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Holiday Inn Austin-Town Lake

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743 Reviews from our TripAdvisor Community

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Showing 723: English reviews
Texas
Reviewed 24 August 2014

The hotel is not located downtown, as advertised. It is off the Town Lake and should not be listed as DOWNTOWN. While it is near downtown, it is a bit of a walk vs. taking a taxi or driving. There are local restaurants or other staple businesses close by but there is a full service restaurant and bar inside. There...

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Helpful?
Thank Ask R
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for your observations and compliments. We don’t advertise ourselves as a downtown location but unfortunately we cannot control the myriad of travel sites on the internet that sometimes put us in that category. Unlike most hotels in the area, we do probide complimentary transportation into the central business district based on the availability of our shuttles. Cab fare to...

Reviewed 23 August 2014

I stay here often when I'm in Austin and it's always so pleasant to be greeted by friendly people with excellent customer service. Ashlee, Justin and Zury is always so friendly and helpful. It's right in front of town lake, walking distance to Rainey street and downtown. Great location.

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Helpful?
Thank Blubaby
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks so much for your continued patronage of our property. We love our regulars and always try to provide the same level of outstanding hospitality to all our guests. I’ll be sure to relay your regards to our staff and please come back and see us again soon.

Houston, Texas
Reviewed 19 August 2014 via mobile

Our room was in old tower (615) facing freeway. It was an updated room with 2 doubles but frwy is very noisy at night. Also, there is one switch which controls both the lights for sink/dressing area and shower toilet room. This is an issue if you want to turn the light on to use the toilet or take a...

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Helpful?
Thank jwistin19
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Yes our location is great and getting better as Rainey Street develops as well as up and coming dining spots along East Cesar Chavez. Although we installed double paned window, some guests may be disturbed by noise from I35. During our upcoming renovation, we’ll be addressing heavier blackout curtains as well changing the switching of lighting in the bath area...

Lausanne, Switzerland
Reviewed 19 August 2014

I booked this hotel on a third-party website with a quite appealing price. While this hotel is not really at the heart of downtown, its location in the proximity of the lady bird lake is still an advantage. The hotel is old, and in my opinion it is in a desperate need of renovation. We lived in the North Tower,...

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Helpful?
Thank waynechen
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Although your stay did not meet your expectations we appreciate your business and positive comments about our staff. We are taking your advice and renovating the property starting this fall and hope you will return to see the finished product.

New Smyrna Beach, Florida, United States
Reviewed 14 August 2014

I left a very important piece of personal property hanging in the closet and didn't realize it until I had gone security at the airport. I immediately called and spoke with Harley he said he would put me in touch with the director of housekeeping as soon as they got in , hour later. They immediately went out and found...

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Helpful?
1Thank Deborah A
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

We’re very proud of our staff and your experience shows that they truly care for our guests and their belongings. Thanks for mentioning Harley and Alia, they are two of our best and set an excellent example for the rest of our staff. Please come back and visit us again soon.

Houston, Texas
Reviewed 12 August 2014

I don't mind paying for the price if it is truly 3 stars. After all you are staying for the room comfort. Very poorly maintained. We got switched room. First room had stains on the chair with air condition barely working. Second room with the supposed newer South tower. Curtains have holes all over. They used black masking tapes to...

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Helpful?
Thank klgg2014
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

We certainly regret that we did not meet your expectation during your stay. I’ve show this to our maintenance and housekeeping department and have been assured that this is not our standard practice. You may be interested in knowing that we will begin a complete renovation starting in the fall and it will include new window treatments as well as...

San Antonio, Texas
Reviewed 10 August 2014

Holiday Inn Austin Located on IH 35. Hotel is next to Town Lake You can rent a paddle boat or sailboat close by. Hotel is 20 walk to 6th street and a 10 minute walk to Rainey Street. They have a shuttle bus available mostly to airport but during certain hours will bring you to nearby sites and drop you...

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Helpful?
Thank Jill V
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

You hit all the high points, thanks for your compliments about our staff. Soon we’ll have all of these assets and a new look to boot. Our renovation will begin in November and be completed in the new year so come back and see us again then.

Killeen, Texas
Reviewed 6 August 2014

Fred is an outstanding employee at this hotel and he took exceptional care of me during my stay. After an unpleasant night at a La Quinta and a very!! unclean room, I went onto hotwire.com to book a room (last minute) for the other 3 nights I was planning on being in Austin. After hotwire gave me the Holiday Inn-...

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Helpful?
1Thank Jennifer M
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks so much for your kind comments about our staff and especially Fred. He is a true asset to our operation. We’re glad you enjoyed your stay and hope you will return the next time Austin is in your travel plans.

Las Vegas, Nevada
Reviewed 6 August 2014 via mobile

Close to Rainey st bars. Great location for walking around lake or renting a kayak out back. Our room was small, but cheaper compared to downtown. It Watson the water side, so no noise issues. Good value and front staff was very friendly. Free shuttle too.

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Helpful?
Thank JeffandDiane89
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks you for taking the time to relay your experience at our hotel. When the founder of Holiday Inns saw our location, he too thought it would be a great place for a hotel and that was before the area developed into a prime entertainment district. We’re proud to offer Austin visitors great value and hope to see you again...

Houston, Texas
Reviewed 3 August 2014 via mobile

Weekend family vacation in Austin; arrive late Friday night and was paying first night for Lake view and rewards point for second night; Shanna, in front desk was very helpful in getting us same room for both nights; she was very engaging and provided all the best places to go for a weekend trip; we took all her advice and...

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Helpful?
Thank Benjamin P
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for the kind review and yes Shanna Rocks. She offers the kind of hospitality that we strive for with all our guests. I’ll be sure to point out your housekeeping issues to our Executive Housekeeper and appreciate your patience but I’m glad we were able to make your stay a great one. We’ll still be in the same spot...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Welcome to the Live Music Capital of the World!Stay at Austin s Holiday Inn Town Lake and experience the comfort of 321 guest rooms, most overlooking Austin s scenic Hike & Bike trail and Lady Bird Lake, plus 3400 sq. ft. of flexible meeting/banquet space. A 100% smoke free facility, we are centrally located on IH35 & Lady Bird Lake and offer complimentary shuttle service (based upon availability) to Austin downtown s major attractions such as Texas State Capitol, Austin Convention Center, the University of Texas, the world famous Sixth Street/Warehouse Entertainment Districts offering local favorite bands, clubs & restaurants, and Bergstrom International Airport (AUS).The Holiday Inn Town Lake captures Austin s unique flavor and atmosphere, with bike, Segway and kayak rentals in the lobby, complimentary media room offering free blockbuster movies, free Wi-Fi and complimentary garage and surface lot parking. Serving breakfast, lunch, and dinner, our Pecan Tree Restaurant offers casual dining at affordable prices and enjoy your favorite beverage and appetizer in our Tavern Lounge and view one of our three large flat screen TVs! Re-energize in our 24 hour exercise facility and outdoor heated roof top pool, which is the perfect place in Austin to enjoy a burnt orange Austin sunset! The Holiday Inn Austin Town Lake offers lots of services but our focus is to create a memorable experience at a reasonable price. Welcome to Austin and welcome to the Holiday Inn Town Lake! ... more   less 

Additional Information about Holiday Inn Austin-Town Lake

Address: 20 North IH-35, Austin, TX 78701
Region: United States > Texas > Austin
Price Range: $213 - $429 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Austin-Town Lake 3*
Number of rooms: 322
Reservation Options:
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Also Known As:
Holiday Inn Austin Town Lake Hotel Austin
Austin Holiday Inn
Holiday Inn Austin-Town Lake Texas
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Austin-Town Lake staff and other travellers.
16 questions
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Questions? Get answers from Holiday Inn Austin-Town Lake staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a lake view room if you want a good nights sleep”
 of 5 bubbles floridasunset_9, 6 Mar 2017 | Read review
“Other reviews were correct.. ask for a lake view and no freeway”
 of 5 bubbles Inglishprincess, 18 Feb 2017 | Read review
“I was in the North Tower and really enjoyed it.”
 of 5 bubbles Ewong77, 14 Feb 2017 | Read review
“I was on the 14th floor (top floor) and still heard the highway traffic as if my window was open, request a lakeside room.”
 of 5 bubbles TravlinMan61, 30 Jan 2017 | Read review
“Opt for a room on a higher floor with a lake view”
 of 5 bubbles 804raem, 13 Dec 2016 | Read review
5 of 5