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Courtyard Austin Northwest/Arboretum

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#86 of 197 Hotels in Austin
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Courtyard Austin Northwest\/Arboretum
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256 Reviews from our TripAdvisor Community

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There are newer reviews for Courtyard Austin Northwest/Arboretum
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Showing 248: English reviews
Murrells Inlet, SC
Reviewed 6 January 2015

Stayed in Austin while visiting my son at Ft. Hood. We had a very nice stay, except for two things. The Pros: Clean, comfy, quiet rooms. Staff is friendly and efficient. Good location as it has easy access to the highway to get anywhere. The Cons: The elevator can be slow at times. The restaurant falls short. Hours are limited...

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Helpful?
Thank TrishaMarie
Aaron K, General Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Thank you for your recent feedback and your decision to stay with us! I am glad that you had an overall good experience, but frustrated to hear about your issues with the coffee service. As a principle, we normally have our coffee available 24 hours a day even if the Restaurant is not open so I will be revisiting this...

Boston, Massachusetts
Reviewed 5 January 2015

Austin is beautiful and so much to see yes, but this is about the hotel. Very nice staff. Refreshing environment, fairly renovated lobby. Good view. Two issues: 1. They've updated everything pretty nicely expect for the elevator, lol, I feel like this elevator was commissioned during the Reagan era. I mean these guys spend millions upon millions for licenses, real...

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Helpful?
Thank Shaun G
Natalee U, Assistant General Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Shaun G, Thank you for choosing to stay at the Courtyard Austin NW/Arboretum! Thank you also for your feedback, as it ultimately allows us to better our property for our guests. I will make sure that the issues you experienced with our elevator are looked into, I am so sorry for the inconvenience.

Burleson, Texas
Reviewed 4 November 2014

We stayed there Halloween,,, If ya can make Austin 6th street on Halloween evening,,,, DO IT. It's a FREAK SHOW out of this world experience. There were kids down there in strollers,,,,,, No way I would do that. But to each their own. The hotel was nice. They were busy. Staff was well trained and on top of things. We...

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Helpful?
Thank TexRng
Aaron K, General Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Thank you for your kind words and choosing our hotel for your Halloween people watching experience. We hope that our staff has the option of welcoming you back again soon to the Austin-area!

Calgary, Canada
Reviewed 17 October 2014

We stayed here for ACL Fest - it's a 20-30 minute drive to downtown depending on traffic. And traffic in Austin can be horrendously slow! The room was a little dated. The AC unit hummed the whole time. When the wind was blowing the windows whistled. The sink area is tiny, with no shelf underneath. TV is new looking, but...

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Helpful?
Thank jabulani26
Aaron K, General Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Thank you for your feedback and for choosing us for your ACL lodging needs. Please accept my sincere apologies that the stay did not meet your expectations. We strive to provide exceptional service and amenities, but unfortunately we fell short on this stay. I will certainly pass on this information to our Bistro leader as well as our corporate office...

Amsterdam, The Netherlands
Reviewed 12 October 2014

This hotel is in urgent need of refurbishment. Rooms and facilities are very outdated. It is still 'brown and orange'. Bathroom tap leaks and comes of the wall. Floor is full of stains that weren't properly removed. The activities of those in the bedroom above can be closely followed. Online they say there rooms are 'King'. However the beds are...

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Helpful?
1Thank Robin C
Aaron K, General Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Robin, Thank you for your valuable feedback. I am very disheartened to hear that your experience fell so short of your expectations. Traveling should be an enjoyable experience with minimal stress and we unfortunately were not able to meet this for you. Would you be willing to contact me directly at the hotel? I would like to speak with you...

Washington DC, District of Columbia
Reviewed 1 October 2014 via mobile

We had a wedding.block here for our family and friends and it was a great deal. We were a bit concerned b/c our reception was downtown. However, the front desk and sales staff were so wonderful we quickly forgot about the inconvenience and had a wonderful time here. Meagan, Kyle, and Adrienne were top notch!

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Helpful?
Thank Laura S
Aaron K, General Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Laura, Thank you for your kind words and your choosing to stay with us while in Austin! I will definitely relay your feedback back to our staff and we look forward to seeing you again soon!

Charlotte, North Carolina
Reviewed 27 September 2014

Bed was great. Decor needs updating. Bathroom vanity was small. Hair dryer iron in room. Nothing special but the staff. Very friendly and accomodating. Would stay again. But no frills. Breakfast available but not included

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Helpful?
Thank Alice512
Aaron K, General Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Alice, Thank you for your feedback! We greatly appreciate your business and for giving us information on how we can do better for the future. We hope to welcome you back again soon!

A TripAdvisor Member
Level Contributor
4 reviews
3 helpful votes
Reviewed 22 September 2014 via mobile

This hotel was really not good in any way at all. I was given a king bed room for 3 people and told there were no other rooms available (even though we booked a double). The next night we were able to move into a double which was stinky, mildewy, wet wet wet, and very loud. Also, the beautiful pool...

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Thank A TripAdvisor Member
Aaron K, General Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Thank you for your valuable feedback regarding our hotel and choosing to say with us in Austin. I would like to sincerely apologize for the frustrations that you experienced during your stay with us. Traveling can be a hectic experience and certainly the last thing that you want to worry about is how good the hotel will be when all...

Lubbock, Texas
Reviewed 21 September 2014

I stayed at the Courtyard with my husband, we travel often but this Courtyard had the best service to date. The young lady at the front desk, Amina was very accommodating, warm, friendly and professional. The other guests I spoke to were also smitten by her charm and compassion. She was certainly a memorable one. The room was lovely and...

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Helpful?
1Thank Lacy W
Aaron K, General Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Lacy, Thank you for taking the time to review your stay with us and for again choosing us while in the Austin-area. Our staff prides themselves on the service that we deliver and we are privileged to have wonderful associates, like Amina, as a part of our team. I will certainly pass on your kind words to her and give...

Margate, Florida
Reviewed 8 September 2014

I travel extensively for my business, recently I was In Austin for business, this hotel is conveniently located in the center of the business district of the Austin, the hotel staff are very friendly and helpful, easy access to computers and printers for those traveling on business. Internet access is convenient and fast with no slowness or timeouts, the onsite...

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Helpful?
Thank matrix1997
Aaron K, General Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Thank you for your great feedback and your decision to stay with us while you were in the Austin-area. Our entire staff prides themselves on the service that they provide and we will definitely share your kind words to everyone on the team, especially Natalee. We look forward to welcoming you again in the future!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
NEWLY-RENOVATED! Just 15 minutes from downtown Austin, the renovated Courtyard Austin Northwest hotel is located in the heart of the Arboretum area at the corner of Mopac and Highway 183. Our brand-new hotel rooms with modern décor, flat-screen TVs, microwaves/mini-fridges and free WiFi are enjoyed by business travelers and families alike. Our high-tech lobby offers greater flexibility with media pod work spaces, free WiFi, media library and access to news and weather via our touch-screen GoBoard(R). The Bistro features Starbucks coffee and provides guests with healthy food & beverage options in the morning and evening dinner service with cocktails. Stay active with our indoor pool and gym or relax on our outdoor patio. A short drive to The Domain, guests of our Austin Arboretum hotel can visit top retailers and high-tech companies such as IBM, Dell and Oracle. With rates typically lower than downtown options and our convenient location to top Austin sites, Courtyard Austin Northwest hotel is the ideal choice for your next trip to Austin. ... more   less 

Additional Information about Courtyard Austin Northwest/Arboretum

Address: 9409 Stonelake Blvd, Austin, TX 78759-6514
Region: United States > Texas > Austin > Northwest Austin
Price Range: $169 - $380 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Austin Northwest/Arboretum 3*
Number of rooms: 102
Reservation Options:
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Also Known As:
Courtyard By Marriott Austin Northwest/Arboretum Hotel Austin
Austin Marriott
Austin Courtyard
Courtyard Austin Northwest/Arboretum Texas
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Austin Northwest/Arboretum staff and other travellers.
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Questions? Get answers from Courtyard Austin Northwest/Arboretum staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Demand a microwave in your room.”
 of 5 bubbles , 27 Jan 2017 | Read review
“4th floor is top”
 of 5 bubbles lucycan, 11 Jan 2017 | Read review
“We stayed on the third floor. The desk clerk told me that there was no one above us but birds.”
 of 5 bubbles barrythill50, 4 Jan 2017 | Read review
“Ask for a quieter room away from Hwy 183. Highway traffic is quite loud.”
 of 5 bubbles Italianyogi65, 25 Oct 2016 | Read review
“Find another hotel if you are looking for value”
 of 5 bubbles Retire2020, 8 Sep 2016 | Read review
5 of 5