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    Extended Stay America - Austin - Downtown - Town Lake

    507 S 1st St, Austin, TX 78704-1207
    Hotel website
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    May 14
    May 15
    1 room, 2 adults, 0 children
    USD 137*
    USD 137*
    USD 137*
    Traveller (19)
    Room & Suite (18)
    Dining (2)
    Embassy Suites by Hilton Austin - Downtown/Town Lake
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    Hyatt Regency Austin
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    Holiday Inn Austin-Town Lake
    757 reviews
    #111 of 200 hotels in Austin
     
    Overview

    • Excellent9%
    • Very good20%
    • Average32%
    • Poor14%
    • Terrible23%
    4 weeks ago
    “Great location, needs some work”
    6 Feb 2017
    “Well, location is good but oh dear oh dear...”
    Free Wifi
    Free Parking
    2.5 Star Hotel
    All hotel details
    Offers from Extended Stay America - Austin - Downtown - Town Lake
    Special Offer: Save up to 10% TODAY!
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    Embassy Suites by Hilton Austin - Downtown/Town Lake
    1,077 reviews
    #58 of 200 hotels in Austin
     
    Extended Stay America - Austin - Downtown - 6th St.
    299 reviews
    #153 of 200 hotels in Austin
     
    Hyatt Regency Austin
    1,890 reviews
    #18 of 200 hotels in Austin
     
    Holiday Inn Austin-Town Lake
    757 reviews
    #111 of 200 hotels in Austin
     
    Rooms
    14 May15 May
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    1 room, 2 adults, 0 children
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    Traveller rating
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    Time of year
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    Reviewed 2 weeks ago via mobile

    I came for one night positively- the hotel should be closed. The blonde guy at the reception was totally unfriendly- this was an omen once in the room the WI Fi totally inaccessible despite my calls for assistance- I had legal work to send that...More

    Helpful?1  
    Response from 00esa, General Manager at Extended Stay America - Austin - Downtown - Town Lake

    Pagan, first and foremost, I would like to offer you my apologies for the inconveniences that you experienced during your stay with us. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark....More

    Reviewed 2 weeks ago

    When my, baby, and I arrived, there was nobody at the front desk for an extended period of time. There was a sign up with numerous 1st grade level grammatical errors (pictured). Behind the front desk was a large TV screen flashing the word SECURITY....More

    Helpful?1  
    Response from 00esa, General Manager at Extended Stay America - Austin - Downtown - Town Lake

    I was so disappointed to read your experience. Please accept my apologies for the inconvenience you experienced. This is not the type of service our hotel is known for, and I am taking incident this with my team members to check what went wrong and...More

    Reviewed 4 weeks ago

    Business trip, few minutes walk to Hyatt, close to good restaurants and any destination in Austin heartland about 10 bucks by Lyft or Uber. Excellent night life on Congress Ave by the night and Bats at The Statesman (bridge) is a stone throw away. Positives...More

    Helpful?
    Response from 00esa, General Manager at Extended Stay America - Austin - Downtown - Town Lake

    Murali, thank you for your evaluation. We regret that our hotel and amenities did not meet your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may...More

    Reviewed 4 weeks ago

    Let me start by saying that I loved my room and the location of the hotel. It is, 5 minutes walk from the spectacular trails along the lake, 5 minutes from the Congress Ave Bridge (bat bridge, 15 minutes walk from the restaurants and bars...More

    Helpful?
    Response from 00esa, General Manager at Extended Stay America - Austin - Downtown - Town Lake

    Namede, thank you for choosing our hotel. We are pleased to know you loved our convenient location. Our goal is to maintain the highest standards, and we apologize for falling short. We appreciate you letting us know how we can improve as well as what...More

    Reviewed 18 March 2017 via mobile

    The price is right but in this case you get what you pay. Run down and a bit dirty. Not terrible but noticeable. Not everything fully functional but ok. All was pretty good till we discovered the cockroach in the bathroom. Wouldn't recommend this facility...More

    Helpful?
    Response from 00esa, General Manager at Extended Stay America - Austin - Downtown - Town Lake

    Cliff, thank you for being a guest at our hotel. We sincerely apologize for the cleanliness issues you encountered which resulted in a disappointing stay. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't...More

    Embassy Suites by Hilton Austin - Downtown/Town Lake
    1,077 reviews
    #58 of 200 hotels in Austin
     
    Extended Stay America - Austin - Downtown - 6th St.
    299 reviews
    #153 of 200 hotels in Austin
     
    Hyatt Regency Austin
    1,890 reviews
    #18 of 200 hotels in Austin
     
    Holiday Inn Austin-Town Lake
    757 reviews
    #111 of 200 hotels in Austin
     
    About
    Amenities
    • Top amenities
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Self-Serve Laundry
    • Room amenities
    • Microwave
    Details
    • Price range
    • USD 119 - USD 281 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Suites
    Photos
    Traveller (19)
    Room & Suite (18)
    Dining (2)
    Hotel & Grounds (9)
    Nearby
    Nearby Hotels
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    Hyatt Regency Austin
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    Nearby Restaurants
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    Threadgill's World Headquarters
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    Sandy's Hamburgers
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    Nearby Attractions
    Lady Bird Lake Hike-and-Bike Trail
    1,960 reviews
    .63 km away
    South Congress Avenue
    1,125 reviews
    .84 km away
    Congress Avenue Bridge / Austin Bats
    2,624 reviews
    .62 km away
    Town Lake
    403 reviews
    .87 km away
    Questions & AnswersAsk a question
    mathadchetan
    Has someone checked in recently . I read a case of bed bugs . do they still have the issue of bedbugs .?
    23 April 2016|
    Answer
    Response from Carol M | Reviewed this property |
    I stayed there the last week of February with a group and there were no problems.
    1
    Vote
    mathadchetan
    is checkout at 11 must , i need to early checkout . the webpage mentioned early checkout is extra charged .. i am a bit confused is it correct or misprint
    21 April 2016|
    Answer Show all 2 answers
    Response from Sue E | Reviewed this property |
    You should call them and ask, I am not sure.
    0
    Votes
    740happytraveller
    Is there a shuttle from the airport to this hotel? If not is there a hotel nearby we could be shuttled to and walk or take a taxi?
    15 April 2016|
    Answer
    Response from Sue E | Reviewed this property |
    Not that I know of, the cab ride was only $21
    0
    Votes
    Room Tips
    "Stay in another hotel for better rooms."
    Read review
    "The back of the hotel backs on a creek, and is very quiet. The west side of the hotel is on a major street..."
    Read review
    "Make sure you ask for kitchen gear before you go to your room--nothing is provided ahead of time!"
    Read review
    "We stayed on ground floor opposite car park and it was fairly quiet, but it was a Monday/Tuesday. Might be..."
    Read review