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Extended Stay America - Austin - Metro

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Traveller (7)
Room & Suite (11)
Dining (1)
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Overview
  • Excellent25%
  • Very good11%
  • Average25%
  • Poor8%
  • Terrible31%
8 Apr 2018
“38 day stay Austin Metro”
3 Mar 2018
“Why do the clocks never work?”
AMENITIES
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Suites
Fitness centre
Kitchenette
2 Star Hotel
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Rooms
3 Jun.4 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (36)
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11 - 15 of 36 reviews
Reviewed 18 July 2017

See my earlier comments. Your penny-pinching is showing. 1) Non-existent breakfast 2) Broken elevator 3) Worse WiFi 4) Worse television selection 5) Broken furniture 5) Insufficient cooking utensils 6) Your survey is irritating - had to repeat my previously given commentsMore

Review collected in partnership with Extended Stay
Thank lindanD9987IP
Response from 00esa, General Manager at Extended Stay America - Austin - MetroResponded 19 July 2017

Thank you for your stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We are so sorry to read you had several issues during your stay, and we are working to...More

Reviewed 12 July 2017

Was very unsatisfied with the cleanliness and rhe staffs willingness to make things right. Never apologized only made excuses. O felt like I was a burden when expressing my concerns to the manager he only tried to justify every thingMore

Review collected in partnership with Extended Stay
Thank MiMi A
Response from 00esa, General Manager at Extended Stay America - Austin - MetroResponded 13 July 2017

Mimi, I apologize for the disappointing stay you had with us. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. We can assure you that what you experienced is not acceptable...More

Reviewed 25 June 2017

Just feel like the cleanliness needs to step up. I won't stay here again for that reason. There should have been utensils in the rooms also. I've stayed at extended stays where there's kitchen supplies and this one had none. There's a lingering old smell...More

Review collected in partnership with Extended Stay
Thank Natasha D
Response from 00esa, General Manager at Extended Stay America - Austin - MetroResponded 26 June 2017

Thank you for your valuable feedback as it enables us to pinpoint areas for improvement and better enhance our services. I apologize for the unsatisfactory service you received from our front desk staff. Your comments have been shared with the particular team member as well...More

Reviewed 15 June 2017

Receptionist was terrible. She had an attitude the whole time we spoke to her. After walking in to our room we decided not to stay anymore... did not touch anything. I asked for a refund and they would not give it to me bc the...More

Review collected in partnership with Extended Stay
Thank 909johannac
Response from 00esa, General Manager at Extended Stay America - Austin - MetroResponded 17 June 2017

Johann, we are extremely concerned to read your comments and apologize that our associate was rude to you. This is not the impression that we like our guests to leave with and it is not acceptable. We will redouble our efforts to ensure this does...More

Reviewed 12 June 2017

We waited in the lobby for 30 minutes to check in while all front desk personnel were involved in an argument with another guest and their bill. When we finally walked into our non-smoking room it reeked of a nicotine smell. The room was dark...More

Thank rockchalk1982
Response from 00esa, General Manager at Extended Stay America - Austin - MetroResponded 15 June 2017

Thank you for being our guest and providing your feedback. Please accept our apologies for the "unkempt" condition of your suite and the stale smell you reported in your review. Your comments will be shared with our team so we can address these issues immediately....More

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About
Amenities
Top amenities
Free Parking
Pool
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Dry Cleaning
Business Centre with Internet Access
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Details
Price range
USD 75 - USD 145 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
USD 75 - USD 145 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveller (7)
Room & Suite (11)
Dining (1)
Pool & Beach (1)
Questions & Answers
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Room Tips
"Check photos on the hotel website to make sure you are booking a location with the large spacious suites."
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"dont stay here"
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"3rd floor was very quiet."
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"Ask at time of check in about room cleaning, was told they clean once a week!"
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