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Courtyard Austin Downtown/Convention Center

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#63 of 197 Hotels in Austin
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Courtyard Austin Downtown\/Convention Center
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390 Reviews from our TripAdvisor Community

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Showing 381: English reviews
Palestine, Texas
Reviewed yesterday NEW

We stayed at the Courtyard Austin Convention Center for a convention. The location was fantastic as we were steps from the convention center. The room was quiet. HOWEVER, there were a few problems causing the hotel to be rated average. First, and most importantly, the shower in our room was terrible. We arrived late & went to take a shower...

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Helpful?
Thank 1gr8adventure
San Antonio, Texas, United States
Reviewed 3 weeks ago

From the moment I arrived I was greeted by the friendliest staff. JD in valet was charming and Jasmine at the front desk deserves a promotion, she literally saved the day! my room was more than spacious, clean and comfortable. I will be back!

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Helpful?
Thank KimaSmith
Andy Z, General Manager at Courtyard Austin Downtown/Convention Center, responded to this review

Thank you for your review. We appreciate all the wonderful comments about JD, Jasmine, and your accommodations. It is good to know that based upon this experience you would stay with us again.

San Antonio, Texas
Reviewed 3 weeks ago

This hotel has a great location. The room layout is terrible! its an awkward layout. Room service is not good at all. I ordered food and they did not bring silverware. The person who delivered the food apologized and said he would be right back. He never came back. I called down and was put on hold for 10 minutes....

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Helpful?
Thank John L
Andy Z, General Manager at Courtyard Austin Downtown/Convention Center, responded to this review

Thank you for taking the time to review our hotel and for your candor. We deeply regret if you experienced anything less than our best service. Our in room dining staff strives to deliver attentive service and we are sorry if this was not the case for you. We will be certain to share your thoughts with our entire team...

Waterdown, Canada
Reviewed 4 weeks ago via mobile

Excellent location. Nice clean rooms w/kitchenette. Breakfast Buffett does the job nicely. Walking distance to a myriad of restaurants and nightlife. Under $30 cab ride to Airport. Staff were very cordial and accommodating. There were over 190 of us participating in the new BMW 5 series launch and the logistics including all driving were handling by both BMW staff and...

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Helpful?
Thank Cliff F
Andy Z, General Manager at Courtyard Austin Downtown/Convention Center, responded to this review

Thank you for your review. We appreciate all the wonderful comments about your events, our team and your accommodations. Thank you for your helpful feedback, we hope to have a future opportunity to welcome you back again.

Fairfax VA
Reviewed 4 weeks ago

Check in staff very efficient and accommodating. Was here for business conference. Room very clean and spacious for the rate/nice bed. Plenty of towels. I would only suggest that you put in toiletries a shower cap and body lotion for female customers. Also the coffee provided is nice but room had no coffee carafe to use. It would also be...

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Helpful?
Thank Bmwsalesgrl
Andy Z, General Manager at Courtyard Austin Downtown/Convention Center, responded to this review

We’re thankful that you shared your appreciation for the friendliness of our staff. We will be certain to share your thoughts with our entire team so that we may make any improvements to the experience we offer. Thank you for your helpful feedback, we hope that you would reconsider and that we would have an opportunity to welcome you back...

Chicago, Illinois
Reviewed 4 weeks ago

The single most distinguishing aspect of this property is the staff. Quality Quality Quality. I was here for an event and it did not disappoint!!! Walking in the front door I was immediately greeted and assisted and the training of this customer service team was impeccable!!! On the first day of the conference the Director of Sales, John Barry made...

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Helpful?
Thank Rebecca C
Andy Z, General Manager at Courtyard Austin Downtown/Convention Center, responded to this review

Wow, thank you for your review and calling us the "best Courtyard ever"! We’re thankful that you shared your appreciation for our facilities and the friendliness of John, Laura, Brandon and the rest of our staff. The team we have at this hotel is what makes it such a special place. Thank you for your helpful feedback, we hope to...

Reviewed 14 January 2017

Hotel is very clean, staff is very friendly and kind enough to help give directions. The room rate was decent. They have one outlet, Champions sports bar and grill. This hotel is Very very close to the Conv center and a short walk to the Hilton. There is a Starbucks on property.

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Helpful?
Thank Sally B
Andy Z, General Manager at Courtyard Austin Downtown/Convention Center, responded to this review

Dear Sally B., Thank you, for your review. We appreciate all the wonderful comments about our friendly team, the restaurants, and your accommodations. Thank you for your helpful feedback, we hope to have a future opportunity to welcome you back again!

Lutry, Switzerland
Reviewed 5 January 2017

hotel needs urgently to be renovated, room was cold and noisy. Bed not comfy, no fridge in room, checking in took ages. Not the best place in town in my humble opinion. Will definitely avoid the place next time I'll be around.

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Helpful?
Thank pierre-henri c
Andy Z, General Manager at Courtyard Austin Downtown/Convention Center, responded to this review

Thank you, for taking the time to write your candid review. We take all comments to heart; our apologies that we missed a key opportunity to make your stay the exceptional experience that we strive to do with each and every guest. Please consider a future stay so that we may have another chance to change your opinion of our...

Winston Salem, North Carolina
Reviewed 4 January 2017

The staff at Courtyard was really great in helping me surprise my wife a day early in our travels. I think that there were many great things about this hotel but what stood out to me was their ability to work with different situations. The one thing I have to stay is that some of my wife's colleagues did not...

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Helpful?
1Thank Elij51189
Andy Z, General Manager at Courtyard Austin Downtown/Convention Center, responded to this review

Thank you for your review. We appreciate the kind words about the staff and our facilities. This staff makes our hotel. The hotel is just walls, our employees breathe life into them. The team we have at this hotel is what makes it such a special place. They make all the difference in your stay. I am proud to have...

New York City, New York
Reviewed 20 December 2016

The hotel was conveniently located near everything, 6th street with all the drinking and live music, Bus/Rail Transportation, University of Texas, State Capital and MORE. The overall room was comfortable and clean. WIFI was excellent with minimal internet connection drops on the 6th floor. They have wash/dry for $1 that was great because I did not pack enough, plus detergent...

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Helpful?
Thank Bryan Y
Andy Z, General Manager at Courtyard Austin Downtown/Convention Center, responded to this review

Thank you, for your review. We appreciate all the wonderful comments about your the hotel and our location. It is good to know that based upon this experience you would stay with us again!

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
The newly-renovated Courtyard Austin Downtown/Convention center is conveniently located in the heart of downtown, adjacent to the Austin Convention Center. Guests will love this ideal location within walking distance of many of Austin’s favorites, such as the 6th St. music scene, the State Capitol, the University of Texas, The Austin Interactive and Music Festivals, and the trendy Warehouse District. The brand new lobby is highlighted by free WiFi, private media pod work stations, and the touch-screen GoBoard that highlights all the local events, weather, and traffic conditions. The renovated Guest Rooms offer the perfect balance of productivity with large work station with ergonomic chairs and relaxation with luxury bedding and flat-screen TVs with premium cable and free HBO. Try out our indoor pool and 24-hr fitness center to get your workout on the road. Onsite dining options include Champions Sports Bar featuring 24 HD TVs and 25 Draft Beers, and also the Starbucks Coffee Shop offering delicious pastries and their signature coffees. ... more   less 

Additional Information about Courtyard Austin Downtown/Convention Center

Address: 300 E 4th St, Austin, TX 78701-3612
Region: United States > Texas > Austin
Price Range: $299 - $819 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Austin Downtown/Convention Center 3*
Number of rooms: 270
Reservation Options:
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Also Known As:
Courtyard Austin Downtown/ Hotel Austin
Austin Courtyard
Austin Marriott
Courtyard Austin Downtown/Convention Center Texas
Hotel Style:
#10 Green Hotel in Austin
#39 Romantic Hotel in Austin
#49 Business Hotel in Austin
#58 Family Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Austin Downtown/Convention Center staff and other travellers.
3 questions
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Questions? Get answers from Courtyard Austin Downtown/Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not sure if all the layouts are the same”
 of 5 bubbles L2778JOjohnl, 26 Jan 2017 | Read review
“9th floor is quiet enough”
 of 5 bubbles K8310YXsallyb, 13 Jan 2017 | Read review
“Use RideAustin/Fare/Fasten for traveling”
 of 5 bubbles 875bryany, 19 Dec 2016 | Read review
“Ask for a room not facing the alley”
 of 5 bubbles EasyBurner, 15 Dec 2016 | Read review
“Get a higher floor with a good view.”
 of 5 bubbles dewadden, 18 Oct 2016 | Read review
5 of 5