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28/01/2018 29/01/2018
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    Extended Stay America - Austin - Northwest - Research Park

    12424 Research Blvd, Austin, TX 78759-2315
    +1 877-432-9997
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    28/01/2018 29/01/2018
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    USD 82*
    USD 82*
    USD 82*
    Traveller (42)
    Room & Suite (17)
    Dining (1)
    Overview
    • Excellent21%
    • Very good16%
    • Average12%
    • Poor14%
    • Terrible37%
    Travellers talk about
    Free Wifi
    Free Parking
    Pool
    Non-Smoking Rooms
    Family Rooms
    Fitness centre
    Kitchenette
    Pets Allowed
    Wheelchair Access
    Meeting Rooms
    Dry Cleaning
    Tennis Court
    Self-Serve Laundry
    2.5 Star Hotel
    All hotel details
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    Rooms
    28 Jan.29 Jan.
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (126)
    There are newer reviews for Extended Stay America - Austin - Northwest - Research Park
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    11 - 15 of 126 reviews

    Reviewed 26 July 2017

    I had booked this hotel for a party of 4 for my daughter's Arangretum from 7/17/2017 to 7/24/2017. Their check in was late check in so I called the hotel twice to hold the reservation and they said yes. Their flight arrived at 1 am...More

    Review collected in partnership with Extended Stay
    1  Thank 491sridhary
    Response from 00esa, General Manager at Extended Stay America - Austin - Northwest - Research ParkResponded 28 July 2017

    Thank you for staying with us and sharing your review. We are sorry about the issues you experienced with your reservation, and even more that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures...More

    Reviewed 25 July 2017

    Hotel accepted pets and offered breakfast in the morning. Cleanliness could be better. The grounds were very dirty, dog feces, empty beer bottles, trash. Their customer service could be much better, possibly put more staff. Staff seemed overwhelmed.More

    Review collected in partnership with Extended Stay
    Thank X541TMjohnk
    Response from 00esa, General Manager at Extended Stay America - Austin - Northwest - Research ParkResponded 27 July 2017

    Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered which resulted in a disappointing stay. The condition you described is unacceptable and not at all representative of our quality standards. We have checklists in place to inspect every suite after...More

    Reviewed 20 July 2017

    I would give 3 for service if they gave me breakfast during my stay as it should be. My reservation inlcude breakfast but during my stay for five days I had no breakfast at all. The receptionist said it was due to late supply which...More

    Review collected in partnership with Extended Stay
    Thank anonymousK8821JB
    Response from 00esa, General Manager at Extended Stay America - Austin - Northwest - Research ParkResponded 21 July 2017

    We’re sorry to know you were unable to start your day well due to our lack of breakfast stock. We will share your concern with our team to ensure inventory is managed efficiently. Thank you for bringing this to our attention. We hope to see...More

    Reviewed 19 July 2017

    Bugs, unsanitary, completely uncomfortable. I can not imagine a scenario where I would suggest staying here. Would advise to stay away if you can. The staff did a reasonably good job, but this hotel is absolutely gross!More

    Review collected in partnership with Extended Stay
    Thank jamesbW287OW
    Response from 00esa, General Manager at Extended Stay America - Austin - Northwest - Research ParkResponded 20 July 2017

    Thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. We are taking steps to ensure...More

    Reviewed 18 July 2017

    Odor was terrible, humid carpet, no sheets, mattress of sofa with big spot, have pictures. Pool dirty, close, not advice before, no breakfast as told before reservation. No change of room was offered.More

    Review collected in partnership with Extended Stay
    Thank mariagK334AJ
    Response from 00esa, General Manager at Extended Stay America - Austin - Northwest - Research ParkResponded 19 July 2017

    Thank you for your feedback. I apologize for not living up to our commitment to clean, fresh accommodations during your stay. I am working with my housekeeping department to make sure all procedures are being followed so this does not happen again. We hope you...More

    About
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Free Parking
    • Dry Cleaning
    • Meeting Rooms
    • Self-Serve Laundry
    • Room amenities
    • Microwave
    • Things to do
    • Pool
    • Outdoor pool
    • Tennis Court
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • USD 76 - USD 132 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 120
    • Reservation Options
    • TripAdvisor is proud to partner with Priceline, Expedia, Hotels.com, Extended Stay, Travelocity, getaroom.com, Orbitz, Hotwire, Cancelon and TripOnline SA so you can book your Extended Stay America - Austin - Northwest - Research Park reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Texas >
    • Austin
    • Also Known As
    • Extended Stay Deluxe Austin-Northwest-Research Park Hotel Austin ,
    • Extended Stay Austin ,
    • Austin Extended Stay ,
    • Extended Stay America - Austin - Northwest - Research Park Texas
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    Traveller (42)
    Room & Suite (17)
    Dining (1)
    Pool & Beach (1)
    Hotel & Grounds (29)
    Bathroom (11)
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    Questions & Answers
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    Room Tips
    "Rooms inside."
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    "Book the South Property"
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    "Security will be better for rooms located near the lobby."
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    "Find another hotel."
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