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InTown Suites Plus

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15 Reviews from our TripAdvisor Community

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Showing 13: English reviews
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San Antonio, Texas
Reviewed 17 December 2016

I booked it under InTown Suites, but when we arrived the signs said Crestwood. PEEPS I have been in the Hospitality business for 30 years, 8 of them being in hotel management and QAE/inspecting hotels. With that said, the WORSE hotel I have ever stayed in via condition. The smell was horrible as well. Stains on the walls....I will let...

Thank Kenneth H
Reviewed 16 August 2016 via mobile

This place is so shady!! I couldn't stay because the mold in the A/C unit made me sick and there was cockroaches in my room. Dried up puke in the hall.. I booked it through Expedia call them to cancel they called the hotel to okay it. I only asked for a refund on the days I did NOT stay....

2Thank Tracy H
Athens, Illinois
Reviewed 22 May 2016

Reserved this stay online and my reservation form stated Crestwood Suites of Austin. When we arrived, it's an InTown Suites. Reserved a non-smoking room, yet the place reeks of stale cigarette smoke. I'm told by reception that InTown Suites are smoking hotels. No breakfast and the room air conditioner didn't work, but was later fixed. Room had disposable ashtrays, was...

1Thank Greg C
Wellington, Florida
Reviewed 7 November 2015 via mobile

Not the best but not the worst hotel. It was liveable for an extended period of time for extended stay living environment. Business trip for a few months. Close to restaurants and shopping but not convenient walking distance.

Thank julie g
Grapevine, Texas
Reviewed 26 October 2015

Went to Austin for a football game and had a hard time finding a room because of the formula one race in town - never stayed at this place. Random notes from my stay: No TP (at all in the bathroom) The towels I use to wash my car are of higher quality than the one's provided (these cheap towels...

Thank chris s
Austin, Texas
Reviewed 26 September 2015

I stayed here a couple of weeks recently. There are some touches you don't find everywhere like an ironing board and a hair dryer.There had been a real effort to make sure the room was clean, mostly, and the rooms are homey. It doesn't have the industrial feel of most Intown Suites. I found what looked like crumbled up Cheetos...

Thank Astro78704
Vancouver, Washington, United States
Reviewed 29 July 2015

Worst place I have EVER stayed. NO service, NO respect, but there were plenty of bugs, DONT STAY here. I asked for a clean towel and was told they do not offer towels. Good thing I didn't need toilet paper because I am sure they would not have given me any. They told me they are really targeting the local...

1Thank Randy P
Olive Branch, Mississippi
Reviewed 2 July 2015 via mobile

Cleaning up is not what is done here. Was supposed to clean the room on weekly stays but didn't. Smell more like they sprayed cleaner to make it look like they cleaned. Changed there name, doesn't matter, still going to be the se hole as it was. Bugs. Yep. And lots of them. Fleas, roaches and those little flying gnats...

1Thank Bowhunter_12
Big Rapids, Michigan
Reviewed 12 June 2015

Worst place I have ever stayed. Filthy, smelly, nothing worked including the TVs, the towel bars fell off the walls, my cousin's room had roaches, I believe ours had bed bugs and I have the bites to prove it! We nicknamed the place Zombieland and that was a compliment. The only good thing I can say about Crestwood was the...

Thank anev531
Mesa, Arizona
Reviewed 11 June 2015

The first room had a powerful noise that was ear-shattering, moved to another room. Only working elevator on opposite side of building, odor of marijuana wafted throughout hall, stairwells dirty, carpet stained, smelled. Door wouldn't close completely but could be locked. 2 windows wouldn't open, the third one wouldn't close. Televisions didn't work. 1/2 roll of toilet paper. Floor not...

Thank T N

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  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Free Parking
  • Self-Serve Laundry

Additional Information about InTown Suites Plus

Address: 12989 N Highway 183, Austin, TX 78750-3204 (Formerly Crestwood Suites Austin)
Region: United States > Texas > Austin > Northwest Austin
Price Range: $90 - $96 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — InTown Suites Plus 2*
Number of rooms: 150
Reservation Options:
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Also Known As:
Crestwood Suites Austin Hotel Austin
Crestwood Hotel Austin
InTown Suites Plus Austin, Texas
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Questions & Answers

Questions? Get answers from InTown Suites Plus staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“na no tips at all.... Don't stay at this hotel”
kennethh230, 16 Dec 2016 | Read review
“Ask for a clean one with no bugs and kitchen equipment... oh.. they dont offer that on any room.”
randyp932, 28 Jul 2015 | Read review
“No room here is a good room!”
anev531, 11 Jun 2015 | Read review
“Do not stay here unless to enjoy misery.”
M3645ZOjamesg, 29 May 2015 | Read review
“I doubt there is a good room available”
995dayles, 12 May 2015 | Read review
5 of 5