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I am here now and have to figure out how to get out of here tomorrow. Had we. Not arrived so late I would have already done so. I should have figured out the minute I saw the exterior was. It kept and the filthy...More
Response from 00esa, General Manager at Extended Stay America - Austin - Downtown - Town LakeResponded 15 June 2017
Thank you for your candid review. We sincerely apologize for the cleanliness issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process. We are working...More
This place was was awful when ,staff was rude ,paid for double bed gave me kind when we had 4 ppl staying they had to sleep on pull out bed ,not the first time we have had a problem last time waited 6 hours for...More
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Response from 00esa, General Manager at Extended Stay America - Austin - Downtown - Town LakeResponded 13 June 2017
Thank you for choosing our hotel once again. Our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken in an effort to improve our...More
Been here since several months on business. Rooms are accommodating to our daily needs. We have had great housekeeping services from Thelma who makes sure we are well taking care of. We love her creative detail to fixing our towels and maming sure everything is...More
Thank DannyandAmy D
Response from 00esa, General Manager at Extended Stay America - Austin - Downtown - Town LakeResponded 27 May 2017
Thank you so much for choosing Extended Stay America - Austin - Downtown - Town Lake while here for your business. We are delighted to know your well-appointed room and our outstanding hospitality met all of your expectations for a great extended stay. I will...More
I checked in on 21st and checked out on 22nd due to bad service however my booking was for 4 night. First impression was not good. Hotels lobby and room was stinking and there was no electric kettle with coffee in room. They have free...More
Thank Mahattam T
Response from 00esa, General Manager at Extended Stay America - Austin - Downtown - Town LakeResponded 24 May 2017
Thank you for your review and for choosing to stay at our hotel. We certainly apologize for the service issues you encountered which led to your disappointment and regret that our amenities did not meet your expectations. While our housekeeping is done on a weekly...More
Horrible hotel! We payed for a queen sized bed! Clearly we got a twin, my daughters bed at home is much bigger and hers is a queen! Our shower did not function correctly and was throwing water everywhere outside the shower. Had to leave the...More
Response from 00esa, General Manager at Extended Stay America - Austin - Downtown - Town LakeResponded 23 May 2017
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps with our concerned team members to ensure future guests do not encounter the same issues....More
USD 106 - USD 355 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Homestead Studio Suites Austin - Downtown -Town Lake Hotel Austin ,
Extended Stay America - Austin - Downtown - Town Lake Texas ,