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Courtyard Austin Northwest/Arboretum

286 reviews
#94 of 203 Hotels in Austin
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Traveller (23)
Room & Suite (24)
Dining (5)
Overview
  • Excellent41%
  • Very good36%
  • Average15%
  • Poor6%
  • Terrible2%
Travellers talk about
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Bar/Lounge
3.0 Star Hotel
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Offers from Courtyard Austin Northwest/Arboretum
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Rooms
30 Jan.31 Jan.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (286)Write a Review
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110
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8
Show reviews that mention
All reviewscourtyard by marriottfront deskstarbucks coffeewhole foodsroom was cleaneasy accessshopping and restaurantsweekend staynice propertypleasant staytop floorindoor poolupon checkarboretumlobbynatalyhighway
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1 - 5 of 278 reviews
Reviewed 3 weeks ago via mobile

My crew of 6 stayed here for one night during Christmas break just to get out of the house for a night. We ended up getting two rooms on the top floor and they were able to put the rooms pretty close to each other,...More

Thank Wholelottakids
Response from General M, General Manager at Courtyard Austin Northwest/ArboretumResponded 2 weeks ago

Thank you for your kind remarks regarding your recent stay. We are delighted to read that our team as well as our accommodations were able to meet and exceed your expectations. It was a pleasure to have you as our guest and look forward to...More

Reviewed 25 November 2017

I found myself having to extend a couple nights in Austin and decided to try Courtyard Austin NW/Arboretum.I must have had the fortune of staying in Austin when the weather changed from pleasant to cold in a matter of 48 hrs. The rooms do not...More

Thank JG_EDH
Reviewed 3 September 2017 via mobile

We evacuated Houston due to Hurricane Harvey and drove to Austin to reunite with good friends who were staying at this hotel. When we arrived at this hotel, we learned that they had taken in many Houston evacuees. I was quite emotional as were the...More

Thank EbbieSue
Response from General M, General Manager at Courtyard Austin Northwest/ArboretumResponded 5 September 2017

Sue, Thank you for staying with us and providing your feedback. We appreciate the great review. Positive feedback empowers us. Our staff takes great pride in what they do and I will share this great feedback with them. We are esteemed you had a pleasant...More

Reviewed 1 September 2017

We were just one of many families evacuated from the Houston area because of Hurricane Harvey. We were welcomed here with open arms, and staff members have all been kind, courteous, and incredibly helpful during a very difficult time. The manager has gone out of...More

Thank Michelle H
Response from General M, General Manager at Courtyard Austin Northwest/ArboretumResponded 5 September 2017

Michelle, Thank you for taking the time out of your schedule to review your most recent stay with us. I am thrilled you had such a wonderful time! Thank you for recognizing our great staff. I will be sure to let them know that their...More

Reviewed 30 August 2017

This property needs attention. The third floor was dank and smelled of mildew. There were other issues but this stands out. I always stay at Courtyards by Marriott, but this is the last time I use this one.More

Review collected in partnership with this hotel
Thank terpman2017
Response from Daniel C, General Manager at Courtyard Austin Northwest/ArboretumResponded 15 September 2017

Good Evening, Thank you for taking the time to share your feedback in regards to your stay with us, that is certainly not the impression we hope to give off and I am so sorry that is what you encountered. We hope we have the...More

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About
Amenities
Top amenities
Free Parking
Pool
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Restaurant
Hotel Amenities
Free Parking
Business Centre with Internet Access
Meeting Rooms
Laundry Service
Dry Cleaning
Multilingual Staff
Conference Facilities
Self-Serve Laundry
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Restaurant
Hot Tub
Details
Price range
USD 93 - USD 265 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
USD 93 - USD 265 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms
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Traveller (23)
Room & Suite (24)
Dining (5)
Pool & Beach (2)
Hotel & Grounds (31)
Bathroom (6)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Aracely V
5 April 2017|
AnswerShow all 3 answers
Response from Paula F | Reviewed this property |
Not close at all
0
Votes
Robert N
21 March 2015|
Answer
Response from Aaron K | Property representative |
Robert, We offer Starbucks coffee in the lobby 24 hours a day and our rooms have complimentary regular and decaf available for all guests to brew. Thank you!
0
Votes
Room Tips
"Don't use this hotel in cold weather months"
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"The room is very spacious."
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"Great location for shopping, restaurants!"
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"Higher floors have a nice view of the nature outdoors"
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