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Extended Stay America - Austin - Northwest - Research Park

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Extended Stay America - Austin - Northwest - Research Park
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101 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Austin - Northwest - Research Park
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Showing 101: English reviews
Texas
Reviewed 25 July 2016

I have stated at this property five other times, and was always pleased. Not this time. Light bulb missing from bedside lamp, bathroom had burned out light and was dangerously dark, one remote for two TV sets (a remote that did not work), and worst of all people partying and children screaming in the pool outside our window until 11:30....

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Helpful?
Thank JoeSchlambe
Manager_11525, Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that the guests were partying all night in the pool area. I also want to apologize about the staff not available at the front desk. In response to your feedback, I am going to make sure the staff knows to address guest disturbances in a timely...

Dallas, Texas
Reviewed 25 July 2016 via mobile

Went on Hot wire to look for a reasonable hotel and found one. 2 out of three people gave it a good rating. When you use hot wire, you never know what hotel will come up. We were only staying one night and we didn't get back to the hotel until 8:30 that night. The hotel room is fairly big...

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Helpful?
Thank Perramason
Manager_11525, Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review

The staff and I read your comments about your stay with us. I am happy to read your remarks about the room layout. However, I am very sorry that the water for the shower was too hot. To uphold our company's high standards, we will make sure the water temperature is set correctly. Thank you very much for providing us...

Los Angeles, California
Reviewed 19 July 2016 via mobile

This hotel is a great value for the money. I have stayed here many times and the customer service is second to none. Management on down, go out of their way to meet your needs. Room is almost like a small 1 bedroom apartment. Pool is nice and they have laundry room, fitness center. It is loocated next to lots...

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Helpful?
Thank sterling s
Manager_11525, Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review

We appreciate you taking the time to write such a positive review about your stay. I am pleased to read that we provided not only excellent customer service, but also accommodations to your liking for an affordable price. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Houston
Reviewed 11 July 2016

July 10, 2016. I chose this place because of all the high reviews and it was going to be close to my new job so I was very excited. I am starting a new job here in Austin and I'll be moving up in this area as well so I needed a temporary place to call home while I'm waiting...

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Helpful?
2Thank blacklt5
Manager_11525, Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review

Thank you for providing us with details about your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the cleanliness of your room was not up to standards. Your comments were reviewed by the staff, and we will make sure your experience is not repeated. The staff and I appreciate...

Austin, Texas
Reviewed 25 June 2016

I am building a home and need a temporary home. I chose ESA Northwest. They have one and two bedroom suites which are reasonably priced. It is very clean and well cared for. Donice is the front desk person whom I deal with most times and she has always been very helpful and professional. I would highly recommend this hotel.

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Helpful?
Thank SandyC052763
Manager_11525, Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review

Thank you so much for sharing your experience with us. It's great to hear that you had a great stay with us. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.

Reviewed 25 June 2016

It was nice to have a suite and hide a bed sofa in the living room. Having the kitchen was so handy. . Pool and barbeque grill were an added bonus. Donice at the front desk was very helpful. Overall great stay.

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Helpful?
Thank Jan K
Manager_11525, Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review

Thank you for posting a review of our hotel. I am glad that you found our hotel to be affordable and convenient. As well, it's great to know that you enjoyed your fully equipped kitchen, our pool and our helpful staff during your visit. I will be sure to share your kind remarks with our team. Thank you for choosing...

Austin, Texas
Reviewed 2 June 2016

We were here in march 2016 for one week when we landed in austin directly from India...Office has booked this hotel with kitchen room..Stay was good..they provide complimentary breakfast mrng 6-9 ..Staying in a hotel with toddler was a scary thought untli we saw this hotel room... It was like a studio apartment..2 rooms with a kitchen.. each room had...

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Helpful?
Thank mridulakalyan
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! It’s great to read that you enjoyed our spacious rooms, fully equipped kitchens, and all of the convenient amenities our hotel has to offer. Once more,...

Austin, Texas
Reviewed 27 May 2016 via mobile

I truly love this place everyone who works here is so so awesome the rooms are also wonderful I truly enjoyed the stay wonderful work staff they are some wonderful people to all people that's visiting and would want a wonderful place where the rooms are nice quiet and loving staff I recommend this place

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Helpful?
Thank mshonore
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience and exceptional customer service! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in...

Dallas, Texas
Reviewed 27 May 2016

I had another business trip to Austin that kept me in town for a little over a week. The woman at the front desk, Donice, greeted me pleasantly and remembered me from my stay a few months prior. The check-in was relatively simple and I went to my room to unwind after the drive. I went to turn on the...

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Helpful?
Thank vanessa j
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review

Thank you so much for sharing your experience with us. It's great to hear that that we were able to provide you with exceptional customer service and a wonderful stay! I will be sure to share comments with the entire team. I’m glad that you enjoyed our comfortable rooms as well as our convenient location. The staff and I would...

Reviewed 27 May 2016 via mobile

The staff here Denise, Carly, and manager Brittney are all wonderful. If there's every a problem those three ladies do whatever they can to help fix the problem and on a quick time span. It is very quiet here no problems from other guest here. I would come back here again.

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Helpful?
Thank tcrossingg
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review

Thank you so much for sharing your experience with us. It's great to hear that our staff provided you with exceptional customer service! I will be sure to share your kind comments with the entire team. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations,...

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Near Extended Stay America - Austin - Northwest - Research Park

Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Extended Stay America - Austin - Northwest - Research Park

Address: 12424 Research Blvd., Austin, TX 78759
Region: United States > Texas > Austin
Price Range: $117 - $190 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Austin - Northwest - Research Park 2.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Extended Stay Deluxe Austin-Northwest-Research Park Hotel Austin
Extended Stay Austin
Austin Extended Stay
Extended Stay America - Austin - Northwest - Research Park Texas
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Questions & Answers

Questions? Get answers from Extended Stay America - Austin - Northwest - Research Park staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My best advice is to avoid staying here especially with your family and kids”
  • Main door into the room
  • leaky faucet and look at the stains
 of 5 bubbles Irfandfw, 12 Mar 2017 | Read review
“Don't. Not at this location,”
 of 5 bubbles austin646, 16 Jan 2017 | Read review
“go elsewhere!”
 of 5 bubbles 531zekez, 12 Jan 2017 | Read review
“Try a different extended stay - maybe it was just this location, but staff was awful”
 of 5 bubbles bbworldtraveler2016, 21 Sep 2016 | Read review
“Stay as far away from the pool as you can”
 of 5 bubbles JoeSchlambe, 25 Jul 2016 | Read review
5 of 5