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Extended Stay America - Austin - Arboretum - North

57 reviews
#153 of 203 Hotels in Austin
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Traveller (13)
Room & Suite (10)
Dining (3)
Overview
  • Excellent24%
  • Very good22%
  • Average14%
  • Poor21%
  • Terrible19%
Travellers talk about
“nice size”(2 reviews)
Free Wifi
Free Parking
Pool
Non-Smoking Rooms
Room Service
Suites
Fitness centre
2.5 Star Hotel
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Rooms
4 Feb.5 Feb.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (57)Write a Review
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41 - 45 of 56 reviews
Reviewed 1 March 2015

My friend thought he smelled bacon when he walked in the room. I thought someone had been smoking in the room. The room was just ewww for the price. You have to contact the front desk for dishes and silverware even though they advertise "Fully...More

3  Thank amymanor
Response from Manager_11525, Manager at Extended Stay America - Austin - Arboretum - NorthResponded 21 March 2015

Thank you for taking the time to write a review of your stay. The situation you described regarding the cleanliness of your room is truly regrettable. I am very sorry for this experience. In response to your feedback, I am meeting with our staff to...More

Reviewed 22 February 2015

Booked this hotel as my regular place was full. Nice clean quiet.Checkin was easy and the staff was very freindly and helpful. Would stay here again. Very close to the places we were visiting especially Pinballz Arcade one of our favorite places.More

Thank RobertBrews
Response from Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - NorthResponded 17 March 2015

Thank you for taking the time to write a review of your stay. I'm thrilled that you had a wonderful experience with us and that the staff was friendly and helpful during your stay. Thank you again for posting your review. I do hope that...More

Reviewed 10 February 2015

I stay in quite a lot of Extended Stay properties and this one was towards the bottom of the list. There is a wooded area on one side and looked like it was used as a trash dump. I even had a garbage bag next...More

Thank Walter L
Response from Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - NorthResponded 24 February 2015

Thank you for taking the time to write a review of your stay. The level of cleanliness in our parking lot and areas adjacent to the property you described is unacceptable and I sincerely apologize for your experience. Keeping our parking lot, grass, and trash...More

Reviewed 9 February 2015

This hotel charged as much as I normally pay at Hyatt Place or the aLoft and provided nothing! The towels were cheap, the linens the same. They do not replenish or clean your room unless you stay for a week. To get a hairdryer -...More

1  Thank Margaret F
Response from Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - NorthResponded 18 March 2015

Thank you so much for providing us with details of your stay. I am so disappointed that we were unable to provide a "home away from home" experience for you. Please accept my apology. In response to your feedback, I am meeting with our staff...More

Reviewed 27 January 2015 via mobile

My wife and I recently stayed here when a friend of ours was having a surgery at a nearby hospital. They offer a hospital rate that was extremely helpful. Our room was nice and comfortable. But it was the staff that made this place for...More

1  Thank Wes F
Response from Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - NorthResponded 30 January 2015

Wes - Thank you for posting such a wonderful review. I'm glad that you enjoyed your stay with us, and that our shining star, Monica, made it that much better for you. Thank you again for your kind words. The staff and I would love...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Pool
Room Service
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Self-Serve Laundry
Room Service
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Room amenities
Microwave
Things to do
Outdoor pool
Pool
Fitness Centre with Gym / Workout Room
Details
Price range
USD 82 - USD 132 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
USD 82 - USD 132 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveller (13)
Room & Suite (10)
Dining (3)
Pool & Beach (2)
Hotel & Grounds (11)
Bathroom (1)
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Room Tips
"Shady hotel even though it's located right next to The Domain."
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"A lot of rooms but are very spread out over a large area. No elevator for 2nd floor."
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"Stay someplace else."
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"For the lobby and gym, stay in the main building. The back building faces an undeveloped area which provides..."
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