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Holiday Inn Amarillo West Medical Center

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Holiday Inn Amarillo West Medical Center
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517 Reviews from our TripAdvisor Community

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Showing 507: English reviews
Reviewed yesterday NEWvia mobile

The drinks & service were wonderful! The furniture is awful. It is all worn out & there is not a comfortable place in there to sit. There is an outside fire pit & no furniture out there to even sit on.

Thank Sherrel L
Reviewed 1 week ago

We stayed at this property twice over the Thanksgiving weekend and were very pleased with the accommodations. All the basics were really excellent: friendly staff with fast checkin, cleanliness everywhere, fresh and odor free lobby and room, great internet connection, quiet room, good tv, and best all was the comfortable bed and pillows. One of our rooms had some damage...

Thank Bill D47
Haywards Bay NSW Australia
Reviewed 2 weeks ago

Great place to stay. Clean and comfortable room with everything you need. Service was fantastic, staff couldn't be more helpful. Close to some eateries which is handy. Breakfast was good and had everything we needed.

Thank Tyrhys
Reviewed 3 weeks ago

Customer service at this hotel was exceptional! It felt like we were treated like royalty. Our room was very spacious, and the bed and pillows were very comfortable. The staff were very nice and helpful. When visiting Amarillo again, we'll stay here!

Thank momoftwo09
Amarillo, Texas
Reviewed 2 November 2016

We stayed here with our 3 children as well as two sets of Grandparents. The pool was a lot of fun for the kids and adults. There is a water slide, but the hours aren't great for that. Besides the slide, there are cool little fountains and a play area in the pool for kids. We ate one evening meal...

Thank cassiejackson2016
PaulCAmarillo, General Manager at Holiday Inn Amarillo West Medical Center, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Paul C GM

Fort Worth
Reviewed 25 October 2016

Friendly reception, clean rooms, nice complimentary breakfast. Not the closest to Palo Duro Canyon , but only about a half hour away. All kinds of restaurants close by. Seemed to be in a safe area of town.

Thank G5205LNtomb
Dallas, Texas
Reviewed 24 October 2016 via mobile

Staying on business for a non qualifying stay for membership points. When I asked the desk clerk to attach my account number for incidentals, she refused and said they don't allow that. This is the only place that seems to have this policy. Hotel is clean but stay at another hotel if you can.

Thank Pilot737JT
IHGService, Guest Relations Manager at Holiday Inn Amarillo West Medical Center, responded to this review

Dear Pilot737JT, Thank you for being an IHG Rewards Club member and for taking the time to share your comments. We regret to read the difficulties you had experienced particularly with the services rendered by staff. We take comments such as these very seriously and would like to follow up with you. We have sent you a private message to...

Reviewed 22 October 2016

Wifi was good. Check-in smooth and friendly. Room was very nice, had been well kept or recently updated, or hotel was new. Excellent stay. Plenty of electrical outlets in all the places I needed them. Continental breakfast was standard. I would stay again.

Thank Citimowse
Taunton, United Kingdom
Reviewed 14 October 2016

Although the hotel was clean and tidy, its administration and customer service needs vast improvement. Having gone to bed and just dropping off, other guests let themselves into our room, were heard to say 'Oh there's someone already in here. We'd better go back to reception. A few minutes later our room phone range and we were asked if we...

Thank grannye
IHGService, Guest Relations Manager at Holiday Inn Amarillo West Medical Center, responded to this review

Dear grannye, Thank you for taking the time to convey your comments regarding your recent experience with us and we appreciate you choosing to stay with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I am pleased you found our room cleanliness commendable. However, please...

Lincoln, United Kingdom
Reviewed 10 October 2016

A message to the Manager, housekeeping staff and guests of this Hotel. My wife and I occupied Room number 325 for one night on Sunday 4th September 2016. We were travelling on a Route 66 coach tour with Titan Tours U.K. Once in our room that evening, we showered and changed for a trip to a local Steak house. I...

5Thank Mel W
IHGService, Guest Relations Manager at Holiday Inn Amarillo West Medical Center, responded to this review

Dear Mel W, Thank you for taking the time to write a review about your stay with us. We regret to hear your disappointments. Reviews like yours are very valuable as they enable us to target areas we need to improve on. Rest assured your feedback will be forwarded to the appropriate departments for evaluation. In addition, we have sent...

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to Amarillo's Newest Full Service Hotel that delivers Contemporary Western Decor and the Best in Texas Hospitality. Enjoy the Panhandle's only Hotel that offers an indoor Waterslide, Heated Pool, Hot Tub and Sauna. Every room offers a microwave and refrigerator with an IPOD docking station,37" Flat Panel Televisions with over 50 HD channels, Free WIFI, and offers Free Hot Breakfast to our guests. Flame Mexican Bistro and Bar offers a "Sports" theme with all of your favorite games with multiple TVs and Home Made Authentic Mexican Cuisine. Happy Hour is every day from 5pm-7pm. Please contact hotel direct for restaurant and waterslide hours. Holiday Inn Amarillo West Medical Center is within minutes of most ALL Amarillo attractions and constructed right in the center of Restaurant Row. Enjoy a movie or shopping at The United Artist Movie Theater and Westgate Mall. Hotel offers free a free airport shuttle and transportation within a 2 mile radius. Thank you for choosing Holiday Inn Amarillo West Medical Center. ... more   less 

Additional Information about Holiday Inn Amarillo West Medical Center

Address: 8231 Amarillo Blvd West, Amarillo, TX 79124
Region: United States > Texas > Amarillo
Price Range: $134 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Amarillo West Medical Center 3*
Number of rooms: 150
Reservation Options:
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Also Known As:
Holiday Inn Amarillo West Medical Hotel Amarillo
Hotel Style:
#5 Business Hotel in Amarillo
#6 Family Hotel in Amarillo
#8 Romantic Hotel in Amarillo
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Questions & Answers

Questions? Get answers from Holiday Inn Amarillo West Medical Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away! Big disappointment.”
 of 5 bubbles carolynh728, 25 Sep 2016 | Read review
“Avoid it better hotel closer to town”
 of 5 bubbles mparry1964, 28 Jul 2016 | Read review
“Go somewhere else”
 of 5 bubbles 954JamesH954, 16 Jul 2016 | Read review
“Avoid rooms on the west side of the building. The patio is very noise at night and hard to get to sleep with everyone partying.”
 of 5 bubbles 270erinj, 11 Jul 2016 | Read review
“Choose a room at a different hotel.”
 of 5 bubbles equusigns, 7 Jul 2016 | Read review
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