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The Westin Austin at The Domain

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#30 of 200 Hotels in Austin
Certificate of Excellence
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904 Reviews from our TripAdvisor Community

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Showing 880: English reviews
Houston, TX
Reviewed 30 April 2013

We let the Westin know it was our wedding night and they were really wonderful. Service was excellent, checkin was fast, and check out was quick too. We got a really great upgrade and enjoyed a lovely night here. I would definitely recommend this hotel to friends! It's easy to walk to shops in the Domain and they also have...

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Helpful?
Thank tmchica
HOUSTON
Reviewed 30 April 2013

Have stayed here several times and have always been treated like a princess! Staff is professional, personable, and extremely helpful. Beautiful hotel & rooms and they even have an electric cart that will run you over to restaurants/shops in the Domain. A+

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Thank txjudge
Geneva, Illinois
Reviewed 30 April 2013

I stay in a hotel over 100 nights a year, and this was by far the best experience that I have had. From the second I arrived, until my last moments at the hotel, the staff was so warm, welcoming and helpful. They went above and beyond in every regard. The hotel was extremely clean and well decorated, and the...

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Thank Zack B
Annapolis, MD
Reviewed 25 April 2013

The hotel itself is nice. Great beds, nice size room, reasonable price. Being that I was here for a conference, I was REALLY disappointed with the internet speed. I am not even able to hook into my VPN because the connection is so slow. The fitness center is not adequate for a hotel this size. I was in at 6AM...

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Helpful?
Thank mrscherry2000
David G, General Manager at The Westin Austin at The Domain, responded to this review

Dear mrscherry2000, Thank you for your review and your candor. I have recently engaged two projects to address the issues you mention. We strive to provide the service. products and technology required by our guests and are continually working to improve at all of them. I hope you return and experience all The Domain has to offer and our close...

Uvalde, Texas
Reviewed 24 April 2013

I had to stay in Austin for a conference and I was lucky it was held at the Westin Austin at the Domain. All of the staff, from the consierge to management, were friendly and helpful. The hotel was clean and beautiful. The location was great. There was a golf cart available to take you to the shopping areas and...

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Helpful?
Thank Sharon S
David G, General Manager at The Westin Austin at The Domain, responded to this review

SharonS, I'm glad you had such a wonderul experience at The Westin as well as within the Domain. We look forward to being your host again, sooner rather than later. Dave

Austin, Texas
Reviewed 24 April 2013

This was by far the best business trip. The Westin hotel and staff were great and very helpful. I had a wonderful meal at the restaurant and some time for some much needed shopping. I'm already planning a girls weekend for this same hotel. My girlfriends are excited!

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Helpful?
Thank Jackie M
David G, General Manager at The Westin Austin at The Domain, responded to this review

Dear Jackie M, if we helped make this the "best business trip ever" then we are doing something right. Thank you for the review and we look forward to hosting you and the girlfriends soon. VR, Dave

Houston, Texas
Reviewed 24 April 2013

Ok, I am going to start this off with....If you are looking for the "funky, keep it weird Austin", this hotel and area (the Domain) are not for you. Unfortunately, a lot of trees were cleared to create this upscale shopping/living experience. Inspite of that, the Westin was absolutely beautiful. I was there for 5 days and 4 nights attending...

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Helpful?
Thank tavemartin
David G, General Manager at The Westin Austin at The Domain, responded to this review

Dear tavemartin, Thank you for your review and endorsement. I'm excited that we could help make your conference experience so positive. Our Convention Services and Banquet delivery team take great pride in their attention to detail and servcie. It's rewarding when we hear how impactful that is on our guests. BTW, we can get "funky and weird" if needed. We...

Houston, Texas
Reviewed 23 April 2013

This hotel has very poor customer service! The check in employees are rude and unprofessional. When we made our reservations, the hotel person who took the call made a duplicate reservation for me. The inexperienced clerk at check in was immediately confused and instead of asking for help she completely deleted my reservations. 3 hours later, she is still trying...

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1Thank Mary M
David G, General Manager at The Westin Austin at The Domain, responded to this review

Mary M. First I would llike to apologize for the poor service you describe. We pride ourselves on delivering flawless service and what you describe doesn't meet that expectation. I'm sorry. I would love the opportunity to hear more of the details surrounding your experience in an effort to improve. Please reach out to me at your convenience to discuss...

Beaumont, Texas
Reviewed 19 April 2013

Hotel was perfect location of the Austin 10/20 race. We were within walking distance of the race and some great restaurants. From the check-in to check-out, our experience was excellent. Customer service exceptional!! We will be back next year!!!

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Helpful?
Thank DBurris
David G, General Manager at The Westin Austin at The Domain, responded to this review

DBurris, I'm glad you chose to stay with us during the 10/20. What a great event with terrific attendees. We're glad to be in a community that hosts such a unique and worthwhile event. Thank you for the detailed review. Dave

San Antonio, Texas
Reviewed 12 April 2013

Wonderful hotel and staff! They greet you at the door and walk you to the check in desk. They even walk you to the elevators! Always smiling and helpful. This is the best Westin staff I have encountered in a long time. By the way, if you go to the restaurant and are not a Vegan, you must get the...

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Helpful?
Thank Juantwo
David G, General Manager at The Westin Austin at The Domain, responded to this review

We're pleased you enjoyed your stay. I agree the Kobe kicks!

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Free Parking
Official Description (provided by the hotel)
The Westin Austin at The Domain is located in the heart of The Domain, one of the premier locations in North Austin, featuring upscale shopping, dining, and entertainment. Downtown Austin is also just 15 minutes away, where travelers love the excitement of 6th Street where you can explore the best live music, great restaurants, and sophisticated shopping. This hotel also boasts a wide range of amenities inlcuding Spa Réveil, a resort-style Outdoor Pool, and a state-of-the-art fitness center. Guest rooms are highlighted by luxury bedding, large LCD TVs, and select rooms with stunning Austin views. The Westin at the Domain offers a premier location with luxurious amenities making it one of the best Austin, TX hotels. ... more   less 

Additional Information about The Westin Austin at The Domain

Address: 11301 Domain Dr, Austin, TX 78758-7796
Region: United States > Texas > Austin > Northwest Austin
Price Range: $225 - $517 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Austin at The Domain 4*
Number of rooms: 341
Reservation Options:
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Also Known As:
The Westin Austin At The Domain Hotel Austin
The Westin Austin At The Domain Texas
Hotel Style:
#10 Family Hotel in Austin
#15 Luxury Hotel in Austin
#18 Romantic Hotel in Austin
#19 Business Hotel in Austin
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Questions & Answers

Questions? Get answers from The Westin Austin at The Domain staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“When property first opened years ago, I got a top floor, front, center room. Superb!”
 of 5 bubbles jammalot, 4 Dec 2016 | Read review
“High floor.”
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“Face 5th Avenue, not 6th.”
 of 5 bubbles Megalega, 10 Nov 2016 | Read review
“High floors away from the elevators”
 of 5 bubbles S4181EMtomp, 23 Aug 2016 | Read review
“West side rooms are going to get a lot of sun. Mine was on the east, with nice views of Austin.”
 of 5 bubbles Oregon-ByDesign, 29 Jul 2016 | Read review
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