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Hilton Garden Inn Austin Northwest / Arboretum

GardenInn.comUSD 160*
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#37 of 200 Hotels in Austin
Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Hilton Garden Inn Austin Northwest \/ Arboretum
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614 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Austin Northwest / Arboretum
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Showing 610: English reviews
Houston, Texas, United States
Reviewed 9 November 2016

Terrific stay, extremely professional staff, nothing but positive comments from this location. Truly enjoyed the weekend stay for my birthday. Highly recommend to anyone visiting Austin and not wanting to stay in the heart of downtown, only a 10 minute drive to downtown, rates are much better.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank John C
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you for taking the time to let everyone know about your great experience. Happy Birthday!! Glad we could make it a great one. See you next time.

Austin, Texas
Reviewed 6 November 2016

A very pleasant stay at this Hilton Garden Inn location. Near the highway and restaurants. Very convenient, very clean and comfortable. I will stay at this location again in my future travels to Austin

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Thank Gigi H
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you for staying with us while you were here in Austin. We really appreciate the great review and look forward to having you again the next time you are in town.

Reviewed 3 November 2016 via mobile

Standard business hotel, nothing extraordinary. The staff is friendly, but not always able to help. I'm HHONORS member, so performed a check in from the app. But upon arrival received a different room (at least on the same floor). I've asked for a firm pillow, same as I get in other Hilton chain hotels. They did not have it. So...

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Thank albert12345678
Dallas, TX, United States
Reviewed 1 November 2016

Neat, clean, comfortable, , great service, courteous and friendly staff, great value for you money, Family friendly! Very conveniently located, terrific breakfast, room was immaculate. I recommend this hotel for travelers, business persons, families, my friends and the solo traveler.

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Thank George S
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you so much for the awesome review. We really appreciate your feedback and I will be sure to share it with my entire team. Thank you.

Lake Worth, United States
Reviewed 1 November 2016

We really enjoyed our stay here. Hotel was very clean and modern. All staff was quite friendly and helpful. So much better than my recent Ramada experience!! Highly recommend! The breakfast was not included at no charge but it was reasonable and so much nicer than most hotels offer... first class set-up and available until 11 on the weekend.

Review collected in partnership with Hilton Garden Inn
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Thank Shawn P
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you for giving us a try. So glad that we were able to exceed your expectations. I'm glad that you enjoyed the breakfast. The HGI brand does not have free breakfast as other limited service hotels do, but what we offer far exceeds that other hotels offer and for only $10.95 you certainly get what you pay for. See...

Oklahoma City, Oklahoma
Reviewed 29 October 2016

Reserved room, put down that I was a light sleeper and they acknowledged this upon check in, but was given a room above ac unit fans, outside restaurant construction, and smokers lounge where they drank and smoked till midnight and I had to get up at 5 am and when I complained my buddy Jim snapped at me like it...

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Thank gavinh89
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Sorry your experience this time was not up to par. I checked with housekeeping and the front office and they have sent back your shirt at no charge. In looking at your reservation I saw a request to be away from the elevator, which we were able to accommodate, but sorry to hear that other guests disturbed you. For future...

Lake Elsinore, California
Reviewed 25 October 2016

My first trip to Austin was made even more memorable by the superb service provided by the entire staff at this hotel. The hotel itself is everything one expects from the Hilton, excellent in every way! Very pleasing comfortable elegance. After exploring this great city it was nice to come back to this lovely hotel. By the end of our...

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Helpful?
Thank martynlewis8
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you for the amazing review. We love to get back to the basics. This is the hospitality business and we often get away from that with how tech driven our society has become. I will extend your comments to Ricky, Porsche, and Ana as well as the rest of the staff. Thank You.

Raleigh
Reviewed 25 October 2016

I used to live in Austin and go back a few times a year to catch up with friends. We almost always stay at this hotel. The facilities are well-maintained. The rooms are clean, beds are comfortable, shower water pressure is good, internet signal was strong. Used the fitness center - treadmill, elliptical, a few free weights. It's a small...

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Thank DRSJW7
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank for allowing us to take care of you on your weekend trip. We hope you come again soon. Thanks,

May, Texas, USA
Reviewed 18 October 2016

The front desk was not busy when we checked in. One of the ladies at the desk said since she had a minute, she would take our luggage cart down to our room while we moved our car to a more convenient door. We are both in our 80's and they were so helpful.

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Thank simonbK524OV
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

I am so glad that my front desk staff went our of their way to help you out with your luggage. That was very thoughtful. I have a great staff. Thanks!

Waukesha, Wisconsin
Reviewed 13 October 2016

Good clean hotel with a friendly staff. They have an outstanding restaurant, right in the parking lot (Bone Daddy's). The staff was great. Very friendly. They even had the electrical power go out in the whole hotel. Someone crashed into a transformer and it was out for a couple of hours! Everyone handled themselves professionally and with a sense of...

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Helpful?
Thank Travel943
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you for your understanding when the electricity went out recently. Some things are beyond our control and we just have to roll with punches and make the most of it. Glad to hear the staff treated you well. Bone Daddy's is great and Pappadeaux's is opening in December to provide even more choices for dining.

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Suites
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service
  • Banquet Room
  • Breakfast Available
Official Description (provided by the hotel)
Welcome to the Hilton Garden Inn Austin NW/Arboretum hotel which boasts an ideal location in the Northwest Arboretum while also giving you prime location to The Domain shopping in Austin. We offer complimentary WiFi as well as clean, spacious rooms to make you feel right at home! ... more   less 

Additional Information about Hilton Garden Inn Austin Northwest / Arboretum

Address: 11617 Research Blvd, Austin, TX 78759-4031
Region: United States > Texas > Austin > Northwest Austin
Price Range: $148 - $332 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Austin Northwest / Arboretum 3*
Number of rooms: 138
Reservation Options:
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Also Known As:
Hilton Garden Inn Austin Northwest / Arboretum Hotel Austin
Hilton Austin
Austin Hilton
Hilton Garden Inn Austin Northwest / Arboretum Texas
Hotel Style:
#16 Family Hotel in Austin
#21 Business Hotel in Austin
#36 Romantic Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Austin Northwest / Arboretum staff and other travellers.
7 questions
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Denver, Colorado
over a year ago
Lufkin, Texas
Lufkin, Texas

See all questions (7)

Questions? Get answers from Hilton Garden Inn Austin Northwest / Arboretum staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Very comfortable mattresses”
941amyg, 10 Feb 2017 | Read review
“Rooms away from the elevators are quieter”
1DeniseG, 8 Dec 2016 | Read review
“Ask to stay away from the elevators”
mbaTravelsA, 27 Nov 2016 | Read review
“The suites are spacious and bedroom is completely separate.”
904dellav, 11 May 2016 | Read review
“Ask for room on higher floors and away from lift”
Ricc57, 17 Apr 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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