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Extended Stay America - Austin - Northwest - Lakeline Mall

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Extended Stay America - Austin - Northwest - Lakeline Mall
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79 Reviews from our TripAdvisor Community

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Showing 76: English reviews
Reviewed 3 weeks ago via mobile

I cant imagine a place that could top this. Miss Carry the manager is so amazing and truly cares about her guest and there needs. Her staff shines thru her, there is not one person who is here to make the guest happy!!!

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Helpful?
Thank Jeanna P
Manager_11525, Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review

Thank you for your amazing review of our property. I'm so pleased to hear that you enjoyed your stay and that my staff and I are giving you the service that you deserve. I will definitely show my staff your review so they can see that their hard work has paid off. I also would like to tell you that...

Reuver, The Netherlands
Reviewed 5 December 2016 via mobile

It was good to stay here at a "home away from home". Nice spacious room, convenient location. Many restaurants nearby. WiFi was slightly underdimensioned (slow). Breakfast facilities were ok, especially supply of coffee.

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Helpful?
Thank JoostvanG
Manager_11525, Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review

I appreciate you taking the time to write such a amazing review. I'm thrilled that we were able to give you the customer service that you deserve. I will definitely show your review to my staff to let them know their hard work is paying off. Thank you again for your kind words. The staff and I would love to...

Hyderabad, India
Reviewed 29 November 2016

I stayed here for 3 weeks as this was near my company. Following is my feedback on this place: Positives: 1. Very near to Mall and couple of supermarkets like Target, Walmart etc. 2. Next to a mall 3. Next to a high-way 4. Room was neat Negatives: 1. Breakfast sucks as they ony give muffins and Protein bars. 2....

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Helpful?
Thank Ashok_Sajjan
Manager_11525, Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review

Thank you for sharing your experience. I am really sorry that you were not happy with the breakfast at our hotel. Please know your survey will be sent to our corporate office. I am also sorry that the car noise was bad for you, maybe if you could give us another chance, we could put you in a room on...

Katy, TX.
Reviewed 8 November 2016

In this price range, it's difficult to find a decent hotel. Having stayed in several recently, we were quite pleased with this hotel. First off, the staff were friendly and helpful. I don't expect perfection in this price range, but it was comfortable enough and livable. We had a suite with a kitchenette, which was reasonably priced for a family...

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Helpful?
Thank MidnightHabit
Manager_11525, Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review

I want to thank you for taking the time to post a review of your stay. It's great to hear that you enjoyed your stay with us and that my staff treated you with the service that you deserve. It also makes me very happy to hear you would come and stay with us again. Thank you so much for...

Houston, Texas
Reviewed 6 November 2016 via mobile

For $92 a night ( military rate) I would expect a few dishes and utensils in a room with a kitchenette, at least ONE ice machine, a hair dryer, and a tv that does not have snow covering the screen. And a reclining chair that actually reclines. And no bugs on the floor.

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Helpful?
Thank Kelly R
Manager_11525, Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies that the cleanliness of the room did not meet your standards. I am also sorry that no one told you of our policy at check in about how you could request what you need for dishware and we would bring them to you....

Reviewed 27 September 2016

While waiting for a home to be finished I chose to stay at this wonderful "temporary" home. The staff is very friendly and really do a great job of making my stay enjoyable. The manager, Carrie, is a true professional in the area of hospitality. The cleaning staff is also very thorough. I would highly recommend this location to anyone...

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Helpful?
Thank Ronald M
Manager_11525, Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review

It is so rewarding to see that you had an excellent stay at our hotel. Your positive comments about our friendly staff and your enjoyment during your stay is much appreciated. I will inform our staff to keep up the great work they are doing assisting guests. Thank you again for your review. It would be our pleasure for you...

Reviewed 17 September 2016 via mobile

Pleasant stay except for waking up to the fire alarm going off. Limited breakfast options. Kitchen has no pots and pans or silverware or anything. Wifi was ok. Rooms were decent. Was a pleasant stay. Staff was friendly.

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Helpful?
Thank Kayla B
Manager_11525, Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review

Thank you so much for sharing your experience with us. I'm so pleased to hear that you were happy with my staff and your room. Please except my apologies for the fire alarm. I do apologize for the inconvenience that this caused you. We look forward to seeing you in the future, should your travels bring you back to our...

Reviewed 15 September 2016 via mobile

Staying here has been one of the best experiences for me and my fiance. It has given us time to make proper decisions in choosing out future home. The manager Carrie truly goes out of her way to make us happy and from what I can tell all her guest our happy. Its quiet and friendly. Big thanks to Cornelius...

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Helpful?
Thank Erikyanz73
Manager_11525, Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review

Your feedback is very important. Thank you for sharing. It is so rewarding to hear that our hotel was perfect for you and your fiance. Your comments about the excellent customer service you received from our staff and the quality of our hotel is much appreciated. Thank you again for sharing your experience with us. We would love to see...

Reviewed 31 August 2016

The rooms are a good size and clean. The staff is amazing. Everyone of them. The manager is awesome and everyone is so friendly and helpful. I have enjoyed my stay feeling comfortable at all times. The staff is responsive to any needs I have asked of them. I would come back and refer friends and family here anytime.

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Helpful?
Thank Naveen R
Manager_11525, Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review

We appreciate you taking the time to write a review and for choosing to stay with us. I am thrilled at reading how well our staff accommodated you. We strive to provide each guest with excellent customer service so it's satisfying to know we did this for you. The staff and I would like to thank you again for posting...

Austin, Texas
Reviewed 21 August 2016

I was doing contract work in the Austin area. I was pleased when I selected Extended Stay America (LakeLine Mall) location. The picture was exactly what I walked into. Kerrie and Anthony are excellent. The staff is super friendly. I have been here awhile (since November 2015) and everyone has been great. Whenever I thought I was running into an...

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Helpful?
Thank pamwill16
Manager_11525, Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review

Thank you for posting such a raging review for our property. I am so thrilled to know that you have enjoyed your stay with us and to also know that we will get to see you the next time you are in town. We appreciated the fact that you have stayed with us for so long and now you are...

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Near Extended Stay America - Austin - Northwest - Lakeline Mall

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry

Additional Information about Extended Stay America - Austin - Northwest - Lakeline Mall

Address: 13858 N Highway 183, Austin, TX 78750
Region: United States > Texas > Austin
Price Range: $107 - $161 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Austin - Northwest - Lakeline Mall 2.5*
Number of rooms: 101
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Also Known As:
Extended Stay America - Austin - Northwest - Lakeline Mall Texas
Extended Stay Austin
Austin Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Austin - Northwest - Lakeline Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Accessible to Cedar Park, Round Rock and Lakeline Mall. Right at Hwy 183 and 45 toll.”
 of 5 bubbles 1naveenr, 31 Aug 2016 | Read review
“The rooms in the back overlook Pecan Park. Beautiful.”
 of 5 bubbles litespeed2016, 19 May 2016 | Read review
“They have free breakfast, but it's absolutely minimal--expect to pick something up on the road”
 of 5 bubbles 287craig, 11 Apr 2016 | Read review
“On loud major highway try to get a room on backside”
 of 5 bubbles barneysweatshirt, 3 Dec 2015 | Read review
“Top floor eliminates any possible ceiling noise. Have set of comfortable foam earplugs on hand just in case. Hotel allows dogs.”
 of 5 bubbles paulnA6860NN, 2 Oct 2015 | Read review
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