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Extended Stay America - Austin - Metro

ExtendedStayUSD 87*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
USD 96*
USD 87*
USD 96*
USD 87*
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Extended Stay America - Austin - Metro
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18 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Austin - Metro
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Showing 18: English reviews
Fort Worth, Texas
Reviewed 17 October 2016

My bed sheets were dirty, stained, and had hair all over them. When I pulled them all the way back to take them off there was a live roach and another type of bug in the bed. When I visited the front desk they said the manager was gone and there was nothing they could do. I wanted to leave...

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Helpful?
Thank Chris N
BEAUMONT
Reviewed 17 October 2016

This hotel needs to offer customer service training to their staff. I had to wait for someone to come to the front desk. When they arrived they said, "what you want?" I asked for more towels for my room because when they "cleaned" it they didn't replenish my towels. I was told I had to bring my dirty towels back...

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Helpful?
1Thank jph092281
Manager_11525, Manager at Extended Stay America - Austin - Metro, responded to this review

Thank you for completing a review for our property. I would like to apologize for the experience. It appears there are some areas where we can definitely improve, especially customer service. I will take your comments and use them to coach my staff so that you don't experience this type of treatment ever again when you visit our hotel. Thank...

Reviewed 11 October 2016 via mobile

I stayed at this hotel for three nights. I found the staff very professional and polite. The room was clean and comfortable. That was my first time ever staying at an Extended Stay, but I will book there again when I come back to Austin.

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Helpful?
Thank rbullock56
Manager_11525, Manager at Extended Stay America - Austin - Metro, responded to this review

It is so rewarding to see that you had an excellent stay at our hotel. reading your comments about the professionalism of our staff and your comfortable room accommodations are much appreciated. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

Houston, TX
Reviewed 17 July 2016

So for the price I paid I wasn't expecting much...The lobby and elevators are nice, even including offers of recipes and free items you may have forgotten. The AC had sprung a leak (probably a clogged drain), but they did offer me another room. The bathroom sink faucet also leaked when you ran water. The door looked like it had...

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Helpful?
Thank RogerTheChipGuy
Manager_11525, Manager at Extended Stay America - Austin - Metro, responded to this review

Thank you for taking the time to write a review of our hotel. I apologize for the issues you had with your room. I will be meeting with our maintenance staff to ensure these issues are properly addressed. Still, I am pleased to know that you enjoyed your clean room and our location during your visit. Thank you for choosing...

Longview, Texas
Reviewed 6 July 2016

this place was just a little north of the downtown area about a 10-15 min drive. it was clean, quite, comfortable, and cheap at 64 a night when we booked. it does not have maid service, but we stayed 3 nights so wasn't a big deal. we do recommend if on a budget we would stay here again

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Helpful?
Thank Lawrence D
Manager_11525, Manager at Extended Stay America - Austin - Metro, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that the location was far north of downtown. Thank you very much for providing us with your feedback. If you would like to discuss this further, please do not hesitate to contact me at mtr@extendedstay.com. We hope that you will...

Calgary, Canada
Reviewed 24 June 2016

Came here last week because of a deal I received on Priceline. The hotel is outdated, with much of the furniture looking quite antiquated, but the value for money is quite good. The free breakfast is quite deceiving as you only receive some fruit, a muffin, and granola bars to go along with some coffee. Still better than nothing I...

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Helpful?
Thank farouqm1
Manager_11525, Manager at Extended Stay America - Austin - Metro, responded to this review

The staff and I read your comments about your stay with us. I sincerely apologize that your stay was not pleasant but the price fit your budget. Thank you very much for providing us with your feedback. Your comments will be useful as we continue to improve our guest experience. If you would like to discuss this further, please do...

Boca Raton, Florida
Reviewed 3 May 2016

I could smell an odor walking up to the establishment but had prepaid on hotwire so I went in anyways. The smell in the lobby could not begin to describe the smell in the room. Have you ever been in a dive bar the reeked of cigarette smoke and stale spilled beer? Even that smell would have been more enjoyable...

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Helpful?
1Thank sabrina_lane03
Houston, Texas
Reviewed 2 May 2016

Hotel has been thoroughly updated since our stay last year. Very pleasant surroundings, updated and comfortable furnishings, professional and very friendly and helpful staff. Located in a safe semi-business park area along Hyw 290 East one block east of I-35. Easy access to freeways and only 10 minutes to I-35 downtown exits. Lots of restaurant options within a 5 minute...

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Helpful?
Thank stardog700
Manager_11525, General Manager at Extended Stay America - Austin - Metro, responded to this review

Thank you for posting a review of our property. I'm so pleased to hear that you enjoyed our renovations as well as our friendly customer service! It’s great to read that we were able to accommodate your needs with our convenient location. The staff and I would like to thank you again for posting your review. We look forward to...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Dry Cleaning
  • Business Centre with Internet Access

Additional Information about Extended Stay America - Austin - Metro

Address: 6300 US Hwy 290 East, Austin, TX 78723
Region: United States > Texas > Austin
Price Range: $102 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Austin - Metro 2.5*
Number of rooms: 84
Reservation Options:
TripAdvisor is proud to partner with Expedia, Extended Stay, Hotels.com, Booking.com, Orbitz, Hotwire, Priceline, Travelocity, Cheap Tickets, Cancelon, TripOnline SA and HotelsClick so you can book your Extended Stay America - Austin - Metro reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stay Deluxe Austin-Metro Hotel Austin
Extended Stay Austin
Austin Extended Stay
Extended Stay America - Austin - Metro Texas
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Questions & Answers

Questions? Get answers from Extended Stay America - Austin - Metro staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“3rd floor was very quiet.”
939christophere, 17 Apr 2017 | Read review
“Ask at time of check in about room cleaning, was told they clean once a week!”
sunnyjym, 3 Mar 2017 | Read review
“Don't stay here.”
jph092281, 16 Oct 2016 | Read review
“This past visit we stayed on the third floor, which we found very quiet and relaxing.”
stardog700, 23 Aug 2016 | Read review
“Room Number FXX. F is floor. The higher XX is the closer you are to the freeway. if XX is even you are at the back.”
  • Ever wondered what a budget electric oven looked like in 1950? Wonder no more.
RogerTheChipGuy, 17 Jul 2016 | Read review
5 of 5
ExtendedStay
USD 87* /night
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Hotels.com
Booking.comUSD 87
TripAdvisorUSD 87
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*Disclaimer
Prices are for 1 room, 2 adults
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