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SpringHill Suites Austin North/Parmer Lane

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#86 of 197 Hotels in Austin
Certificate of Excellence
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SpringHill Suites Austin North\/Parmer Lane
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166 Reviews from our TripAdvisor Community

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There are newer reviews for SpringHill Suites Austin North/Parmer Lane
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Showing 165: English reviews
Ringwood, New Jersey
Reviewed 31 July 2016

My wife and I stayed at the SpringHill Suites for several days while attending a wedding. The location was right of I35 and less than 10 miles from most attractions we went to in Austin. The staff was very friendly and always greeted you with a "Welcome Back or Home" I forget which and "Enjoy Your Day" when you left....

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Helpful?
Thank Johnnie_nj
Robert M, General Manager at SpringHill Suites Austin North/Parmer Lane, responded to this review

Johnnie_nj, Thank you for taking time to complete a review of your recent stay at the Springhill Suites Austin North on TripAdvisor. We truly appreciate the overall rating of 4 stars and are very pleased to know that you were greeted on your way in and out of the hotel. We pride ourselves on our overall staff service and do...

New York
Reviewed 29 July 2016

I was swamped with work, and stressed out..Cheryl's positive and uplifting attitude made my day! She's had great listening skills, and was truly passionate about her service. I could only imagine others at Best Western having the same work and customer service ethic. I highly recommend Best Western at this location. Exceptional service! Thank you, Cheryl!

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Thank johnshoemaker260
Reviewed 18 July 2016 via mobile

As I said it is a nice place with a convenient location. The unfortunate part is the arrogance of the Assistant Manager at this location. Because of his inability to be customer focused regarding a basic request I will no longer stay at this location. The more I challenged him on basic customer service the more arrogant he became. He...

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Helpful?
Thank GUTheTraveller
Robert M, General Manager at SpringHill Suites Austin North/Parmer Lane, responded to this review

GUTheTraveller, Thank you for taking time to complete a review of your recent stay at the Springhill Suites Austin North. I am truly sorry for your experience, however, we do not have an Assistant Manager at this location, so is there a chance that this is not the correct location. As you can see from previous TripAdvisor ratings, we definitely...

Beaufort, South Carolina
Reviewed 15 June 2016

Kudos to Joe, Faye, Jamie and Kailey - all the wonderful employees who were working while we recently stayed there. Each is friendly and helpful and efficient and we enjoyed them very much for the 5 nights we were in Austin. Our room was just average and seemed cramped. It was hard to find a spot to open and leave...

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Helpful?
Thank Edie S
Robert M, General Manager at SpringHill Suites Austin North/Parmer Lane, responded to this review

Edie S, Thank you for taking your time to complete a review on TripAdvisor for your stay at the Springhill Suites Austin North. We truly appreciate the kind words regarding all of the associates that you mentioned, I will be sure to recognize them at our next associate meeting. We are very happy to hear that you enjoyed the majority...

San Antonio, Texas
Reviewed 18 May 2016

We had recently stayed at a Springhill Suite in Houston, so when we visited Austin...we thought we would do the same. Let me preface that the staff was awesome, but the rooms left much to be desired. They are in real need of updating. The toilet paper dispenser was across from toilet on wall which made a short person like...

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Helpful?
Thank ehairs
Robert M, General Manager at SpringHill Suites Austin North/Parmer Lane, responded to this review

Ehairs, Thank you for taking time to complete a review of your stay at the Springhill Suites Austin North, as we truly appreciate guest feedback. Thank you for the kind words regarding the staff and cleanliness of the hotel. Our goal is to provide a clean, comfortable and well maintained hotel while providing World Class service, so we are very...

Wisconsin
Reviewed 22 April 2016

The room was comfortable, I had the room next to the elevators and I was glad I packed ear plugs! The staff at the desk were wonderful! When they were out of orange juice for breakfast they walked over to the next hotel to get some for me and the other guests.

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Helpful?
Thank travelmiamor
Robert M, General Manager at SpringHill Suites Austin North/Parmer Lane, responded to this review

Travelmiamor, Thank you for taking your time to complete a review of your recent stay at the Springhill Suites Austin North. Our goal is to provide a clean, comfortable and well maintained hotel while delivering World Class service and we are very happy to hear that we exceeded your expectations. We will share your very nice comments to our staff,...

Midland, Texas
Reviewed 16 April 2016 via mobile

Very friendly staff. Room was clean and bed was comfortable. It was obvious that the hotel has been heavily visited just by some of the wear and tear but definitely a good place to stay for a couple of nights.

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Thank washburn74
Robert M, General Manager at SpringHill Suites Austin North/Parmer Lane, responded to this review

Washburn74, Thank you for taking the time to complete a review on TripAdvisor from your stay at the Springhill Suites Austin North. We are so very happy that you chose our hotel for your recent visit to Austin. Our goal is to provide a clean, comfortable and well maintained hotel while delivering World Class service and based on your 4...

nj
Reviewed 1 April 2016

We went here last Sunday evening for 1 night. Our room included a sofa bed, which worked out great for us. The hotel was clean and the breakfast was great. My kids loved the fact that they had chocolate milk.

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Thank mommyjamie
Robert M, General Manager at SpringHill Suites Austin North/Parmer Lane, responded to this review

MommyJamie, Thank you for taking the time to complete a review on TripAdvisor from your stay at the Springhill Suites Austin North. We are so very happy that you chose our hotel for your family's trip and that it went so well. Our goal is to provide a clean, comfortable and well maintained hotel while delivering World Class service and...

Round Rock, Texas
Reviewed 31 March 2016

Great place for family reunions or just get-togethers. Close to shopping, easy to get to. Clean rooms and clean hotel. Staff very friendly. Great group pricing. Sales reps eager to help in any way. Very pleased with this location.

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Thank agjordan13
Robert M, General Manager at SpringHill Suites Austin North/Parmer Lane, responded to this review

AGJordan13, Thank you for taking the time to complete a review on TripAdvisor from your stay at the Springhill Suites Austin North. We are so very happy that you chose our hotel for your family reunion and that it went so well. Our goal is to provide a clean, comfortable and well maintained hotel while delivering World Class service and...

Mandeville, LA
Reviewed 23 March 2016

Stayed at the Springhill Sites for several nights recently. First let me say, the front desk staff can not be any nicer, courteous or helpful. A great front desk group. The rooms are small studios reasonably well appointed except there is not a lot of storage drawers in the room. The couch is a pull-out bed. The thru-the-wall A/C units...

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1Thank Kduay
Robert M, General Manager at SpringHill Suites Austin North/Parmer Lane, responded to this review

Kduay, Thank you for taking the time to complete a review of your stay at the Springhill Suites Austin North, we truly appreciate and do our best to make changes from the feedback that is provided. Our goal is to provide you with a clean, comfortable and well maintained room while delivering world class service and we definitely have not...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Enjoy space and style in the NEWLY RENOVATED SpringHill Suites Austin North/Parmer Lane. Conveniently located near I-35 and US 183, our North Austin hotel is just 10 minutes from downtown Austin and offers modern, stylish décor and true Texan hospitality without the downtown prices. We offer complimentary WiFi and new breakfast offerings, including classic American items as well as Eastern favorites such as miso soup, kimchi, noodles, seaweed and white rice as well as a 24-hr Market in the lobby for last-minute snacks. Designed for comfort, each of our newly-renovated suites are 25% larger than traditional hotel rooms and features a kitchen area with mini-fridge, microwave and wet bar as well as Samsung 32" LCD TVs and luxury bedding package. An outstanding location for business travelers, our hotel puts you in close proximity to Dell, Samsung, IBM, Free Scale, HP, Intel, and Applied Materials. Come check out all our new modern conveniences and see why our North Austin hotel is the perfect option when in town! ... more   less 

Additional Information about SpringHill Suites Austin North/Parmer Lane

Address: 12520 N Interstate 35, Austin, TX 78753-1312
Region: United States > Texas > Austin
Price Range: $142 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Austin North/Parmer Lane 3*
Number of rooms: 132
Reservation Options:
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Also Known As:
Springhill Suites Austin North / Parmer Lane Hotel Austin
SpringHill Suites Austin North/Parmer Lane Texas
Hotel Style:
#40 Business Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from SpringHill Suites Austin North/Parmer Lane staff and other travellers.
1 question
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Questions? Get answers from SpringHill Suites Austin North/Parmer Lane staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get a room as far as you can from the freeway.”
 of 5 bubbles Kduay, 22 Mar 2016 | Read review
“5th Floor King Suite was excellent”
  • King Room
 of 5 bubbles 286waynei, 12 Jan 2016 | Read review
“View from window was not good!”
 of 5 bubbles 724carlc, 9 Sep 2015 | Read review
“Room one 3rd floor was very quiet,”
 of 5 bubbles pepperd2013, 7 Aug 2015 | Read review
“The biggest problem is that this property has those old wall unit air conditioners instead of central air. These are the ones that make loud thumping noises when the fan motors start and stop. If you are a light sleeper, this is not the place for you.”
 of 5 bubbles texas_zippy, 21 Apr 2015 | Read review
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