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Hilton Austin

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#30 of 200 Hotels in Austin
Certificate of Excellence
GreenLeadersGold level
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1,364 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Austin
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Showing 1,329: English reviews
Oklahoma City, Oklahoma
Level Contributor
547 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 299 helpful votes
Reviewed 7 November 2015

Excellent stay at the Hilton Austin. Check in was fast and efficient. Grand Texas lobby was huge allowing the incoming and outgoing guests a lot of space to navigate with luggage. We stayed here for one week and asked for an upgrade for a room with a view. At $20 extra (per night) we had a fabulous view of the... More 

Helpful?
Thank RikiUSA
Diana N, Social Media Manager at Hilton Austin, responded to this review

Dear Valued Guest, Many thanks for the 5-Star review here on TripAdvisor! We are thrilled to hear about your excellent stay here at our hotel, we love hearing that! We sincerely apologize for any glitches you may have experienced with our in room temperature and light controls and appreciate you bringing your concerns to our attention. Its great to hear... More 

Stafford, United Kingdom
Level Contributor
123 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 6 November 2015

The hotel is large and spacious and very well equipped. It is ideal for downtown bars and restaurants and the convention centre is just over the road. The metro stop is also just outside the front door.

Helpful?
Thank Roy I
Diana N, Social Media Manager at Hilton Austin, responded to this review

Dear Roy, Thank you so much for your review here on TripAdvisor! We are delighted to hear about your great stay here at our hotel. It is nice to hear that you took advantage of our central downtown next door to the Convention Center and nearby many great restaurants, bars and attractions. We appreciate you taking the time to share... More 

Pasadena, California
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 November 2015

I this as one of the top three Hilton properties I have stayed out. The decor in the lobby and throughout is regionally elegant, and the service was very accommodating without being snooty. We were attending a conference at the convention center which was literally just steps away. Convenient and refreshing!

Helpful?
Thank Eileen B
Diana N, Social Media Manager at Hilton Austin, responded to this review

Dear Eileen, Thank you so much for the 5-Star review here on TripAdvisor! We are thrilled to hear we are one of the 3 best Hilton properties that you have ever stayed in. We know you have many options when it comes to downtown hotels and we are honored to serve you. It is nice to hear you enjoyed our... More 

Binghamton, New York
Level Contributor
146 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 193 helpful votes
Reviewed 4 November 2015

We stayed at the Hilton for a conference in October and really enjoyed our stay. We arrived early on a Monday and our room was ready about 30 minutes after we arrived. We were on one of the higher floors and the window was huge. It was nice to leave the curtains open at night and see outside. Not the... More 

Helpful?
Thank joenronnie
Diana N, Social Media Manager at Hilton Austin, responded to this review

Dear Valued Guest, Thank you for your detailed review here on TripAdvisor. We are so pleased to hear you enjoyed your recent stay here at our hotel. It is nice that you liked our rooms and our amenities too. We are always looking for ways to improve and sincerely appreciate you bringing your concerns to our attention. We look forward... More 

Wichita, United States
1 review
Reviewed 4 November 2015

Don't book this hotel if you value your personal safety. I was recently at a conference here, during which a tornado hit Austin. The staff had absolutely no emergency disaster plan or training. As cell phone alarms were going off everywhere, there was no communication, no evidence that anyone was monitoring the weather in order to keep guests safe. Zip.... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Denice B
Diana N, Social Media Manager at Hilton Austin, responded to this review

Dear Denice, Thank you for taking the time to share your comments here with us. Despite the warning, thankfully Austin was not hit by a tornado, but rather by a big storm. We do not know who you spoke with, but we can assure you our team is prepared. Our Hotel has several emergency plans in place for different scenarios,... More 

Austin, United States
1 review
Reviewed 3 November 2015

The staff has been friendly, rooms and location great... however I did have a bad experience. Valet parking did significant damage to my vehicle. Promises have been made that Hilton would compensate me, but this has not be complete. I would not trust this establishment.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Brianne L O
Diana N, Social Media Manager at Hilton Austin, responded to this review

Dear Brianne, Thank you for sharing your concerns here with us. We have received your comments and it my understanding our Assistant Front Office Director has been in touch with you directly. Please be assured we are working on getting this resolved as soon as possible. We remain available to answer any questions you might have and appreciate your patience.... More 

Fairmount, IN, United States
1 review
Reviewed 3 November 2015

Enjoyed the stay and happy with the staff efficiency and friendliness. Great location near 6th street where everything happens. Gets a little loud on the weekend...even on the 26th floor. The elevators were running slowly with all the convention activity, but overall the place gave excellent service, and the rooms were very clean and comfortable.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Donna D
Diana N, Social Media Manager at Hilton Austin, responded to this review

Dear Donna, Many thanks for the 5-Star review here on TripAdvisor! We are pleased to hear you have enjoyed your stay, our rooms and that you are happy with the efficiency and friendliness of our staff. We love hearing that! Its nice to hear that you enjoyed our central location in downtown Austin nearby many great restaurants, bars and attractions.... More 

Austin, United States
1 review
Reviewed 3 November 2015

The Hilton Austin is brand new and beautiful. If you're going to the Austin convention center this is definitely the best place to stay. The staff was wonderful, the hotel clean, the food above average. I cannot think of one complaint!! Make sure you book the right Hilton though - there's another one 2 blocks away that is old and... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Janice H
Diana N, Social Media Manager at Hilton Austin, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments here with us! We are delighted to hear about your fantastic stay here at our hotel. Although we are not brand new (we are close to being 11), our guest rooms are very new, as we completed a $23M complete guest room makeover last year. We truly... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 November 2015

For the CPA conference the last weekend of Oct. 2015, I stayed at the Hilton with five other people. All the staff were more the complimentary to making sure our stay was perfect. Nico Keels in particular took it upon himself multiple times to talk, help and support any thing we needed as a group. He went above and beyond... More 

Helpful?
1 Thank nicholas g
Diana N, Social Media Manager at Hilton Austin, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments here with us! We are delighted to hear about your wonderful stay here at our hotel and we are so glad Nico could be of assistance during your stay. We can't wait to welcome you back! Thank you again! More 

Williamsburg, Virginia
2 reviews
Reviewed 3 November 2015 via mobile

Enjoying visit for conference...great services, good location,helpful staff!!!! We were able to check in a bit early, room was clean and services for extra pillows and water promptly taken care of...would visit again

Helpful?
Thank ccforbes
Diana N, Social Media Manager at Hilton Austin, responded to this review

Dear Valued Guest, Thank you for your review here on TripAdvisor! We are so glad to hear you enjoyed your recent stay here at our hotel and that our team provided you with great service. We appreciate your loyalty and can't wait to welcome you back. Thanks again! More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the Hilton Austin hotel, situated in downtown Austin adjacent to the Convention Center. Our hotel is surrounded by the city's most vibrant shopping, dining and entertainment scene. The famous 6th Street Entertainment District, Warehouse District, and 2nd Street District are all within walking distance of this downtown Austin hotel. ... more   less 

Additional Information about Hilton Austin

Address: 500 E 4th St, Austin, TX 78701-3720
Region: United States > Texas > Austin
Price Range: $176 - $510 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Austin 4*
Number of rooms: 801
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Orbitz, Priceline, Hotels.com, Odigeo, Cheap Tickets, Travelocity and Jetsetter so you can book your Hilton Austin reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Austin Hotel Austin
Hilton Hotel Austin
Austin Hilton Hotel
Hilton Austin Texas
Hotel Style:
#3 Green Hotel in Austin
#5 Spa Hotel in Austin
#15 Luxury Hotel in Austin
#16 Romantic Hotel in Austin
#16 Business Hotel in Austin
#19 Family Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Austin staff and other travellers.
18 questions
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Questions? Get answers from Hilton Austin staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“City view rooms are super nice!”
 of 5 bubbles gzicherm, 20 Nov 2016 | Read review
“Stay somewhere else.”
 of 5 bubbles 62ChrisB62, 20 Nov 2016 | Read review
“The higher, the quieter.”
 of 5 bubbles sctemp2, 16 Nov 2016 | Read review
“Get a high floor for great views of downtown”
 of 5 bubbles Ameljoog, 16 Nov 2016 | Read review
“Ask for a view of the city”
 of 5 bubbles akwdc, 14 Nov 2016 | Read review
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