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Amarillo Inn & Suites

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155 Reviews from our TripAdvisor Community

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Showing 147: English reviews
Reviewed 1 week ago NEWvia mobile

Arrived. Front desk was more concerned about watching her children as they sat in lobby than taking care of guests. Parking. Sketchy. Elevator. Gross and seems to barely work. Room. Awful. Dirty. Loud noises every 20 min or so. Lock on door doesn't scream safety. Bathroom. Disgusting. Hair in shower, tiles falling off shower wall. Something leaking from toilet.

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Helpful?
Thank Stephanie P
Management response:

I do apologize for the situations that you encountered during your stay with us. Management has been made aware every everything you discussed and I can assure you that is not how we treat our customers and that will be over looked. Thank you for your time and thank you for choosing The Amarillo Inn & Suites.

RIO RANCHO
Reviewed 1 week ago

Room was dirty. Had drunk homeless people drinking at entrance door. Do not waste your money. Door to room looked like someone tried to break in. Had cockroaches in room. Continental breakfast was terrible.

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Helpful?
Thank 868aurelio
Management response:

I would like to apologize for how your stay went. I can assure you that we are taking in deep consideration all of your concerns. We will be making sure that this does not happen again. Thank you for your time per Managment.

Reviewed 2 weeks ago

This hotel is great, front desk, housekeepers and staff were so helpful. Best breakfasts everything was hot and their restaurant hamburgers were delicious. Plus the staff in the restaurant went out of their way to make sure we were taken care of. Room was nice and big and again we were on the ground floor as requested. We will sure...

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Helpful?
Thank Dean S
Management response:

Thank you for your amazing review! We are so glad that you enjoyed your stay with us and please make sure to call the sales department to reserve your room the next time! I appreciate you taking the time to review our property and I hope to have you again.

Durham, United Kingdom
Reviewed 20 October 2016

Stayed here during a road trip with a friend. We were travelling along I-40 and needed a place to stay and the rates provided online for the hotel were very reasonable considering the room quality and closeness to the road (on an exit). The stay were friendly and excellent and the quality of the room was better than what you'd...

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Helpful?
Thank Ross S
Lindsay Y, Director of Sales at Amarillo Inn & Suites, responded to this review

Thank you for taking your time to review us on your recent stay. I am truly happy that you enjoyed your stay with our property. I will make note and provide the correct information about how you felt about the breakfast. Thank you again and I would love for you to chose our property if you are ever traveling through...

Reviewed 20 October 2016

Was a great place to stop in for the night, the front desk was so Polite and helpful! the room was clean and the beds were very comfortable! Only complaints is the higher than normal $100 deposit and a pay breakfast, But still a great deal.

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Helpful?
Thank Kelly P
Lindsay Y, Director of Sales at Amarillo Inn & Suites, responded to this review

Thank you for your recent stay with us. I have taken your concerns about the breakfast and the cash paying deposit. I do apologize for how you feel about this and if it put you out in any way. If you are ever in town again please call the sales office to make your reservation. Have a great day!

Reviewed 6 October 2016 via mobile

Found this hotel last minute on hotels.com super-cheap as for somewhere to sleep, shower, and then get back on the road. It did exactly that for the 3 of us. Is it comparable to a hotel from the Big M chain?? Of course not. How could it be at that prize? Yeah the hallways could use some love, saw no...

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Helpful?
1Thank Sema B
Management response:

Thank you so much for the positive feedback! We appreciate you choosing the Amarillo Inn & Suites. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope to see you again on your next trip to Amarillo! Sincerely, Lindsay Young...

Ashbourne, United Kingdom
Reviewed 5 October 2016 via mobile

My wife and I stated here for one night during our LA to NYC road trip in October 2016. It is right at the side of the I-40, and easy to find (take exit 72A). Check in was easy, and our room (203) was well equipped, a good size, clean and comfortable. Free wifi and parking, and free basic breakfast,...

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Helpful?
Thank Stephen A
Management response:

Thank you so much for this great review. I also appreciate you choosing the Amarillo Inn & Suites. We wold be more than happy to have you anytime you are traveling through. I hope you have a safe trip.

Reviewed 29 September 2016

I wasn't expecting luxurious by any standards but was really disappointed in the over stated ratings of this hotel. The hallways, elevators, and other common areas were dirty and outdated. When we arrived, we smelled marijuana coming from somewhere in the parking lot. There's a strip club two buildings down from the hotel as well. I will barely give it...

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Helpful?
Thank Jeremy H
Management response:

I do apologize that you did not enjoy your stay with us at the Amarillo Inn & Suites. We are not able to control the business that are in our surrounding areas but I will apologize anyways.

Jasper, Texas
Reviewed 28 September 2016 via mobile

Got a deal, 40% off, from AARP Travel. Easy to find, friendly staff, easy access, clean rooms, good beds, quiet A/C, bathroom could use some maintenance but clean, ok continental breakfast, nice lobby. One did have one complaint though. My husband being a Vietnam vet was visibly shaken and upset when he saw the flag pole in front of the...

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Helpful?
Thank irvinjk
Management response:

Thank you for your great review we do appreciate you taking your time to do so. We are glad you enjoyed your stay and I hope if you are ever travailing through that you would be choosing the Amarillo Inn & Suites.

Southold, New York
Reviewed 26 September 2016

This was a great hotel, with an incredible garden/swimming pool area. Friendly service, clean rooms, and other amenities. And right down the road from the Big Texan. There was a nice little retro type café attached to the motel, plenty of parking, and it was inexpensive, a bout a third of what I would pay for a similar place on...

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Helpful?
Thank volpe23
Management response:

Thank you so much for the positive feedback! We appreciate you choosing the Amarillo Inn & Suites. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope to see you again on your next trip to Amarillo! Sincerely, Lindsay Young...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Amarillo Inn & Suites is a historical landmark hotel, bringing back the heart of Amarillo in every stay. Amarillo Inn and Suites is a large full service hotel with so much to offer for the entire family. We take pride in our hotel as well as the guest that walk in the door. The Bristol's Cafe is a blast back to the 50's dinning experience. Then step into the Bristol's Lounge for a refreshing cocktail. With a stay at Amarillo Inn and Suites, you'll be convenient to American Quarter Horse Hall of Fame, Amarillo Museum of Art and Tri State Exposition. We offer 233 guestrooms, featuring flat-screen TV's, private balconies, FREE Wifi and many other wonderful amenities. Enjoy a range of recreational amenities, including an indoor pool, hot tub, and a fitness center. This hotel also features an arcade/game room, and tour/ticket assistance. Enjoy a satisfying meal at a restaurant serving our wonderful guests of Amarillo Inn and Suites. Quench your thirst with your favorite drink at a bar/lounge. Featured amenities include a business center, a computer station, and multilingual staff. This hotel has 8 meeting rooms available for events. A round trip airport shuttle is provided at no charge. ... more   less 

Additional Information about Amarillo Inn & Suites

Address: 1911 I-40 East at Ross/Osage Street, Amarillo, TX 79102 (Formerly Clarion Hotel Amarillo)
Region: United States > Texas > Amarillo
Price Range: $71 - $160 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Amarillo Inn & Suites 3*
Number of rooms: 233
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Also Known As:
Holiday Inn Amarillo-i-40 Hotel Amarillo
Amarillo Holiday Inn
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Questions & Answers

Questions? Get answers from Amarillo Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Next time I-40 and never heard the traffic.”
 of 5 bubbles deansI5207IB, 18 Nov 2016 | Read review
“Go somewhere else”
 of 5 bubbles stevhoff, 7 Aug 2016 | Read review
“Courtyard rooms have a better view”
 of 5 bubbles speedynate1169, 26 Jul 2016 | Read review
“Go do a different hotel.”
 of 5 bubbles brianbH7020BX, 13 Jul 2016 | Read review
“Ask for a room that opens to the atrium.”
 of 5 bubbles larryheer, 15 Apr 2016 | Read review
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