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Hilton Austin

Hilton.comUSD 268*
View Deal
#24 of 201 Hotels in Austin
Certificate of Excellence
GreenLeadersGold level
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 279*
USD 268*
USD 279*
USD 268*
USD 279*
USD 268*
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Hilton Austin
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1,572 Reviews from our TripAdvisor Community

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Showing 1,528: English reviews
Reviewed 28 April 2016

Hotel was modern decor in rooms. Nice beds and views. Pool deck and spa were super nice! Only problem was elevators on Sunday morning check out. Didn't seem like all of them were working and we were near top floor and it stopped at every floor going down. Seems like it should detect when its full and go down. Took...

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Helpful?
Thank Crys_mac
HiltonAustin, Manager at Hilton Austin, responded to this review

Thank you for taking the time to provide your feedback! Having recently undergone a renovation to all of our guest rooms, we are so glad that you enjoyed the décor and comfort of your room! And we're delighted that you were able to take advantage of rooftop pool and spa as well. However, I do apologize for any issues with...

Killeen, Texas, United States
Reviewed 27 April 2016

During this visit, I had the opportunity to meet Gabby and Alan. This was the first time I’ve seen Alan around, but he did very well in welcoming me during my arrival. He went through the check-in process with me with ease and confidence, making sure that every customer touch point was satisfactory. He welcomed me as a Gold HHonors...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Tony M
HiltonAustin, Manager at Hilton Austin, responded to this review

Hi Tony - On behalf of the entire hotel, thank you for this excellent review! Our staff strives to give every guest a VIP experience and deliver top notch customer service, so we are delighted that we were able to exceed your expectations in those regards, and we will definitely share your comments with Gabby and Alan who are both...

San Antonio, Texas
Reviewed 26 April 2016

The staff just didn't seem to know what they were doing. It is was a mess. Valet was rude to me and my guest. I was checked out of my room because the front desk had an incorrect reservation. I was locked out of my room. I am just so disappointed.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank carlm384
HiltonAustin, Manager at Hilton Austin, responded to this review

Hi Carl - I apologize for the delay in responding, but thank you for taking the time to provide your feedback. I am terribly sorry that you had such a disappointing experience, and please know that we have certainly addressed these issues with both our valet and front desk staff. Our goal is to provide exceptional service, and unfortunately we...

Reviewed 26 April 2016

I spent 3 days at the Hilton Austin for a conference. I will start with the bad, as there is not much to write. The UPS store on site absolutely gouges people for it's services, I fully expect to pay a handling charge for a business center for receiving and shipping boxes, however I felt this place was extraordinarily high,...

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Helpful?
Thank Andrew S
HiltonAustin, Manager at Hilton Austin, responded to this review

Hi Andrew - Thank you for this great 5 star review! We are delighted that you enjoyed everything from our excellent staff to our prime location in the heart of downtown Austin! We recently underwent a renovation to all of our guest rooms, so we are glad you enjoyed the modern décor and latest technology. However, I do apologize for...

Seattle, Washington
Reviewed 26 April 2016

I enjoyed it. Very nice hotel and staff. Very close to everything and love the bus stop to the airport was a few hundred feet away and only $1.75! The hotel restaurant was delish. I limed they had computers easily accessible to use. Room service was pretty good. Staff was nice and helpful.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 351erinj
HiltonAustin, Manager at Hilton Austin, responded to this review

On behalf of the entire hotel, thank you for this excellent 5-star review! We are absolutely delighted that you took advantage of our prime location in the center of downtown Austin and enjoyed everything from our computer work stations to our restaurants. Even more, we are glad that you received such great service from our dedicated staff. Thank you again,...

Valhalla
Reviewed 26 April 2016

Room was quiet and comfortable, overall good quality for the price. Restaurant was great for breakfast. Staff was very polite. Elevators are slow during "rush hour". Excellent views from upper floors.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank James P
HiltonAustin, Manager at Hilton Austin, responded to this review

Hi James - Thank you for taking the time to provide your feedback! We are glad that you enjoyed everything from your room to the restaurants to our excellent staff. Thank you again, and we look forward to welcoming you back to Hilton Austin in the near future!

Washington DC, District of Columbia
Reviewed 25 April 2016

In Austin on business, forced to move hotels when business was extended, ended up at this Hilton almost by accident. What a wonderful surprise: an 8th floor, heated, rectangular, saltwater pool perfect for lap swimmers like me with a large deck perfect for an outdoor yoga practice in the fresh air above the noise and traffic. Omm

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Carolyn J
HiltonAustin, Manager at Hilton Austin, responded to this review

Hi Carolyn - Thank you for this 5 star review! We are absolutely delighted that we were able to surprise you and exceed your expectations with our outdoor pool and rooftop deck! We know that there are plenty of options in downtown Austin, so we do hope that you will return to us by choice next time. Thanks again!!

Baltimore, Maryland
Reviewed 25 April 2016

Great hotel, location, and very friendly staff. Would highly recommend to anyone traveling to Austin area. Easy access to convention center, restaurants, and Austin night life. Rooms are well appointed and great views of the city.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Bradburgess
HiltonAustin, Manager at Hilton Austin, responded to this review

Hi Brad - On behalf of the entire hotel, thank you for this great endorsement! Being in the heart of downtown Austin, we are definitely only steps away from restaurants, shopping, entertainment venues and more. Plus, we're not far when you decide to return home to a comfortable room! Thank you again for the wonderful comments, and we look forward...

Reviewed 24 April 2016

Stayed at Hilton Austin for business meeting/conference at the hotel. Room and service at restaurant, bar, and front desk were very good. Used their Digital Key program for the first time and it worked very well.

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Helpful?
Thank Amistad1234
HiltonAustin, Manager at Hilton Austin, responded to this review

Thank you for this 5 star review! We are so glad that you enjoyed everything from your room to the restaurant to our amazing staff. We are always trying to be innovative leaders when it comes to technology, so we are delighted that you were able to take advantage of our new Digital Key program as well! Thank you again...

Chapel Hill, Nc, Usa
Reviewed 24 April 2016

We stayed at the Hilton during a large convention that we were not part of. The hotel was great and the staff could not have been more helpful or courteous. The restaurant was great and the food for a hotel restaurant quite good. Parking was easy and affordable. The location is very convenient to the capitol and university. Overall a...

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Helpful?
1Thank TarHeel810
HiltonAustin, Manager at Hilton Austin, responded to this review

Thank you for this great review! Although we are a convention center hotel, we strive to give every guest a truly memorable experience whether they are here for business or for leisure, so we are so glad that you had such an excellent stay! We will certainly share your comments with our staff as well, and we look forward to...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the Hilton Austin hotel, situated in downtown Austin adjacent to the Convention Center. Our hotel is surrounded by the city's most vibrant shopping, dining and entertainment scene. The famous 6th Street Entertainment District, Warehouse District, and 2nd Street District are all within walking distance of this downtown Austin hotel. ... more   less 

Additional Information about Hilton Austin

Address: 500 E 4th St, Austin, TX 78701-3720
Region: United States > Texas > Austin
Price Range: $284 - $613 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Austin 4*
Number of rooms: 801
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hilton Hotels Direct, Booking.com, Hotels.com, Orbitz, Travelocity, Hotwire, Cancelon, Priceline, Cheap Tickets, TripOnline SA, getaroom.com, HotelsClick, HotelQuickly and HRS so you can book your Hilton Austin reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Austin Hotel Austin
Hilton Hotel Austin
Austin Hilton Hotel
Hilton Austin Texas
Hotel Style:
#3 Green Hotel in Austin
#5 Spa Hotel in Austin
#12 Luxury Hotel in Austin
#16 Business Hotel in Austin
#16 Romantic Hotel in Austin
#19 Family Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Austin staff and other travellers.
19 questions
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Questions? Get answers from Hilton Austin staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Use the Hilton smartphone app to check in and select your room”
  • Well appointed comfortable room
  • Open your door with your smartphone
  • Open your door with your smartphone
  • Spacious bathroom
  • Spacious bathroom
  • Smart door lock works can be opened by phone
davidhF539RM, 16 May 2017 | Read review
“make sure your windows do not face 6th street”
davidkT6140SE, 9 May 2017 | Read review
“Stayed on 13th floor pick a high floor away from noisy street”
gazalondon2017, 2 May 2017 | Read review
“the 25th floor is the Executive floor with key access”
TeagueTravels, 23 Apr 2017 | Read review
“I had the view of the river - but a view of the capitol is also available.”
maffydavison, 19 Apr 2017 | Read review
5 of 5
Hilton.com
USD 268* /night
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Expedia.comUSD 268
Booking.comUSD 268
getaroom.comUSD 279
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*Disclaimer
Prices are for 1 room, 2 adults
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