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Hilton Garden Inn Austin North

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#35 of 199 Hotels in Austin
Certificate of Excellence
GreenLeadersBronze level
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499 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Austin North
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Showing 491: English reviews
Brighton, United States
1 review
Reviewed 27 June 2016

Terrible customer service and dishonest employees. Bought a dessert for a coworker to be delivered to her upon check in and she never received it. Blow dryer missing - brought me a new one that broke the next day.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Sheri U
Management response:

Good Afternoon, We really appreciate the feedback and I will surely share this information with the team. I am terribly sorry to hear about your recent stay. We take full responsibility for any inconvenience and I would like to speak to you further in detail about your issues. Please feel free to contact the property at anytime. Sincerely, Christian Ferguson... More 

Level Contributor
4 reviews
Reviewed 26 June 2016 via mobile

We had a lovely stay! Our room was comfortable and clean. The walking trail behind the hotel was beautiful and the staff was most helpful. We had an enjoyable time in the pool and hot tub which included pool toys! My sister is in a wheel chair and was able to access all services! Thanks for a relaxing weekend. We'll... More 

Helpful?
Thank Rebecca S
Management response:

Good Afternoon, We really appreciate the feedback and I will surely share this information with the team. Thank you for choosing the Hilton Garden Inn North Austin and we hope to see you again soon! Sincerely, Christian Ferguson -Operations Manager More 

Patterson, California
2 reviews
Reviewed 25 June 2016 via mobile

Check In: girl was new, we had two rooms and she put us at opposite ends of the hallway. When we asked for it to be corrected, she said she was new and did not know layout of hotel. Took 10 minutes to fix it, even then we were 4 doors away from family. Went swimming with grandchildren and daughter... More 

Helpful?
Thank Cheryl H
San Antonio, Texas
Level Contributor
3 reviews
Reviewed 24 June 2016

The hotel has a wonderful staff that went out of there way to help you out. I've stayed at a lot of Hilton Garden Inns and this one is definitely one of the better ones. The breakfast was delicious. Everything tastes great and the breakfast selection was very big. I would highly recommend this hotel.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Eduardo V
Management response:

Good Afternoon, We really appreciate the feedback and I will surely share this information with the team. Thank you for choosing the Hilton Garden Inn North Austin and we hope to see you again soon! Sincerely, Christian Ferguson -Operations Manager More 

Rowlett, Texas
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 23 June 2016

The staff at HGI Austin North is the best hotel staff, hands down. The property is clean and kept up and has all the amenities you can need for a business trip. The grill has a good variety for breakfast and dinner, and the food is fresh and tasty. Every staff member from housekeeping to the management team are friendly... More 

Helpful?
Thank jagm65
Lexington, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 June 2016

This hotel is beautiful inside and out. Nice walking trail directly behind the hotel makes for great evening walks and pet owners! The free breakfast was very good but did not have the option of some type of meat. My kids loved the pool, but the hot tub was not hot. It was more of a whirlpool.

Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Alex S
Richardson, Texas, United States
Level Contributor
3 reviews
3 hotel reviews
Reviewed 22 June 2016

I loved everything about this hotel. The lobby and restaurant is bright and cheerful and quite spacious. Our room was nice and the bed slept great. The staff was very friendly and helpful. The breakfast was also good. We ate dinner in the garden grill the night we arrived. Hilton Garden Inn has the best cheese-burger in the USA and... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Ray S
Princeton Junction, New Jersey
1 review
Reviewed 20 June 2016

Whenever I entered the lobby, I was greeted with warm Texas smiles and a sincere, "How can I help you? The lobby itself is inviting with great light a variety of seating spaces. I enjoyed watching the sunset from the walking path around the pond in the evening.

Helpful?
Thank sherrysiegelmd
Houston, Texas
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 20 June 2016 via mobile

The Hilton Garden Inn on sustains northside right off I-35 was comfortable and clean. The air conditioner ran weird all night. The room was comfortable, roomy but did not have an outlet to charge phones. The rate was very good but breakfast was costly.

Helpful?
Thank Eliza56003
Dallas, Texas
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 June 2016

We arrived late and Tori made us feel welcome. Tori was very friendly and helped out with finding a local restaurant for us to eat at. Had great breakfast made by Chef Chi and fantastic service from Kim. Great experience, I would definitely recommend this hotel. I travel a lot, friendliness and great service is certainly appreciated. I will definitely... More 

Helpful?
1 Thank James S
Chris H, Manager at Hilton Garden Inn Austin North, responded to this review

Thank you for your wonderful review regarding your recent stay at the beautiful Hilton Garden Inn Austin North! We were so happy to hear you enjoyed our accommodations and each and everyone of our team members were able to make your stay more enjoyable. We strive in offering a home away from home experience and I am happy to hear... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
The Hilton Garden Inn Austin North hotel is located 8 miles north of downtown Austin, offering close proximity to the Texas State Capitol, downtown entertainment district, and University of Texas. Guest rooms offer a refrigerator, microwave, adjustable Garden Sleep System beds, complimentary Wi-Fi, and 32" TV. We also feature an outdoor swimming pool, fitness room, and on-site dining and full service bar at The Garden Grille. Our renovated meeting rooms can accommodate up to 100 people and is the ideal choice for your next event. ... more   less 

Additional Information about Hilton Garden Inn Austin North

Address: 12400 North IH-35 Building C, Austin, TX 78753
Region: United States > Texas > Austin
Price Range: $122 - $268 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Austin North 3*
Number of rooms: 1
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Priceline, Hotels.com, Travelocity, Booking.com, Odigeo, Expedia and Orbitz so you can book your Hilton Garden Inn Austin North reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Austin North Hotel Austin
Hilton Garden Inn Austin North Texas
Hotel Style:
#6 Best Value Hotel in Austin
#11 Family Hotel in Austin
#14 Business Hotel in Austin
#14 Romantic Hotel in Austin
#17 Green Hotel in Austin
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Questions & Answers

Questions? Get answers from Hilton Garden Inn Austin North staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room that doesn't face the interstate. The noise from the interstate at night is awful”
 of 5 bubbles AnitaS262, 30 Aug 2016 | Read review
“Best rooms on the back side overlooking a small lake that provides a nice walking path of approximately one mile.”
 of 5 bubbles LMM1945, 30 Jul 2016 | Read review
“Even numbered rooms look out on a park. Odd numbered rooms look out on the I-35”
 of 5 bubbles 523MichaelT523, 29 Jul 2016 | Read review
“nice and quiet....choose the view of the walking trail...very serene.”
 of 5 bubbles H6508XBlisab, 6 Jul 2016 | Read review
“The back side of the hotel faces a nice pond with a walking trail. Nice and quiet along the back side.”
 of 5 bubbles jagm65, 23 Jun 2016 | Read review
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