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Quality Inn at Arlington Highlands

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Quality Inn at Arlington Highlands
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134 Reviews from our TripAdvisor Community

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Showing 128: English reviews
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Shreveport, Louisiana, United States
Reviewed 12 February 2017 via mobile

The good: the hotel staff was helpful. Small fridge and microwave abs a 32 in flat screen tv. The bad: we stayed in room 128. As soon as we walked in the mildew smell was overbearing. I travel with cleaning supplies so I was able to mask the smell for a few hours. The rooms are outdated. The carpet desperately...

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Helpful?
Thank Barbara T
ML2014, General Manager at Quality Inn at Arlington Highlands, responded to this review

Dear Barbara T, Thank you for bringing your experience to our attention. It is disappointing to discover that your recent stay at Quality Inn at Arlington Highlands failed to meet your expectations. We aim to provide our guests with clean and comfortable accommodations and are currently updating our hotel to meet the needs of our customers. You correctly mentioned that...

Lufkin, Texas
HOTEL’S FAVOURITE REVIEW
Reviewed 23 August 2016

Like the other review I will have to agree, Location is key. We were going to a Texas Ranger game with the grandkids. I was very impressed with the property. The kids loved the pool and the breakfast was perfect, a lot of choices and well stocked. Our room was comfy and clean. Mostly we arrived after 11pm, I was...

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Helpful?
Thank rusticridge13
About Hotel's Favourite Review
ML2014, General Manager at Quality Inn at Arlington Highlands, responded to this review

Thank you for your positive comments! We try our best to give above and beyond in customer service and comments such as yours help me keep our staff motivated in doing exactly this!

Arlington, Texas
Reviewed 12 February 2017

Wonderful staff. All friendly and helpful. Jamie at front desk was professional and helpful made us feel right at home very, presentable agent . The breakfast food was good with decent choices. Rooms could use a bit of modernization, location is great with many restaurants and shopping stores

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Helpful?
Thank tgriffin82
ML2014, General Manager at Quality Inn at Arlington Highlands, responded to this review

Thank you for staying at the Quality Inn at Arlington Highlands and your wonderful feedback! You are correct, our great location in the Highlands Mall and easy access to I-20 brings many travelers to our hotel. We are proud to announce that the hotel will be going through updates to both the guestrooms and exterior in the coming months. New...

San Antonio, Texas
Reviewed 6 February 2017 via mobile

We stayed in room 202. It took multiple tries to get the door open on arrival. Same issue when leaving the room. The whole assembly was coming apart. After being gone most of the day and evening, our door was open. I notified the clerk at the front desk, he was very attentive to the issue, but of course the...

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Helpful?
Thank Tracy S
ML2014, General Manager at Quality Inn at Arlington Highlands, responded to this review

Thanks for staying at the Quality Inn at Arlington Highlands. We are delighted to announce that our door locks will be replaced for the entire hotel this week. The new RFID locks will help create seamless entry and exit from the rooms and ensure safety and security for all of our hotel guests. Thank you for bringing this problem to...

Wisconsin
Reviewed 5 January 2017

If you want a cheap room that is near a lot of restaurants, this is the hotel for you. If you want a nice, quiet room with a comfortable bed, this is not the hotel for you. I will say that the young man checking us in was very polite and knowledgable about the area. He also was very accommodating...

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Helpful?
1Thank Wismickchick
ML2014, General Manager at Quality Inn at Arlington Highlands, responded to this review

We apologize for the inconvenience you experienced during your stay. Your feedback has highlighted the need for updates to the rooms. We are proud to announce that hotel updates to both the rooms and exterior will be completed in the coming months. From new door locks, furniture, bathrooms, paint, and landscaping to much more!! Please give us another chance in...

Alameda, California
Reviewed 31 December 2016

I just spent five nights at this hotel. I'm not sure I'd do it again. Some time after the second night (the third day), all of the towels disappeared in my room. My bed was made, but housekeeping managed to get away with all of my towels. I didn't get back to my room until midnight that night, so I...

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Helpful?
1Thank April W
ML2014, General Manager at Quality Inn at Arlington Highlands, responded to this review

We apologize for the inconvenience you experienced during your stay. The hotel will be undergoing major renovations in the coming months that will address the issues you experienced. We would be delighted if you would give us another chance to see these new changes unfold! The Quality Inn at Arlington Highlands is dedicated to providing superior customer service and we...

Waldorf, Maryland
Reviewed 5 November 2016

Bad experience at this location, although it was close to several dining facilities, I would never stay there again. There was an odor in the rooms, we had to change rooms because of the plumbling. We had to get the keys reprogrammed three times. My room was only serviced one time in a five day stay, the maid gave several...

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Helpful?
Thank mcarr2016
Ken A, Manager at Quality Inn at Arlington Highlands, responded to this review

Thank you for staying with us at Quality Inn Arlington Highlands. We apologize that we couldn't meet your expectation at our Arlington. We appreciate that you bring some housekeeping and maintenance issues in our notice and we are definitely going to take care of those issues. Once again we apologize for all the issues you had with our Quality Inn....

Australia
Reviewed 1 November 2016

I was shuttled out here in the middle of the night as a result of a flight delay and missed connection. My experience of this hotel wasn't at all pretty, it felt like the hotel was located in the middle of no where and stuck in a 1970s time warp. The room was extremely large with two double beds and...

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Helpful?
Thank galavanterAust
Ken A, Manager at Quality Inn at Arlington Highlands, responded to this review

Thank you for staying with us at Quality Inn Arlington Highlands. We apologize that we couldn't meet your expectation at our Quality Inn. We appreciate that you bring some housekeeping and maintenance issues in our notice and we are definitely going to take care of those issues. We strive each day to make each guest stay a happy one, this...

Madison, United States
Reviewed 12 October 2016 via mobile

Cons. No water pressure. Spotty cell reception in the room. Stained and torn shower curtain. Carpet was very old and felt dirty. Pros. Location. Cheap. Sheets were okay. Wish I had stayed somewhere else.

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Helpful?
Thank Patricia W
ML2014, General Manager at Quality Inn at Arlington Highlands, responded to this review

We apologize for the inconvenience you experienced during your stay. The hotel will be undergoing major renovations in the coming months that will address the issues you experienced. We would be delighted if you would give us another chance to see these new changes unfold! The Quality Inn at Arlington Highlands is dedicated to providing superior customer service and we...

Saint Paul, Minnesota
Reviewed 6 October 2016

The main improvement was the replacement of the snooty young woman desk clerk I dealt with last year. My room was clean and came equipped with a luggage rack. Hand towels were back on the rack rather than just wash clothes, and there no reefer truck left running all night, unlike last time. Location is very convenient just off I20,...

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Helpful?
Thank Daniel V
ML2014, General Manager at Quality Inn at Arlington Highlands, responded to this review

Thank you for your feedback! The Quality Inn at Arlington Highlands will be going through some major renovations in the coming months. Please try us again in the near future as we are certain the new updates will not disappoint!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Breakfast Available
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Enjoy newly renovated rooms serving you the best in Quality! Our Q Beds feature fresh linens, soft pillows, and comfortable beds to let you sleep at night and not toss and turn. Enjoy HBO programming and a huge variety of channels on our 32" LCD Flat Panel televisions. Every room comes with a complimentary HOT breakfast buffet and wireless Internet access for all your devices. Our new rooms feature upgraded fixtures with multiple access points for your electronics. Utilize our Outdoor Pool, Business Center, Lobby Coffee & Tea Bar, and Guest Laundry on your next visit. With a microwave/refrigerator in every room, Keurig style coffee makers, and our luxurious shower amenities, the Quality Inn at Arlington Highlands offers you the best amenities in the best location! We are conveniently located within the Arlington Highlands shopping and dining complex with over 50 restaurants, shops, and entertainment venues within walking distance and a short drive to major Arlington attractions such as AT&T (Cowboys) Stadium, Rangers Ballpark, and Six Flags. Book today and let us be your home away from home! ... more   less 

Additional Information about Quality Inn at Arlington Highlands

Address: 121 E Interstate 20, Arlington, TX 76018-1117 (Formerly Comfort Inn Arlington)
Region: United States > Texas > Arlington
Price Range: $81 - $172 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn at Arlington Highlands 2.5*
Number of rooms: 140
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Also Known As:
Quality Inn At Arlington Highlands Hotel Arlington
Quality Inn Arlington Highlands
Arlington Quality Inn
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn at Arlington Highlands staff and other travellers.
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over a year ago

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Questions? Get answers from Quality Inn at Arlington Highlands staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ROOM 151 was the room i stayed in great room no problems.”
 of 5 bubbles tgriffin82, 11 Feb 2017 | Read review
“Ask for room away from pool side, no parking,”
 of 5 bubbles rpattonlowe, 16 Jun 2016 | Read review
“Book ahead.”
 of 5 bubbles srmopiper, 18 May 2016 | Read review
“Rear of hotel opposite side froom pool”
 of 5 bubbles mvann4, 20 Apr 2016 | Read review
“I wouldn't rely on the "free wifi" as I couldn't pick up a signal the entire time we were there. Plan on it being a bonus if you do.”
 of 5 bubbles martyfarty69, 9 Apr 2016 | Read review
5 of 5