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BEST WESTERN PLUS Addison Galleria Hotel

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354 Reviews from our TripAdvisor Community

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Showing 344: English reviews
Monticello, United States
Reviewed 2 days ago NEW

The staff was friendly, rooms were clean and had a good breakfast. Very fair price, have stayed here before and would again. It is also near plenty of places to eat and to shop, a very big factor when i look for places to stay.

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Helpful?
Thank davidnY5975EY
Katy
Reviewed 1 week ago

The bathroom was clean. The sofa looked like it had been picked up from a thrift store. Internet was good. The hallway carpet looked like something out of the 70s. The room smelled old and musty despite the updated carpet in the room and the renovated bathroom.

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Helpful?
Thank Debra E
Andy P, General Manager at BEST WESTERN PLUS Addison Galleria Hotel, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future....

Reviewed 1 week ago via mobile

My husband and I stayed here through the weekend of the Thanksgiving holiday. The staff was friendly & the hotel was nice. The room was nice & clean, so was the bathroom. I just found it odd that the coffee maker & ice bucket were in the bathroom instead of on the large desk??? There was a little urine smell...

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Helpful?
Thank Amberlanikol
San Antonio
Reviewed 2 weeks ago

The only reason that I did not give this moderately priced hotel a 5 is that we were created by a serious young woman who sternly warned us that no dogs were permitted and that we would be charged $200 for any damage. Come on! We are old enough to be her grandparents. All we wanted was a quiet place...

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Helpful?
1Thank NiftyGrammy
Andy P, General Manager at BEST WESTERN PLUS Addison Galleria Hotel, responded to this review

6. Dear Guest , Thank you for sharing your awesome experience at the Best Western Plus Addison Hotel with others on TripAdvisor. We are pleased you enjoyed the amenities we have available for our guests and our very convenient location . We appreciate you staying with us and we hope to see you again soon.

Reviewed 3 weeks ago via mobile

Do not stay here no matter what the cost. Staff is unhelpful, rude and incompetent. i should have known when I called to confirm my check in time and they transferred me out to the the wrong booking company twice! The room was ratty, bathroom dirty and the paper coffee cups were wet on the inside like they were used...

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Helpful?
1Thank Tanya F
Andy P, General Manager at BEST WESTERN PLUS Addison Galleria Hotel, responded to this review

Thank you for your feedback and we apologize for any misunderstanding in your accommodations. Again our apology that our service felt impersonal during your stay with us.

Chicago, Illinois
Reviewed 4 weeks ago

I spend quite a bit of time in the DFW area for business throughout the year. This is ALWAYS been my choice of hotel over the high end ones. I've stayed here at least 6-8 times collectively over the course of the year. Each visit at least 5-7 days sometimes upwards of 14 days. The first several times it was...

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1Thank 14frequenttraveler
Andy P, General Manager at BEST WESTERN PLUS Addison Galleria Hotel, responded to this review

We appreciate your feedback on where we exceeded and where we fell short in our delivery. We have shared your feedback with our team. We are sorry we didn’t meet your expectations during your recent stay with us. We pride ourselves in being a top-notch clean hotel with outstanding guest service. We are sorry to hear about this issue after...

Alameda, California
Reviewed 3 November 2016

This hotel which located very close to many restaurants within walking distance and the hotel itself has very good breakfast which is included in the room rate. When I first walked into my room and found that the furniture was kind of old and wearing out, also my room right next to a king size bed was a Jacuzzi and...

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Helpful?
Thank John1516
Andy P, General Manager at BEST WESTERN PLUS Addison Galleria Hotel, responded to this review

Thanks for taking the time to share your thoughts about your stay. We are happy you enjoyed the service from our team. We are sorry the décor of the hotel did not meet your expectations, please give us a call the next time you are in the area and we can make a reservation for a room type that suites...

Picayune, Mississippi
Reviewed 2 November 2016 via mobile

We had an awesome time. BWP Addison is wonderful. Thanks for a great night's stay. 2 Queens in room with great full breakfast in dining room. Coffee, fridge & great room. Sitting area. Love that all rooms enter from inside with only outside doors needing access card.

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Helpful?
Thank Jennie H
Andy P, General Manager at BEST WESTERN PLUS Addison Galleria Hotel, responded to this review

Thank you for staying with us and thanks for the five star review, most appreciated. We hope to have the pleasure of seeing you again soon.

Ponca City, Oklahoma
Reviewed 18 October 2016 via mobile

Stayed here during our weekend going to the OU vs TX game.. it was a decent little hotel, had a whirlpool tub in the room (which needed some cleaning) and the area around the hotel was very nice, lots of eating and shopping in the area!

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Helpful?
Thank jsdg4
Andy P, General Manager at BEST WESTERN PLUS Addison Galleria Hotel, responded to this review

Thanks for staying with us , I'm glad you enjoyed your stay and we hope to see you again soon.

Austin, Texas
Reviewed 17 October 2016

Stayed here based on decent ratings from tripadvisor and an OK rate. Room stunk of mold and mildew. We were so tired, we just went to sleep. Woke up with bad allergies due to the mold. Felt terrible all day. Room was relatively clean, I think the problem was with the HVAC system. Beds were clean everything was decent but...

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Helpful?
Thank JustinH
Andy P, General Manager at BEST WESTERN PLUS Addison Galleria Hotel, responded to this review

Thanks for sharing your experience at Best Western Plus. We are sorry to hear that our service did not live up to the expectations you had. We strive to provide personalized service to each and every guest and it seems in your case this did not happen. We really apologize for the inconvenience.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The ALL-NEW Best Western Plus-Addison Galleria Hotel is located in the heart of Addison-North Dallas, only minutes from the famous Dallas Galleria and North Park Mall. Major attractions are Cavanaugh Flight Museum, Cotton Bowl - Fair Park, Dallas Convention Center and Addison entertainment district with over 175 restaurants in the area. Business travelers will find this location convenient to major corporate offices in the Addison and North Dallas, Addison Airport. We offers comfortable rooms with microwaves, refrigerator, Complimentary Deluxe Breakfast, internet, business center and after a long day you can enjoy our outside pool. We welcome all church and sports groups and family reunions with over 40 rooms with double queen beds and only minutes away from Frisco, Plano and Carrollton where most of the tournaments are being played. All new beddings, flat panel TV's with HD channels. Many enjoyable venues within walking distance. ... more   less 

Additional Information about BEST WESTERN PLUS Addison Galleria Hotel

Address: 14975 Landmark Blvd, Addison, TX 75254-6709 (Formerly Comfort Inn by the Galleria)
Region: United States > Texas > Addison
Price Range: $105 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Addison Galleria Hotel 2.5*
Number of rooms: 86
Reservation Options:
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Also Known As:
Comfort Inn Fort Worth
Dallas Comfort Inn
Hotel Style:
#2 Best Value Hotel in Addison
#9 Family Hotel in Addison
#10 Business Hotel in Addison
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Addison Galleria Hotel staff and other travellers.
3 questions
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over a year ago
Fox River Grove

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Questions? Get answers from BEST WESTERN PLUS Addison Galleria Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try not to book a room with a Jacuzzi in it.”
 of 5 bubbles John1516, 2 Nov 2016 | Read review
“take something to spray for bed bugs”
 of 5 bubbles 883lynettet, 11 Oct 2016 | Read review
“Ask to stay in the back and upstairs, you can park your car around back and keep watch on it.”
 of 5 bubbles 367owenm, 9 May 2016 | Read review
“Parking surrounds the hotel so if you get rooms near one of the stairwells it provides easy access to your car.”
 of 5 bubbles IkoIkoIko, 4 Apr 2016 | Read review
“Ask to be lodged in an inner hall, away from vending machines.”
 of 5 bubbles Irishlandscape, 20 Mar 2016 | Read review
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