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I'm NOT in the Austin location yet regardless, Extended Stay America are way over-rated. They ALL are ran according to that hotels management. The internet has constant issues and after 6:00 p.m. very often NO one answers the phones. They also don't keep their properties...More
Thank Penny D
Response from 00esa, Manager at Extended Stay America - Austin - Downtown - Town LakeResponded 1 week ago
Penny, it is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will...More
I highly recommend Extended Stay on 1st Street. I stayed 2 nights. Bed and linens were quality, air conditioner was cold, room was modern and perfectly clean, free wifi, staff was efficient and warm, parking was free. Located in walking distance to downtown and I,...More
1 Thank Sharon M
Response from 00esa, General Manager at Extended Stay America - Austin - Downtown - Town LakeResponded 25 June 2017
Lisa, thank you for the wonderful review of Extended Stay America - Austin - Downtown - Town Lake. We are thrilled to read about your fantastic stay and how much you enjoyed all aspects of our hotel. We work hard to deliver a great experience...More
I will let my letter to management speak for itself:
Dear Extended Stay Management,
I am an emergency manager deployed to Austin building facilities to help the survivors of hurricane Harvey. For the last month I have been residing at your location at 507 S...More
Thank Jack M
Response from 00esa, Manager at Extended Stay America - Austin - Downtown - Town LakeResponded 2 weeks ago
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Please be assured we will take the necessary actions to ensure this is properly addressed.
This is a good choice for budget-minded visitors. It was a clean, no-frills place close to SoCo, Barton Springs, and downtown. The small kitchenette with stove allows you to save on eating out (though with all the amazing food trucks in Austin, not sure you...More
Response from 00esa, General Manager at Extended Stay America - Austin - Downtown - Town LakeResponded 7 September 2017
Thank you for being our guest at Extended Stay America. We are glad to read you not only enjoyed our convenient location and the kitchenette in your room but also found us to be a good value. We will be sure to share your feedback...More
The location was convenient, which is why I chose this hotel. The reception was case study in how NOT to receive a hotel guest. The reception that I received from the staff member during check-in alone made it easy make the decision to never make...More
Review collected in partnership with Extended Stay
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank Trevor C
Response from 00esa, General Manager at Extended Stay America - Austin - Downtown - Town LakeResponded 10 August 2017
Trevor, I apologize for the disappointing stay you had with us. We are sorry for the service issue you encountered by one of our associates. This is not typical of our service, so we apologize that we fell short. Your comments have been shared with...More
USD 106 - USD 355 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Homestead Studio Suites Austin - Downtown -Town Lake Hotel Austin ,
Extended Stay America - Austin - Downtown - Town Lake Texas ,