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This place should be called Extended Stay-away
No upkeep. A.C. smells like mold. Dirty carpets. Broken microwave. Fridge with no light. Blown light bulbs. I asked for another room and was told that they are none available. There are only 9 Cable Channels and five...More
Response from 00esa, Manager at Extended Stay America - Austin - Round Rock - SouthResponded 3 weeks ago
Juwan, we're very concerned about your experience and are very sorry that we did not meet your expectations. A clean, fresh suite is our top priority and we will work with the housekeeping team to ensure that it is not repeated again. I hope you...More
You don't want to stay here, no matter how desperate you are. Trust me. If you have any other option, no matter how rough, take it. Sleep in your car, sleep under a bridge. Go to the homeless shelter, crash on a bus stop bench....More
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This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Response from 00esa, Manager at Extended Stay America - Austin - Round Rock - SouthResponded 4 weeks ago
Thank you for staying at our hotel and sharing your feedback. Exceptional service for every guest is our highest priority, so we were disappointed to learn that your experience with us fell short. We have shared your feedback with the appropriate team members so adjustments...More
This hotel is disgusting! We booked a room here though hotels.com for Labor Day weekend and upon arrival our room was dirty, our sheets smelled like smoke and had some kind of brown residue on the sheets. The lady at the front desk didn't even...More
Thank Tracey D
Response from 00esa, General Manager at Extended Stay America - Austin - Round Rock - SouthResponded 17 September 2017
Tracey, I apologize that we failed to provide you an exceptional stay. We are extremely sorry for the cleanliness and service issues you experienced while you were here. Your review will be taken as a tool to ensure that all procedures within our housekeeping and...More
Horrible little hotel, tiny, dirty, rooms are very small, zero amenities, smells bad, hard beds. If you are desperate and dont want to pay over $40 a night, then this is a place for you. If you have any value of comfort or service, run...More
Thank Ken L
Response from 00esa, General Manager at Extended Stay America - Austin - Round Rock - SouthResponded 6 September 2017
Ken, please accept my sincerest apologies for the issues you encountered while you were here and regret the inconvenience they caused. We will address your concerns and ensure we take actions for improvement. We value your feedback and hope you will give us the opportunity...More
If not, you can do better. Pricier without the cleaning or good wifi or breakfasts that a motel right around the corner has, and clientele is lower rent because of deposit vs credit card policy. We had a fight break out on our hallway one...More
Response from 00esa, General Manager at Extended Stay America - Austin - Round Rock - SouthResponded 11 August 2017
Thank you for staying with us. Although your overall stay was satisfactory, we are sorry for the inconvenience you experienced during your visit. We hope you will choose us another time so we can provide you with a much more satisfying experience.
USD 68 - USD 93 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#71 Business Hotel in Austin
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Extended Stay America - Austin - Round Rock - South Texas