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Courtyard Austin-University Area

170 reviews
#131 of 204 Hotels in Austin
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Traveller (45)
Room & Suite (29)
Pool & Beach (2)
Overview
  • Excellent22%
  • Very good23%
  • Average29%
  • Poor11%
  • Terrible15%
Travellers talk about
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Suites
3.0 Star Hotel
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Rooms
6 Mar.7 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (170)Write a Review
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All reviewsaway from the roadgreat view of downtownhand towelsmarriott pointsthe hotel parking lotfrontage roadsmall fridgerooms are comfortableroom numberaustin tripthe hotel stafflight sleeperpleasant stayfront desk staffgreat customer serviceeasy accessexcellent stay
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101 - 105 of 165 reviews
Reviewed 23 May 2016

Beware - only one elevator works and they won't tell you that in advance, so each time you want to go to your room, you can wait about 20 minutes (because they were full) for a ride to your room. Many parties in rooms, AC...More

Thank Nwamre
Response from Werner M, General Manager at Courtyard Austin-University AreaResponded 25 May 2016

Dear Nwamre, Thank you for your feedback. We have made the necessary repairs to the elevator and it is now back up and running. We should have done more to communicate that than just the signs on each floor. We will address the verbiage of...More

Reviewed 22 May 2016

I'm a Marriott Platinum Elite Member and usually stay at Marriott brand hotels during my business trips. This location was terrible. I understand there was construction going on, but don't rent out any rooms if they are dirty and not presentable. I stayed in room...More

Thank wilcfeng
Response from Nancy H, General Manager at Courtyard Austin-University AreaResponded 24 June 2016

Thank you for your feedback. It is our goal to exceed all of our guests' expectations. We will share your experience with our team. We hope you will give us another try.

Reviewed 19 May 2016

I am a Platinum Marriott member (75 nights per year) and would never stay at this property again. It does not deserve to be called a Marriott. Only one person was working the desk despite a very long line to check in. One elevator was...More

Thank Augie1966
Response from Werner M, General Manager at Courtyard Austin-University AreaResponded 25 May 2016

Dear Augie1966, Thank you for your feedback. I can relate to your disappointment and agree that the items you experienced are completely unacceptable. We will address this and ensure that this does not continue to be a problem. Kind Regards

Reviewed 15 May 2016 via mobile

I spent 3 nights at this hotel during a business trip to Austin. The actual room was very nice and comfortable but there many little inconveniences and frustrations that made the stay less enjoyable. Only one elevator was working so wait time for the elevator...More

Thank Holli V
Response from Werner M, General Manager at Courtyard Austin-University AreaResponded 19 May 2016

Dear Holli V, Thank you for staying with us and for the feedback you provided. I am sorry to hear that you had a frustrating stay with us and that you experienced us during a time where we were doing some much needed improvements to...More

Reviewed 13 May 2016 via mobile

Elevator broken and the one that was working didn't give confidence that you would get where you wanted Hallway carpeting threadbare Lobby area spotless and pristine which fools you about the rest of the hotel Staff excellent and friendlyMore

Thank C H L
Response from Werner M, General Manager at Courtyard Austin-University AreaResponded 19 May 2016

Dear C H L, Thank you for your response and feedback. Please accept out apologies for the elevator difficulties. We are currently working very hard to get this situated and back into working condition. We appreciate the you acknowledged our staff. We pride our selves...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Restaurant
Bar/Lounge
Hotel Amenities
Free Parking
Business Centre with Internet Access
Meeting Rooms
Laundry Service
Multilingual Staff
Dry Cleaning
Banquet Room
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Details
Price range
USD 117 - USD 228 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
USD 117 - USD 228 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
Add Photo Photos
Traveller (45)
Room & Suite (29)
Pool & Beach (2)
Dining (1)
Family and Play Areas (1)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
396george1967
7 February 2018|
Answer
Response from James P | Property representative |
Key cards are used to enter property after hours, but not necessary for elevator transportation once inside.
0
Votes
Room Tips
"Stay somewhere else"
Read review
"No specific tip. The rooms are all nonsmoking."
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"Bed are nice and soft, AC blows nice, Quite rooms and friendly staff."
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"do not face the highway"
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