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Holiday Inn Express Hotel & Suites Austin NW - Arboretum Area

255 reviews
#62 of 203 Hotels in Austin
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Traveller (24)
Room & Suite (50)
Pool & Beach (25)
Overview
  • Excellent72%
  • Very good19%
  • Average5%
  • Poor2%
  • Terrible2%
Travellers talk about
“front desk”(36 reviews)
“arboretum area”(7 reviews)
“perfect stay”(4 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2.5 Star Hotel
All hotel details
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Rooms
4 Feb.5 Feb.
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1 room, 2 adults, 0 children
Standard Room
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Reviews (255)Write a Review
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All reviewsfront deskarboretum areaperfect stayrestaurants and shoppingstayed here for two nightspool areagreat customer servicerooms were very cleanbusiness tripi highly recommend this hotelhot tubexcellent hotelwould stay againstaff was very friendly and helpfulgreat roombed was very comfortableupon check
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1 - 5 of 250 reviews
Reviewed 4 days ago via mobile

Besides the odd location, this place is unusually bad. WiFi wouldn’t work, said they were upgrading it. Unsecured network which failed over and over. Bad breakfast food, ice machine didn’t work, no housekeeping service for 2 nights... and no hot water in the sink. Slippery...More

1  Thank Kurt W
Hotel's Favourite
Reviewed 5 December 2017

Super nice location, 15 minutes away from downtown Austin. Good parking lot. It's surrounded by many restaurants, fast food choices, it's next to Costco and Sam's is few minutes away. Staff was super friendly, check in and check out was super fast. The room satisfied...More

1  Thank Ricardo P
Response from David B, Sales and Service Associate at Holiday Inn Express Hotel & Suites Austin NW - Arboretum AreaResponded 7 December 2017

Dear Ricardo P, We're glad to hear that you enjoyed your stay with us! We agree that our location is ideal: close enough to downtown for business and entertainment needs, but far enough to escape some of the hustle and bustle, and with plenty of...More

Reviewed 4 weeks ago

The hotel itself is fine, however, the people in the room next to us had their TV up almost all the way until 3:30 AM!! We finally contacted management at 12:30 in the morning to complain, the manager called the people (probably couldn't hear the...More

1  Thank Patti J
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Austin NW - Arboretum AreaResponded 2 weeks ago

Hello Patti J, Thank you for taking time to share your experience with us. I am sorry to hear that you did not fully enjoy your time in our hotel due to the noise challenges. We take comments such as these seriously and would like...More

Reviewed 27 November 2017 via mobile

This is my third time staying here. My man Reggie was outstanding!! The best hotel I've ever stayed at for sure!!!!! I will be sure to return on my next time in Austin. Pool was great, Reggie was at our service for our whole stay....More

1  Thank Bob S
Response from David B, Sales and Service Associate at Holiday Inn Express Hotel & Suites Austin NW - Arboretum AreaResponded 7 December 2017

Dear Bob S, We're so glad to hear that you've enjoyed your stays at our hotel! We agree that Reggie is a GREAT member of our team, and we'll be sure to let him know about your praise. Next time you come to Austin, long...More

Reviewed 27 November 2017 via mobile

I have stayed at this hotel multiple times for business and always have a great time. Front desk staff is great and they even offered to make us breakfast early on the weekends. We spend lots of evenings by the amazing pool area and hotel...More

1  Thank hipfan1
Response from David B, Sales and Service Associate at Holiday Inn Express Hotel & Suites Austin NW - Arboretum AreaResponded 7 December 2017

Dear hipfan1, We're happy to have hosted you multiple times and to have continued to make your stays with us enjoyable. We love all of our guests, but our repeat customers especially make our days! We can't wait to host you again the next time...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Pool
Free Parking
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Concierge
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Hot Tub
Details
Price range
USD 118 - USD 235 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 118 - USD 235 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (24)
Room & Suite (50)
Pool & Beach (25)
Dining (9)
Hotel & Grounds (89)
Business Centre & Event Rooms (2)
Bathroom (1)
Questions & Answers
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wowmom10
20 August 2017|
AnswerShow all 3 answers
Response from Gary B | Reviewed this property |
I would allow 20-30 minutes depending on traffic. I do not believe has a shuttle to & from the airport.
0
Votes
safasaadawi
9 December 2016|
AnswerShow all 2 answers
Response from boricua86 | Reviewed this property |
There's no dinning table in this room.
0
Votes
Sgbury
19 October 2015|
AnswerShow all 4 answers
Response from Summertill | Reviewed this property |
Depending on traffic, you are there in 30-60 minutes. Breakfast is contential!
0
Votes
Room Tips
"no clue on this one"
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"4th floor and queen double bed is a big suite."
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"I stayed on the side away from the parking lot. There was not much to look at; however, it was very quiet."
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"ask for a 3rd floor or above in order to see the city view"
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