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Extended Stay America - Austin - Southwest

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Extended Stay America - Austin - Southwest
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109 Reviews from our TripAdvisor Community

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Showing 107: English reviews
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 week ago via mobile

It was just a room. Good luck getting adequate hot water when taking a shower in the morning. No a.t.m. on the premises and of course, the vending machines only take cash. No stores in walking distance without risking your life crossing 2 highways. It was company paid so it was what it was but if I was paying I... More 

Helpful?
Thank Jay L
Magnolia, TX
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 weeks ago

I stayed in room 412. The entry light was broken. There was rust on the refrigerator. The mattress and pillows were very poor. The water shot out grey from the tap. The water would not get hot. The hotel was unpleasant smelling over all. A lot of outside noise. And for the coup de grâce I discovered a flea biting... More 

Helpful?
Thank rre927
Denver, Colorado
Level Contributor
87 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 3 weeks ago

I stayed here when nothing else was available. I'd like to forget it. As others have said the room was not really clean, the neither the light nor the range worked, the shower had no pressure at all, and the internet was slow. It sure would have been nice to know up front that there was no room service. Only... More 

Helpful?
Thank DA8026
Houston, Texas
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 weeks ago

My husband and I had a weekend getaway planned. I booked them through a third party. I called them at 5 pm to let them know we were in town and to make sure our room was available. I was told that they were totally sold out and that my room was a single bed in a smoking room. I... More 

Helpful?
Thank Rose R
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 October 2016 via mobile

What a dump. Sticky floor and kitchen counters, broken window and disgusting hallway. No glasses, not even plastic, in the room. The continental breakfast was a joke - granola bar or pre-packed muffin - no juice. Way over-priced, but we probably paid more than usual rate because of Grand Prix in Austin this weekend. We couldn't wait to leave despite... More 

Helpful?
1 Thank Jill H
Dallas, TX
Level Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 19 October 2016

On the plus side, the staff were friendly, the room was clean and quiet, and the bed was comfortable. However, this is one of those places that's easy to see from the highway but difficult to get to. There were no cups or glasses in the room. When I took a shower, I discovered the small bottle of complimentary shampoo... More 

Helpful?
Thank Hamersly
Houston, Texas
Level Contributor
57 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 4 October 2016

I booked this stay twice thru a website that does not tell you much about the hotel before you pay. For some reason they sent me there even though I stayed only one night at the time. Getting there is a little tricky because it is at the intersection of few roads but once you figure it out it is... More 

Helpful?
Thank SomeDudeFromHouston
Manager_11525, Manager at Extended Stay America - Austin - Southwest, responded to this review

Thank you for sharing your experience. I'm glad you received a good deal at out hotel, and my apologies that our hotel was difficult to find. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. More 

Arlington, Washington
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 September 2016

Nothing pleasing or charming about the room or our experience. Bed was small and hard. Towels had small black spots. We waited forever to be checked in when we had prepaid, and then she could not find the reservation in the computer. But the worst was the smoke in our smoke-free room. No water, coffee or anything else in the... More 

Helpful?
Thank Crystal K
Ojai, California
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 September 2016

Hotel room was OK tidy but smelled very bad from stale cig smoke. Really bad. This place is seriously under-staffed. Garbage piling up in cans outside the rooms, other customers mentioned that management has changed often & upkeep has suffered. We purchased thru Hotwire and it was Ok for the money, but even at the discount price we would probably... More 

Helpful?
Thank Malibu93023
Dallas, Texas
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 5 September 2016 via mobile

This hotel is dirty and unkempt. Walking in the trash cans are overflowing with trash and the inside smells like a dollar store. The first room we received was so hot, the AC unit was not working and it smelled like a wet dog. The hallway smelled like soup. The carpet had not been vacuumed, there were stains in the... More 

Helpful?
Thank IHateAirplanes

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Amenities

Highlights
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Austin - Southwest

Address: 5100 US Hwy 290 W, Austin, TX 78735
Region: United States > Texas > Austin
Price Range: $116 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Austin - Southwest 2.5*
Number of rooms: 117
Reservation Options:
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Also Known As:
Extended Stayamerica Austin Hotel Austin
Extended Stay America - Austin - Southwest Texas
Extended Stay Austin
Austin Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Austin - Southwest staff and other travellers.
1 question
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Minnesota
2 months ago

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Questions? Get answers from Extended Stay America - Austin - Southwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be sure to double-check the rate charged for your room on the bill.”
 of 5 bubbles DA8026, 12 Nov 2016 | Read review
“Fourth floor overlooking the wooded area affords a beautiful view.”
 of 5 bubbles Roy_Hinkley, 25 Jul 2016 | Read review
“Know the Austin area.”
 of 5 bubbles hackerrj, 18 Jul 2016 | Read review
“Get a room in the front of the hotel, not the back!!!!”
 of 5 bubbles Kathy2835, 14 Jul 2016 | Read review
“avoid all of the rooms in this dump”
 of 5 bubbles Texas-Vagabond, 29 May 2016 | Read review
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