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The Westin Austin at The Domain

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#32 of 200 Hotels in Austin
Certificate of Excellence
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The Westin Austin at The Domain
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902 Reviews from our TripAdvisor Community

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Showing 878: English reviews
Virginia Beach, Virginia
Reviewed yesterday NEW

While the Westin Heavenly bed is still terrific and the Domain location is superb and the fact that NO PETS are allowed is preferred; I was not happy with my room. I asked for a high floor and got the fifth? The upholstered furniture was worn; the carpet was stained and the draperies had a foul odor upon entry. I...

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Helpful?
Thank jammalot
Singapore, Singapore
Reviewed 2 days ago NEWvia mobile

Just checked in for the 3rd time this year to stay 6 days. Being a rainy Saturday afternoon, the doorman was extremely busy, yet very helpful and attentive. Amy Ma at the front desk booked me in and had all details on hand - which made the process very efficient and effortless. She went out of her way to personally...

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Thank AndreasW1969
Miami Beach, Florida
Reviewed 3 days ago NEWvia mobile

Expected more and got less. The smell of the detergent on the bedding was so strong it irritated my skin and I couldn't sleep. Not sure what that BIG stain on the carpet was but seems like I got the exception when it comes to rooms at the Westin. It was just a quick overnighter....hope next stay is better

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Helpful?
Thank Mike T
WestinDomain, Manager at The Westin Austin at The Domain, responded to this review

Mike, I want to extend apologies for not executing a great experience during you trip this week. We have just reviewed your feedback with the housekeeping and laundry teams and will be looking to fix these items. We look forward to the opportunity to host again so we can show you our true hospitality. Travel Well and thank you for...

Tampa, Florida
Reviewed 3 days ago NEW

The level of customer service is outstanding! I highly recommend this hotel. The rooms are nice, the beds are comfortable and the food was good. The sales manager sent up an amenity my first night which I thought was a very nice touch.

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Helpful?
Thank ryan h
WestinDomain, Manager at The Westin Austin at The Domain, responded to this review

Ryan, Thank you for choosing to stay at our hotel and for posting your feedback. The team will certainly appreciate you comments on the level of customer service they provide. We will continue to work hard so we are ready for your return. Be well.

Killeen
Reviewed 1 week ago

Location of the hotel is great. Family enjoyed the stay room was more than spacious and affordable. The front desk ladies ( Chantel, Virginia, and Mehek) professional, and always smiling there hospitality attitude was great. The in house restaurant is price fairly good selection of food and the full bar/ half coffee barista is a nice touch to the hotel...

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Helpful?
Thank Sean M
Alexa L, Sales Coordinator at The Westin Austin at The Domain, responded to this review

Thank you so much for your feedback and for mentioning our staff who impacted your family's stay. We look forward to having you stay with us in the future!

The Woodlands, Texas
Reviewed 1 week ago

As Lifetime Platinum, we have come to expect a great deal from SPG. Westin at the Domain did not let us down. This pleasant Westin is a business/shopping mall stand alone hotel with no major frills, no Executive lounge BUT the staff, the service, the restaurant is excellent in every way. Very good buffet breakfast with live entertainment on Sunday...

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Helpful?
Thank Bookshelfish
WestinDomain, Manager at The Westin Austin at The Domain, responded to this review

Bookshelfish, Thank you for being Lifetime SPG members with Starwood, your loyalty is something we strive to secure on every visit to our hotel. We are all pleased you enjoyed your visit to Austin and I cannot be more proud of the team after reading your kind words. They certainly work hard to make each and every guest feel at...

Seattle, Washington
Reviewed 2 weeks ago

Stayed here for a 3 night business trip. Great service from check in to restaurant/bar staff. Staff was super helpful. Room was clean, queit and bed was super comfortable. Great work out facility. Located in the Domain area - close to shops, restaurants. Shuttle service to shopping area is provided. Next time I'm in town for business, I'll be back!

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Helpful?
Thank jennyleberhard
WestinDomain, Manager at The Westin Austin at The Domain, responded to this review

Jenny, Thank you for a great review of the hotel and local area. We are in the heart of the shopping, dining and entertainment core of Austin. On your next trip you can expect even more restaurants to be open around the hotel as Domain Northside continues to expand. We look forward to welcoming you back when business routes you...

Chicago, Illinois
Reviewed 3 weeks ago

The hotel was nice, bustling with energy. The pool was cool but the view was fabulous. If you want it to be quiet while you are sleeping, be sure to ask to be on the "road" side of the building as the side near 6th Street is loud until 2:00 am every night.

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Helpful?
Thank Megalega
WestinDomain, Manager at The Westin Austin at The Domain, responded to this review

Thank you for sharing your review.

United States
Reviewed 4 weeks ago

The front desk staff was friendly and efficient and we found the rooms clean, comfortable and quiet. A couple of small items - no outlets by the bed side tables so I had to use an outlet halfway down the wall and use my suitcase as a side table...also the bathroom sink surrounds are a little small for hotels limiting...

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Helpful?
Thank Traveling_a_lot4fun
WestinDomain, Manager at The Westin Austin at The Domain, responded to this review

Lot 4 Fun, thank you for taking time to post your review. On behalf of all the associates at the hotel, thank you for your business and your kind words recognizing our hospitality. We will all continue to work hard so we can earn that fifth star from on your next review. Thank you and travel well.

Austin, Texas
Reviewed 4 weeks ago via mobile

The hotel is near plenty of bars, shops, and restaurants. All within walking distance. Simple, clean rooms, valet parking available. Macy's right across the street. The restroom mirror provides the perfect lighting for makeup application.

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Helpful?
Thank AIJ2015
WestinDomain, Manager at The Westin Austin at The Domain, responded to this review

AIJ thank you for taking time to post your review. We are located in the heart of the Domain entertainment neighborhood and just steps from top retail, dining and nightlife. We are all extremely pleased that you enjoyed your time at the hotel and in the vicinity. Travel well.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Free Parking
Official Description (provided by the hotel)
The Westin Austin at The Domain is located in the heart of The Domain, one of the premier locations in North Austin, featuring upscale shopping, dining, and entertainment. Downtown Austin is also just 15 minutes away, where travelers love the excitement of 6th Street where you can explore the best live music, great restaurants, and sophisticated shopping. This hotel also boasts a wide range of amenities inlcuding Spa Réveil, a resort-style Outdoor Pool, and a state-of-the-art fitness center. Guest rooms are highlighted by luxury bedding, large LCD TVs, and select rooms with stunning Austin views. The Westin at the Domain offers a premier location with luxurious amenities making it one of the best Austin, TX hotels. ... more   less 

Additional Information about The Westin Austin at The Domain

Address: 11301 Domain Dr, Austin, TX 78758-7796
Region: United States > Texas > Austin > Northwest Austin
Price Range: $220 - $517 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Austin at The Domain 4*
Number of rooms: 341
Reservation Options:
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Also Known As:
The Westin Austin At The Domain Hotel Austin
The Westin Austin At The Domain Texas
Hotel Style:
#10 Family Hotel in Austin
#15 Luxury Hotel in Austin
#18 Romantic Hotel in Austin
#19 Business Hotel in Austin
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Questions & Answers

Questions? Get answers from The Westin Austin at The Domain staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“When property first opened years ago, I got a top floor, front, center room. Superb!”
 of 5 bubbles jammalot, 4 Dec 2016 | Read review
“High floor.”
 of 5 bubbles Bookshelfish, 23 Nov 2016 | Read review
“Face 5th Avenue, not 6th.”
 of 5 bubbles Megalega, 10 Nov 2016 | Read review
“High floors away from the elevators”
 of 5 bubbles S4181EMtomp, 23 Aug 2016 | Read review
“West side rooms are going to get a lot of sun. Mine was on the east, with nice views of Austin.”
 of 5 bubbles Oregon-ByDesign, 29 Jul 2016 | Read review
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