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05/11/2017 06/11/2017
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    Extended Stay America - Austin - North Central

    8221 North I-35, Austin, TX 78753
    +1 877-432-9997
    Hotel website
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    05/11/2017 06/11/2017
    USD 71*
    USD 67*
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    USD 71*
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    Traveller (59)
    Room & Suite (21)
    Dining (3)
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    Overview
    • Excellent9%
    • Very good9%
    • Average8%
    • Poor19%
    • Terrible55%
    2 weeks ago
    “Didn't enjoy”
    28 Jul 2017
    “roaches in room”
    Free Wifi
    Free Parking
    Breakfast included
    Pool
    Non-Smoking Hotel
    Family Rooms
    Fitness centre
    Kitchenette
    Pets Allowed
    Business Centre
    Dry Cleaning
    Self-Serve Laundry
    2.5 Star Hotel
    All hotel details
    Offers from Extended Stay America - Austin - North Central
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    Crowne Plaza Austin
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    Rooms
    5 Nov.6 Nov.
    |
    1 room, 2 adults, 0 children
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    Reviews (131)
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    11 - 15 of 129 reviews

    Reviewed 26 July 2017

    The room had no trash can, housekeeping never came, there was used soap still in shower, breakfast was pitiful-literally no coffee at 7:30 am. Questionable people around the hotel who appeared to live here. My boyfriend would not let me leave the room without him!More

    Review collected in partnership with Extended Stay
    Thank 577meredithb
    Response from 00esa, General Manager at Extended Stay America - Austin - North CentralResponded 27 July 2017

    Thank you for your feedback. Please accept my apology for not meeting your expectations and for the inconvenience you had. I have shared your concerns with my housekeeping team to ensure a review of our processes prior to guest arrival as well as with my...More

    Reviewed 24 July 2017

    Weekend trip....very unclean facility. Could not wait to get home to bathe. Beds were comfortable, but the hotel stunk and the bathrooms had mold in showers. I have stayed at economic hotels but this has been my worst experience...solely based on cleanliness.More

    Review collected in partnership with Extended Stay
    Thank marymY5397MI
    Response from 00esa, General Manager at Extended Stay America - Austin - North CentralResponded 25 July 2017

    Thank you for taking the time to review your stay with us. I am concerned about your experience and have immediately brought this to the attention of my housekeeping team for review and action. Our staff's top priority is to provide a clean environment for...More

    Reviewed 15 July 2017

    Don't stay at this hotel!!! Dirty, nasty, room stinks, OLD, no breakfast served even though their website said it offered. No cleaning service! Roaches, carpet terrible. Looked like people lived there! If we had not prepaid we WOULD not have stayed! Their website tricks guests!!...More

    Review collected in partnership with Extended Stay
    Thank melissalR3845UJ
    Response from 00esa, General Manager at Extended Stay America - Austin - North CentralResponded 16 July 2017

    Melissa, we are truly sorry for the "uninvited visitors" you reported in your room and assure you we do everything possible to discourage their entrance to our hotel. With exterior corridors and exterior entrances to each guest room, it is difficult to prevent them from...More

    Reviewed 14 July 2017

    Although the hotel staff is friendly and apparently well meaning, this place is sort of a joke. It's situated right across from I-35, and there are no restaurants or stores nearby. There are many folks on extended stay at the Extended Stay, but they're not...More

    Thank NorCalCraig
    Response from 00esa, General Manager at Extended Stay America - Austin - North CentralResponded 15 July 2017

    We are disheartened to read your review. Please accept our sincere apologies for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we...More

    Reviewed 12 July 2017

    It's a standard ESA. Not so good, not so bad. But what annoys me about this place is that there has been nothing at the breakfast area three days in a row. Breakfast is sparse to begin with when provided. In this particular hotel there...More

    Thank coolfire01
    Response from 00esa, General Manager at Extended Stay America - Austin - North CentralResponded 14 July 2017

    Although you liked some aspects of our hotel, we are sorry for not living up to your expectations and regret the inconvenience it caused. I have shared your concerns with my entire team in an effort to improve our service and facilities. We hope to...More

    Crowne Plaza Austin
    1,260 reviews
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    Hyatt Place Austin-North Central
    522 reviews
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    Austin Suites Hotel
    14 reviews
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    University Inn Austin North
    143 reviews
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    About
    Amenities
    • Top amenities
    • Free Parking
    • Pool
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Free Parking
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Self-Serve Laundry
    • Room amenities
    • Microwave
    • Things to do
    • Pool
    • Outdoor pool
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • USD 65 - USD 144 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 118
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Extended Stay, Expedia, Hotels.com, Travelocity, Cancelon, Orbitz, Priceline and Hotwire so you can book your Extended Stay America - Austin - North Central reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Texas >
    • Austin
    • Also Known As
    • Extended Stay Austin ,
    • Austin Extended Stay ,
    • Extended Stay America - Austin - North Central Texas
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    Traveller (59)
    Room & Suite (21)
    Dining (3)
    Pool & Beach (3)
    Hotel & Grounds (51)
    Bathroom (5)
    Nearby
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    .20 km away
     
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    University Inn Austin North
    143 reviews
    .57 km away
     
    Hyatt Place Austin-North Central
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    1.02 km away
     
    Nearby Restaurants
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    Nearby Attractions
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    Questions & Answers
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    Room Tips
    "Go north on 135 about 3 miles and there are many better options."
    Read review
    "You have to ask for silverware, plates, etc. They will happily provide it, but you DO have to ask or you..."
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    "Just don't book this hotel! It cost to much to be this crappy."
    Read review
    "backside of hotel is quieter"
    Read review
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