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Hilton Garden Inn Austin Downtown/Convention Center

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#52 of 200 Hotels in Austin
GreenLeadersGold level
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Hilton Garden Inn Austin Downtown\/Convention Center
Hilton Garden Inn Austin Downtown/Convention Center
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1,097 Reviews from our TripAdvisor Community

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Showing 1,074: English reviews
Tampa, United States
1 review
Reviewed 4 days ago NEW

Hotel is in a good location, right by 6th street. They don't care about you once you check out though. I had questions about two charges made to my room. I attempted to contact them several times and even left messages for the "accounting" department and never heard back. Not even worth trying to get my $50 back on those... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank danielrY304NW
Houston, Texas
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 days ago NEW via mobile

Met friends here for a few days during the holiday weekend. Hotel was clean, comfortable, and centrally located on 5th St. Nice view from the 18th floor bar. Ramp parking was a bit pricey though. I'd stay here again.

Helpful?
Thank Oildog77
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Oildog77, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. We look forward to seeing you again soon…safe travels! Best Regards, Rob Kennehan, General Manager More 

Frisco, United States
1 review
Reviewed 6 days ago NEW

This hotel is in a perfect location, with easy access to the restaurants on 6th Street. It is also really close to downtown, the state capitol, and the University of Texas. Plus, the breakfast there is fantastic! I sometimes stay at other brand hotels when circumstances require it, and some have free breakfast that is pretty decent. But I prefer... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank leallenf
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear leallenf, Thank you for taking a moment to share your experience. I am glad to hear that you enjoyed your stay and that our team was helpful! The beautiful view on our eighteenth floor is truly something to start the day with. Thanks again for your kind words and we can't wait to see you the next time you... More 

Austin, United States
1 review
Reviewed 1 week ago

We loved this hotel. It is centrally located and easy to get to. The hotel staff as well as the amenities were excellent. We will be staying at this location from now on. We have stayed in various locations throughout Austin and this hotel has been the best experience so far.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank noelo844
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear noelo844, Thank you for taking a moment to share your experience. I am glad to hear that you enjoyed your stay and that our team was helpful! I will be sure to share your comments with them. I am so proud with the level of service our staff provides on a daily basis. Thanks again for your kind words... More 

Houston, Texas
1 review
Reviewed 2 weeks ago

Recently stayed at the Hilton Garden in downtown Austin while attending a trade show. It was a great, spacious and clean room at a great price. Jenna was most helpful at check in and check out. She and the staff were very professional. I highly recommend!

Helpful?
Thank tomrubyarts
Houston Area, United States
1 review
Reviewed 2 weeks ago

Literally next to 6th street. Quiet. Clean. Great service; from front desk to Valet, service was quick and friendly. If you want to be close to 6th street and downtown activities without the noise, this is a great place to stay. Stayed here for the Texas Women's Conference and walked to and fro the Austin Convention Center. Lots of good... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank otaresirilorrainei
Washington, DC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago

I stayed here for a conference and it is a really nice, newly renovated hotel. The rooms are clean and the staff is helpful. The restaurant has tasty food (breakfast and dinner) and the staff is gracious and accommodating. Can't ask for much more than that!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank HoneyMoonNCR
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear HoneyMoonNCR, Thank you for choosing to stay at our hotel. I am glad to hear that you enjoyed your stay and that our team was helpful! Our staff here really does an excellent job every day. I hope you will return should your travels bring you back this way! Best Regards, Rob Kennehan More 

Alvarado, Texas
1 review
Reviewed 2 weeks ago

Very clean, convenient location to downtown and professional friendly staff.. customer service was outstanding and absolutely second to no one.. from the time you walk in till you are ready to leave they are always available for you

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank garylU783TN
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear garylU783TN, Thank you for choosing to stay at our hotel. I am glad to hear that you enjoyed your stay and that our team was helpful! They are truly a joy to work with. I will be sure to share your comments with them. I hope you will return should your travels bring you back this way. Best Regards,... More 

San Antonio, Texas
Level Contributor
67 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 weeks ago

Just enjoyed a brief but delightful stay at this Hilton Garden Inn! The room was exceptionally clean and offered more amenities than expected - coffee maker, microwave and upscale toiletries. Most impressive - the gracious, friendly and exceptional staff! Every one I encountered greeted me directly and offered tailored attention comparable to a high-end hotel. The attentive security procedures offered... More 

Helpful?
Thank Clare C
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Clare C, Thank you for choosing to stay at our hotel. I am glad to hear that you enjoyed your stay and that our team was helpful! I am very proud of the level of service our staff gives each guest. I will be sure to share your comments with them. I hope you will return should your travels... More 

Toronto, Canada
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 weeks ago

There is nothing too good or too bad I can say about this hotel. Was in Austin for a conference and mostly used the hotel as a place to sleep. In that sense it worked out just fine for me - no complaints at all. Location is not quite central but I love to walk and it normally took me... More 

Helpful?
Thank querschlag
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear querschlag, Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your satisfaction. I hope you will return should your travels bring you back this way! Best Regards, Rob Kennehan More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Ideally located in the heart of downtown Austin, offering first-class hospitality in the "Live Music Capitol of the World." We are steps from the business district, the legendary 6th Street and the Warehouse District. ... more   less 

Additional Information about Hilton Garden Inn Austin Downtown/Convention Center

Address: 500 N Interstate 35, Austin, TX 78701
Region: United States > Texas > Austin
Price Range: $158 - $380 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Garden Inn Austin Downtown/Convention Center 3.5*
Number of rooms: 254
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Hotels.com, Booking.com, Priceline, Cancelon, Cheap Tickets, Orbitz, Travelocity and Odigeo so you can book your Hilton Garden Inn Austin Downtown/Convention Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Austin Downtown Hotel Austin
Austin Hilton Garden Inn
Hilton Austin
Hilton Garden Inn Austin Downtown/Convention Center Texas
Hotel Style:
#5 Green Hotel in Austin
#66 Business Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Austin Downtown/Convention Center staff and other travellers.
2 questions
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Chicago, Illinois

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Questions? Get answers from Hilton Garden Inn Austin Downtown/Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take note of location on floor - avoid the side facing I-35 - as construction next door goes on during the night.”
 of 5 bubbles clarec468, 15 Nov 2016 | Read review
“17th floor facing East on the 5th street side was still ridiculously loud. There's no escape.”
  • Monster with a million teeth in low light. Just ugly by day.
  • Lovely view
 of 5 bubbles nano5th, 2 Nov 2016 | Read review
“Get a Higher Floor”
 of 5 bubbles 103jesusc, 13 Oct 2016 | Read review
“Try to get a room between the 5th and 15rh floors as they are quieter”
 of 5 bubbles JonE295, 12 Oct 2016 | Read review
“best views, must recommend breakfast on the 18th floor”
 of 5 bubbles moshea1856, 28 Sep 2016 | Read review
5 of 5
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