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Comfort Suites University

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#11 of 37 Hotels in Abilene
Certificate of Excellence
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1 room 2 adults 0 children
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Comfort Suites University
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172 Reviews from our TripAdvisor Community

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Showing 172: English reviews
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Artesia
Reviewed 3 days ago NEW

What a pleasant surprise to have such a large room. Traveling with a baby and all the gear they require can be challenging. You didn't even notice that we had a play pen set up because the room was so big. Nice and clean with very comfortable beds. This is a new hotel and I think they may have some...

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Helpful?
Thank 102christib
FrontDesk_GM, General Manager at Comfort Suites University, responded to this review

Thank you so much for this helpful review, we've learned a lot. We're thrilled you arrived to a room that fit your lifestyle. Knowing that you also had comfy beds is also a plus! We're glad you mentioned the cracks and the door, we will look into this immediately, though we are sure there is nothing to worry about. It...

Reviewed 1 week ago NEWvia mobile

My mom came and stayed and I stayed with her and it was wonderful with the exception of the water pressure. Water pressure needs some help. Other than that it was great! The breakfast was great and always fresh.

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Helpful?
Thank Ashley W
FrontDesk_GM, General Manager at Comfort Suites University, responded to this review

Dear Ashley, We are so happy to know that you were able to enjoy a wonderful visit with your mom! We are thrilled to hear that we provided a great experience and a great breakfast too. We will share your concerns regarding the water pressure with our maintenance team to have them investigate how to improve this for your next...

Pratt, Kansas
Reviewed 16 January 2017

The hotel was clean, the room was good, the towels were nice, and the water pressure of the shower was good. The downside was the staff, and unfortunately they were about the most unfriendly staff as a whole ay any hotel I can remember staying at, and it was every staff member (about 5) except for a gentlemen that helped...

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Helpful?
Thank WindTraveler101
FrontDesk_GM, General Manager at Comfort Suites University, responded to this review

Thank you for leaving your valuable feedback. It helps so much with improving for future guests. We're glad to hear that you arrived to a clean, comfortable room with nice towels and a relaxing shower. We are so sorry to hear about your problem with our team. We strive to offer excellence in customer service so please understand this is...

Logan, New Mexico
Reviewed 16 January 2017

A new/newer property, very nice. Pleasant staff, everything new and clean. You won't escape the nearby road noise completely, but the nice environment makes up for a lot of that. We had a good nights sleep and that counts when you are on the road.

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Helpful?
Thank Rich D
FrontDesk_GM, General Manager at Comfort Suites University, responded to this review

Rich, We're glad to hear you were impressed with our property. Thank you for taking the time to leave your positive feedback. It's great to know the staff was friendly and the hotel was bright and shiny. Sorry about the nearby noise, we'll take note of this so we can make changes for future guests. Please come back and enjoy...

Fleetwood, Pennsylvania
Reviewed 7 January 2017

Room looked new. Furniture top of the line. Super comfy bed. Quiet in room. Excellent Front desk personnel. Delicious breakfast with many choices. Everything above and beyond. Very reasonable price. Easy access on and off highway 20.

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Helpful?
Thank Carl S
FrontDesk_GM, General Manager at Comfort Suites University, responded to this review

Dear Carl, Reading your wonderful review is a great way to begin our day! We are delighted to hear you were very satisfied with your well appointed accommodations and delectable breakfast. In addition, we are glad you appreciated our excellent customer service and ideal location all at a great value. We are appreciative of you taking a moment to provide...

Reviewed 7 January 2017

Very Nice and Clean Hotel. Big size Rooms and very professional service. Continental Breakfast is very delicious. They even have Rooms for up to 6 occupant which is a big surprise and a very good option to have.

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Helpful?
Thank Ali A
FrontDesk_GM, General Manager at Comfort Suites University, responded to this review

Dear Ali, We truly appreciate your 5-star review from your recent stay with us. It is wonderful to read that you we were able to provide comfortable accommodations and professional service during your stay. We are also happy to know that our continental breakfast provided a delicious start to your day. We are happy to know that our larger room...

Fallbrook, California
Reviewed 4 January 2017

In fairness, when I arrived, a bus load of teenagers came in. I had just been handed a key to a room on the second floor. I enquired as to where that team from the bus would be, and she offered me a room on the 4th floor instead of the 2nd. When I got in the room, there was...

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Helpful?
Thank Lori B
FrontDesk_GM, General Manager at Comfort Suites University, responded to this review

Lori, Your feedback and comments are extremely important to us as they allow us to better understand our guest experience. We sincerely apologize for the circumstances in which you found your room. We do not consider what you are reporting to be acceptable in any way. We will investigate the issue further, in regards to why the issues you reported...

Winston Salem, North Carolina
Reviewed 22 December 2016

As Choice Priviliges members, my wife and I always look to Choice Hotels when we travel and prefer Comfort Suites. This one in Abilene did not disappoint! The location is fairly easy off/on I-20 and is located next to several other brand name hotels. Adjacent to this hotel is a Lowes Hardware, and a couple of blocks way (10 min...

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Helpful?
Thank Don49680
FrontDesk_GM, General Manager at Comfort Suites University, responded to this review

Wow! We are thrilled to know we exceeded your expectations during your recent visit! Thank you for sharing your kind comments with us and for trusting Comfort Suites University to deliver everything you needed. We are glad you appreciated our well-equipped and comfortable rooms, as well as our various amenities. Providing the value our guests seek is our goal and...

Carefree, Az
Reviewed 16 December 2016

With a few easy improvements this property could be rated excellent. The staff was friendly, helpful. The room was spacious and clean. The location is in easy driving distance of restaurants. Improvements possible: The small couch was uncomfortable. The A/C purged itself a few times during the night making a surprisingly quiet room noisy. The TV guide in the info...

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Helpful?
Thank Resque
FrontDesk_GM, General Manager at Comfort Suites University, responded to this review

Resque, We appreciate you taking a moment to share your detailed feedback with us. It was a pleasure hosting you during your recent visit and we are happy to hear you found our room and location, fit your needs. We will take all of your suggestions into consideration when making future upgrades and renovations. We aim to continually improve our...

Santa Fe
Reviewed 5 December 2016 via mobile

We spent the night here on our way to New Mexico and had a great night sleep and breakfast was just enough to get us going. Our room was clean and fairly updated. The bathroom tiles were the only ones that seemed in a great need of a update. Some places were missing grout and others were cracked. Other than...

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Helpful?
Thank NayaSantaFe
FrontDesk_GM, General Manager at Comfort Suites University, responded to this review

It was a pleasure hosting you during your recent visit! Thank you for sharing your comments with us and for choosing Comfort Suites University during your stop over in Abilene. It's great to hear we were successful in delivering a comfortable and restful night's sleep, as well as providing you with sufficient energy to start your day! We will keep...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Breakfast Available
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Comfort Suites University

Address: 1902 E Overland Trl, Abilene, TX 79601-6605
Region: United States > Texas > Abilene
Price Range: $113 - $186 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites University 2.5*
Number of rooms: 68
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Also Known As:
Abilene Comfort Suites
Comfort Suites University Abilene, Texas
Hotel Style:
#9 Business Hotel in Abilene
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Questions & Answers

Questions? Get answers from Comfort Suites University staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room at the end of the hall.”
 of 5 bubbles 102christib, 20 Feb 2017 | Read review
“The usual - away from elevator, machines, etc.”
 of 5 bubbles 307richd, 15 Jan 2017 | Read review
“All rooms are good.”
 of 5 bubbles O6067JFcarls, 6 Jan 2017 | Read review
“Check A/C noise before staying in a room.”
 of 5 bubbles , 23 Oct 2016 | Read review
“Room 402. Watch out for the water in the shower as the hot and cold are labeled backwards.”
 of 5 bubbles MrGT5oh, 26 Sep 2016 | Read review
5 of 5