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Extended Stay America - Austin - Downtown - Town Lake

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Extended Stay America - Austin - Downtown - Town Lake
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243 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Austin - Downtown - Town Lake
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Showing 237: English reviews
Fort Worth, Texas
Reviewed 10 October 2016

Air Conditioning worked. Full kitchen available if you request dishes and pans from the front desk. There are no amenities like pool or exercise room. Your room will be cleaned after you check out. If you need additional towels, all you have to do is take your used towels to the front desk to get replacements. "Breakfast" was a joke:...

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Helpful?
1Thank GeneFromTexas
00esa, Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review

Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so we were disappointed to hear we did not meet your expectations. We apologize the breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to our breakfast offerings....

Reviewed 8 September 2016

Dirty front door and worn out/dirty carpet is a warning of the attention to detail that is missing at this facility. Dirty elevator. Room was neat and tidy. But....No hot water in the shower. Iron spit water on my shirt and I had to wear it that way. Lack of communication between the night and day staff about my problem...

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Helpful?
1Thank Hans P
00esa, General Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review

Hans, thank you for choosing to stay at our hotel and for sharing your comments. We are disappointed to read about the numerous issues you encountered. Please accept our apologies for failing to deliver the exceptional stay you deserved. All feedback is taken seriously, and we hope you will stay with us again for a much improved experience whenever your...

Houston, Texas
Reviewed 8 September 2016

I booked this hotel through hotwire.com for $60 per night, and for this money we got freshly refurbished, clean room with kitchenette. The location is really good - in walking distance from the city center, but in the calm and green district.

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Thank Gulara A
00esa, General Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review

Thank you for staying with us and for posting your kind remarks about our hotel, Extended Stay America - Austin - Downtown - Town Lake. It is wonderful to read you not only enjoyed your clean accommodation and our convenient location, but you also found us to be a great value. It was a pleasure having you as our guest,...

The Netherlands
Reviewed 30 August 2016 via mobile

These rooms were just great for a sightly longer stay in Austin. Not only were the rooms decent in size, also the kitchenette with large fridge and laundry facilities made our stay more comfortable. The staff is great. Stephanie and all of the other front desk staff were extremely helpful and friendly. Standard service is cleaning your room once a...

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Helpful?
Thank Chavje
00esa, Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review

It was a pleasure hosting your recent business stay at Extended Stay America - Austin - Downtown - Town Lake. We are thrilled to read that you enjoyed our courteous associates, especially the front desk team. It is also pleasing to know that you loved your accommodation with a kitchenette. I will share your compliments​ with my entire team, especially...

Arlington, Texas
Reviewed 25 August 2016 via mobile

The price for this hotel is originally around the $130 price range per night and is given a three star rating. Everything is so basic. You have to ask the front desk for the essentials, e.g. Hair dryer..etc. I went to the front desk and asked for a blow dryer, I waited about 8 min. and got one, I didn't...

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Helpful?
Thank Terry I
00esa, General Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review

Thank you for staying with us and for posting your remarks online. We are sorry to hear your stay was not what you expected. I am sorry your room did not have the amenities you desired or needed. Being an extended stay property focused on guests staying seven or more nights, we do have items such as a fully equipped...

Houston, Texas
Reviewed 7 August 2016 via mobile

In Austin for conference @ Radisson, my stay booked from Wednesday 8/3/16 thru Saturday 8/6/16. Ended up checking out around 8am. I must say that this Extended Stay was clean, everything worked in room and the Staff was over the top friendly & helpful! Customer service-mainly Jesse-was a 10+! Super helpful and made me feel like I was at home...

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Thank EldoradojansuenicLVN
00esa, General Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review

It was a pleasure having you as our guest at Extended Stay America - Austin - Downtown - Town Lake. Our goal is to provide an exceptional experience for each of our guests and it is great to read about the service you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by...

Austin, Texas
Reviewed 5 July 2016

We selected this hotel for a mid-length stay for a family member due to its great location. Sadly, the room was mediocre at best, and the service even worse. The "kitchen" was stocked with a laughable collection of dingy, crusted dishes of various types, almost as if someone had scoured local garage sales to outfit the hotel. Many of the...

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1Thank AustinSkier22
00esa, General Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review

Thank you for your recent visit and for your feedback. We are sorry you had a substandard experience. Our team strives to make sure each guest has a pleasant stay, so I apologize we did not deliver. Thank you for pointing this out, as it will help us improve. We hope you will consider this an isolated incident and come...

Houston, Texas
Reviewed 15 June 2016

Good place, good location. Just that the change in the way they keep cooking utensils and dishes at reception, available on demand, should be communicated at the time of check-in. Other than this, it was a pleasant stay.

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Thank bobbyfaith
00esa, General Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review

It was our pleasure having you as our guest at Extended Stay America Austin - Downtown - Town Lake. We are glad you enjoyed your overall stay and that you liked our location. Kitchenware for your suite is kept at the front desk to ensure cleanliness in your suite. Your feedback is appreciated, and we will be sure our front...

Melbourne, Australia
Reviewed 10 May 2016

We stayed in about 15 ESA all across the US and this was by far the best. Clean and spacious apartments with comfortable bed and useful kitchenettes. Staff were helpful to tourists such as us who had no clue of Austin. We stayed here for 4 nights and loved it - was just a short walk from downtown and 6th...

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Helpful?
Thank StevenMez
Miami, Florida
Reviewed 26 April 2016

We booked 2 rooms, because there were 5 of us visiting. The rooms were dirty. Halls were also dirty. I could go on and on, but honestly, we tried to get a different hotel after the first night and everything was sold out. If there were not 5 of us maybe we could have got out of there.I do not...

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Helpful?
3Thank Laurie M
Manager_11525, General Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the room conditions you experienced. In response to your feedback, I am retraining our housekeeping staff and making sure we are frequently walking our property to...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Austin - Downtown - Town Lake

Address: 507 South First Street, Austin, TX 78704 (Formerly Homestead Studio Suites)
Region: United States > Texas > Austin
Price Range: $172 - $410 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Austin - Downtown - Town Lake 2.5*
Number of rooms: 130
Reservation Options:
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Also Known As:
Homestead Studio Suites Austin - Downtown -Town Lake Hotel Austin
Extended Stay America - Austin - Downtown - Town Lake Texas
Homestead Suites Austin
Austin Homestead Suites
Homestead Austin
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Austin - Downtown - Town Lake staff and other travellers.
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Questions? Get answers from Extended Stay America - Austin - Downtown - Town Lake staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you ask for kitchen gear before you go to your room--nothing is provided ahead of time!”
 of 5 bubbles LaViajera007, 6 Feb 2017 | Read review
“We stayed on ground floor opposite car park and it was fairly quiet, but it was a Monday/Tuesday. Might be noisier on the weekend.”
 of 5 bubbles fmckay, 25 Nov 2016 | Read review
“Preview the room before accepting it?”
 of 5 bubbles 464hansp, 8 Sep 2016 | Read review
“Stay elsewhere”
 of 5 bubbles AustinSkier22, 4 Jul 2016 | Read review
“Get a scrubber for utensils cleaning, dish detergent available at hotel”
 of 5 bubbles bobbyfaith, 14 Jun 2016 | Read review
5 of 5