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Extended Stay America - Austin - Metro

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Extended Stay America - Austin - Metro
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12 Reviews from our TripAdvisor Community

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Showing 12: English reviews
Boston
Level Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 weeks ago

I stayed at the Extended Stay America for two nights. I arrived early, so I needed to wait until the official check-in time before receiving a room. I did need to call for the front desk attendant to come to the front desk (there was a sign with a number to call). The first room I was given smelled like... More 

Helpful?
Thank TomfromBoston
Rockwall, Texas
1 review
Reviewed 2 weeks ago

The room was large and had a working full kitchen, but only a handfull of TV channels, most all of them either sports or news. AC was either freezing me out or way too hot, even tho I wouldn't change the temp setting, so not working properly. Toilet leaked. Called front desk to get utensils for kitchen as we were... More 

Helpful?
Thank Deb B
Manager_11525, Manager at Extended Stay America - Austin - Metro, responded to this review

Your feedback is important. Thank you for sharing. Please accept our apologies that you endured many inconveniences during your stay. Our staff will be addressed on making sure guests are receiving quality accommodations at our hotel. Thank you again for sharing your comments with us. We look forward to hosting you again in the future so we can show you... More 

2 reviews
Reviewed 26 October 2016 via mobile

I stayed here for three nights with 30 of my employees. All accommodations were met with a smile and very helpful with all of my concerns. Front desk staff was always available when we needed them. This hotel I have stayed at every time I go to Austin for business or leisure.

Helpful?
Thank Wilson H
Fort Worth, Texas
1 review
Reviewed 17 October 2016

My bed sheets were dirty, stained, and had hair all over them. When I pulled them all the way back to take them off there was a live roach and another type of bug in the bed. When I visited the front desk they said the manager was gone and there was nothing they could do. I wanted to leave... More 

Helpful?
Thank Chris N

Travellers are raving about these Austin hotels

BEAUMONT
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 17 October 2016

This hotel needs to offer customer service training to their staff. I had to wait for someone to come to the front desk. When they arrived they said, "what you want?" I asked for more towels for my room because when they "cleaned" it they didn't replenish my towels. I was told I had to bring my dirty towels back... More 

Helpful?
1 Thank jph092281
Manager_11525, Manager at Extended Stay America - Austin - Metro, responded to this review

Thank you for completing a review for our property. I would like to apologize for the experience. It appears there are some areas where we can definitely improve, especially customer service. I will take your comments and use them to coach my staff so that you don't experience this type of treatment ever again when you visit our hotel. Thank... More 

1 review
Reviewed 11 October 2016 via mobile

I stayed at this hotel for three nights. I found the staff very professional and polite. The room was clean and comfortable. That was my first time ever staying at an Extended Stay, but I will book there again when I come back to Austin.

Helpful?
Thank rbullock56
Manager_11525, Manager at Extended Stay America - Austin - Metro, responded to this review

It is so rewarding to see that you had an excellent stay at our hotel. reading your comments about the professionalism of our staff and your comfortable room accommodations are much appreciated. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

Houston, Texas
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 24 August 2016

Spent 5 nights here in mid-August. Over the past 5 years we have booked this hotel for our Austin visits. It is located on 290 E just one block east of I-35 and is therefore conveniently close to downtown. Located in a business park area and is always safe and quiet. Rooms have been updated, the staff is always friendly,... More 

Helpful?
Thank stardog700
Manager_11525, Manager at Extended Stay America - Austin - Metro, responded to this review

Your feedback is very important. I'm thrilled to read how you consistently had a great experience with our hotel. It is great to know our convenient location, comfortable rooms, and attentive staff helped make your stay memorable. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the... More 

Houston, TX
Level Contributor
81 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 17 July 2016

So for the price I paid I wasn't expecting much...The lobby and elevators are nice, even including offers of recipes and free items you may have forgotten. The AC had sprung a leak (probably a clogged drain), but they did offer me another room. The bathroom sink faucet also leaked when you ran water. The door looked like it had... More 

Helpful?
Thank RogerTheChipGuy
Manager_11525, Manager at Extended Stay America - Austin - Metro, responded to this review

Thank you for taking the time to write a review of our hotel. I apologize for the issues you had with your room. I will be meeting with our maintenance staff to ensure these issues are properly addressed. Still, I am pleased to know that you enjoyed your clean room and our location during your visit. Thank you for choosing... More 

Longview, Texas
Level Contributor
229 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 6 July 2016

this place was just a little north of the downtown area about a 10-15 min drive. it was clean, quite, comfortable, and cheap at 64 a night when we booked. it does not have maid service, but we stayed 3 nights so wasn't a big deal. we do recommend if on a budget we would stay here again

Helpful?
Thank Lawrence D
Manager_11525, Manager at Extended Stay America - Austin - Metro, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that the location was far north of downtown. Thank you very much for providing us with your feedback. If you would like to discuss this further, please do not hesitate to contact me at mtr@extendedstay.com. We hope that you will... More 

Calgary, Canada
Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 June 2016

Came here last week because of a deal I received on Priceline. The hotel is outdated, with much of the furniture looking quite antiquated, but the value for money is quite good. The free breakfast is quite deceiving as you only receive some fruit, a muffin, and granola bars to go along with some coffee. Still better than nothing I... More 

Helpful?
Thank farouqm1
Manager_11525, Manager at Extended Stay America - Austin - Metro, responded to this review

The staff and I read your comments about your stay with us. I sincerely apologize that your stay was not pleasant but the price fit your budget. Thank you very much for providing us with your feedback. Your comments will be useful as we continue to improve our guest experience. If you would like to discuss this further, please do... More 

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Amenities

Highlights
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Dry Cleaning
  • Business Centre with Internet Access

Additional Information about Extended Stay America - Austin - Metro

Address: 6300 US Hwy 290 East, Austin, TX 78723
Region: United States > Texas > Austin
Price Range: $99 - $130 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Austin - Metro 2.5*
Number of rooms: 84
Reservation Options:
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Also Known As:
Extended Stay Deluxe Austin-Metro Hotel Austin
Extended Stay Austin
Austin Extended Stay
Extended Stay America - Austin - Metro Texas
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Questions & Answers

Questions? Get answers from Extended Stay America - Austin - Metro staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here.”
 of 5 bubbles jph092281, 16 Oct 2016 | Read review
“This past visit we stayed on the third floor, which we found very quiet and relaxing.”
 of 5 bubbles stardog700, 23 Aug 2016 | Read review
“Room Number FXX. F is floor. The higher XX is the closer you are to the freeway. if XX is even you are at the back.”
  • Ever wondered what a budget electric oven looked like in 1950? Wonder no more.
 of 5 bubbles RogerTheChipGuy, 17 Jul 2016 | Read review
“room 210 was nice and newly remolded”
 of 5 bubbles LawrenceD505, 5 Jul 2016 | Read review
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