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DoubleTree by Hilton Austin - University Area

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899 Reviews from our TripAdvisor Community

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Showing 885: English reviews
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Reviewed yesterday NEWvia mobile

This was a clean hotel, and I enjoyed it other than the pool area. This was March, which boasted temperatures of 70-80 degrees, however the pool was cold and dirty, filled with tree leaves. I was hoping to enjoy the pool and didn't realize there wasn't a hot tub. It was very disappointing.

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Helpful?
Thank Vanessa W
Ipswich, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 14 December 2016

The hotel was lovely , very clean and comfortable. The staff are so friendly and helpful . A special mention for Bill and Aggie helping two Brits around Austin ! It is slightly out of town which is fine for walking around during that day but we used cabs at night. Gym was fine and we didn't use the pool...

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Helpful?
Thank JanieC50
About Hotel's Favourite Review
Brad P, Manager at DoubleTree by Hilton Austin - University Area, responded to this review

Dear Valued guest, We are please to hear about your wonderful experience at our hotel and that Bill and Aggie were able to assist you in providing exceptional service. We look forward to welcoming you back to our hotel in the near future. -The Doubletree Team

Pemberton, Canada
Reviewed 2 days ago NEWvia mobile

Hotel was booked for quick trip to Austin and proximity to business appointments. Property was decent, a bit dated, but modern finishings (bed, couch, shower). Property layout is unique with courtyard and pool. Breakfast in the am was great, lots of food/menu choice and proper strong coffee! Staff is restaurant were prompt and helpful. Front desk staff were helpful and...

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Helpful?
Thank robbies281
Reviewed 2 days ago NEW

Horrible experience with this hotel and the man at the front desk. Booked the room two weeks in advance for SXSW weekend, received a confirmation email and applied my Hilton Honor's member points. Arrived at 7:15pm to check in (I was guaranteed late check in on my confirmation), and they said they did not have my room. They SOLD my...

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Thank Kathryn M
Reviewed 2 days ago NEW

Clean rooms, great staff, cookies were warm and delicious. When we ordered a cab--took only minutes. Everyone was warm and friendly. Even though Austin was crowded for SXSW, this hotel was not hustle and bustle. Staff was friendly and ready to help

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Ladena K
William S, Manager at DoubleTree by Hilton Austin - University Area, responded to this review

Thank you for the lovely review of our hotel and we are so pleased to hear you enjoyed your time here in Austin. Here at the Doubletree we are fans of the cookie ourselves which makes it all the more easier to give them out to our guests as they represent the warm welcome we try to instill upon all...

Pensacola, United States
Reviewed 3 days ago NEW

This facility had well designed rooms and I opened the door with my cell phone. The process was easy and convenient. The staff was very helpful and professional and I would definitely revisit this hotel.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Donnie F
William S, Manager at DoubleTree by Hilton Austin - University Area, responded to this review

We are so happy you enjoyed our recently renovated hotel, we worked very hard to make the modern facility that our guests have been talking about. We're ecstatic you were able to take part in Hilton's New Digital Key which let's you come and go without having to worry about whether or not you have a key. As well we're...

Dallas, Texas
Reviewed 3 days ago NEWvia mobile

We did a recent weekend stay during SxSWn music festival. The hotel is close to downtown, festival and 6th St but not down in the fray. It is really close to the capital, university of Texas and very close to the UT baseball stadium and we walked over and caught a game. It's an older property but the rooms have...

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Thank kelvan m
United States
Reviewed 4 days ago NEW

Even though we paid 10.00 a night for parking, there was no security and no cameras. We did have a theft of our school vehicle. The staff did their best to help us, but nothing came of the investigation.

Review collected in partnership with DoubleTree by Hilton
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Thank leet998
Brad P, Manager at DoubleTree by Hilton Austin - University Area, responded to this review

Dear Valued Guest, We apologize about your vehicle getting broken into while on our property. If you want to discuss this further with our management team, please contact our hotel and ask to speak to the manager on duty. -The Doubletree Team

Denton, Texas, United States
Reviewed 5 days ago NEW

We stayed here because I had to attend a meeting at the Texas Capitol. Friendly staff upon arrival, nice rooms, and a great location. You do have to pay for parking in their lot though, so prepare for that but it's only $15.

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Helpful?
Thank James S
Brad P, Manager at DoubleTree by Hilton Austin - University Area, responded to this review

Dear Valued Guest, Thank you for taking the time to post a review on trip advisor. As you have mentioned, our staff are very friend and our newly renovated rooms look fresh and welcoming. Our staff takes great pride in providing wonderful service to all of our guests weather it is welcoming them into our hotel with a warm walnut...

Reviewed 6 days ago NEWvia mobile

I am completely floored at my last night's experience at this location. I am asleep in my room with my wife and we here at loud noise. We jump up to see that there is someone attempting to enter our room and the only thing keeping them out is the top latch. Apparently, this stranger was assigned a room key...

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Helpful?
Thank Jeigh J
Brad P, Manager at DoubleTree by Hilton Austin - University Area, responded to this review

Dear Valued Guest, We are sorry to hear about your experience at our property. I assure you, this is not the normal experience our guests have. When you have a moment, can you please contact our hotel directly and ask to speak to the manager on duty. We would like an opportunity to hear more about your experience and do...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
DoubleTree by Hilton Hotel Austin - University Area provides a homelike warmth, less than a mile from downtown Austin. Our hotel is across the street from the University of Texas and the Frank Erwin Center. The most centrally located hotel in Austin, we're only four blocks from the Texas State Capitol and within easy reach of many Austin attractions. ... more   less 

Additional Information about DoubleTree by Hilton Austin - University Area

Address: 1617 N Interstate 35, Austin, TX 78702-1005
Region: United States > Texas > Austin > East Austin
Price Range: $207 - $442 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Austin - University Area 3.5*
Number of rooms: 149
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Expedia, Booking.com, Cheap Tickets and Travelocity so you can book your DoubleTree by Hilton Austin - University Area reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Austin - University Area Hotel Austin
Doubletree Hotel Austin
Doubletree University Area
DoubleTree By Hilton Austin - University Area Texas
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Austin - University Area staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Austin - University Area staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“you need to pay for parking”
 of 5 bubbles jamessJ9224MC, 20 Mar 2017 | Read review
“Lower numbered rooms are closer to the highway, high even numbered rooms face the cemetery.”
 of 5 bubbles Goosebump6, 19 Mar 2017 | Read review
“Get a room not facing the I-35 so it will not be so loud when you are trying to sleep.”
 of 5 bubbles ncovelo, 13 Mar 2017 | Read review
“Ask for one not facing I-35”
 of 5 bubbles kinwafu, 26 Feb 2017 | Read review
“High room with a view to the west (city)”
 of 5 bubbles MarkV709, 16 Nov 2016 | Read review
5 of 5