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Courtyard Abilene Southwest/Abilene Mall South

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Traveller (27)
Room & Suite (24)
Dining (2)
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Overview
  • Excellent58%
  • Very good28%
  • Average8%
  • Poor4%
  • Terrible2%
Travellers talk about
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Restaurant
Family Rooms
Bar/Lounge
3 Star Hotel
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Offers from Courtyard Abilene Southwest/Abilene Mall South
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Offers from Courtyard Abilene Southwest/Abilene Mall South
Special Offer: Member Rates
Hotel packages
Hotel deals
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Rooms
3 Jun.4 Jun.
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1 room, 2 adults, 0 children
Standard Room
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Reviews (194)
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Traveller rating
108
54
16
9
5
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Time of year
LanguageEnglish
108
54
16
9
5
Show reviews that mention
All reviewsbistro stafffront deskcommon areas were greatfrittatastarbucks coffeeexpress dealhotels these daysmarriott propertieswould definitely stay here againroom was spaciouspool area isbusiness tripbreakfast and dinnerthe entire staffnext morninglate checkstaff was friendly
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1 - 5 of 192 reviews
Reviewed 2 weeks ago

My family and I had the BEST Experience at this hotel! The staff is what really stood out to me! They all gave exceptional service and definitely met our needs! I would like to say thank you to Sierra, Joleen, Emily, and Liza for making...More

Thank JennaBarrs
Response from Crystal1206, Manager at Courtyard Abilene Southwest/Abilene Mall SouthResponded 1 week ago

Hello JennaBarrs, Thank you so much for your wonderful review! We strive to give exceptional service! I will be sure to let our Front Desk Representatives know about your great comments. We will see you next time on your trip to Abilene! Thank you, Crystal...More

Reviewed 3 weeks ago via mobile

We recently stayed at the Courtyard Abilene and were not happy with the room. Just sitting on the bed made a horrible squeaking sound. Every time we moved the sound would wake us up. We had already unpacked everything so we did not want to...More

Thank Denise p
Response from Crystal1206, Manager at Courtyard Abilene Southwest/Abilene Mall SouthResponded 2 weeks ago

Hello, We would first like to thank you for choosing our property on your visit to Abilene. We do want to apologize for the discomfort of our beds. We are in the process of replacing these to prevent this in the future. We would love...More

Reviewed 3 weeks ago

We had a room with a broken bathroom doorknob and poorly working toilet. My companion was locked in the bathroom ...the door would not open after it was closed. I alerted the front desk to the problem and their "fixed" was duct tape, yet the...More

Thank tsscientist
Response from HI-Abilene, Manager at Courtyard Abilene Southwest/Abilene Mall SouthResponded 3 weeks ago

Hello Tsscientist, We want to first apologize for the problems you encountered here at our property. We have taken note of these issues and these issues have been fixed. I am glad that we did have a great conversation and that I was able to...More

Reviewed 24 March 2018 via mobile

I have one pet peeve, when it comes to hotels, Insufficient condiments, for my coffee in the morning. One envelope containing a sugar, and creme package, is ridiculous, for a two bed room. My second concern involves wake-up calls, or should I say, lack of!...More

Thank johnwesleyharden
Response from HI-Abilene, Manager at Courtyard Abilene Southwest/Abilene Mall SouthResponded 28 March 2018

Hello, We would first like to thank you for choosing us on your visit to Abilene. We would like to apologize that your stay here was not up to your expectations. We will make sure to coach our team on these issues you have encountered....More

Reviewed 4 March 2018 via mobile

Emily at the front desk has no compassion or empathy for her guests. I was contacted by one of my sisters that a family death occurred and we need to leave the hotel early. Emily told us that she does not care and part of...More

Thank Mikayla L
Response from HI-Abilene, Manager at Courtyard Abilene Southwest/Abilene Mall SouthResponded 7 March 2018

Hello, We want to apologize for this situation on your visit to our property. We will be sure to coach our front desk representatives on how to properly make adjustments to reservations if necessary. We hope you give us another chance on your next trip...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Hotel Amenities
Free Parking
Business Centre with Internet Access
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Dry Cleaning
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Outdoor pool
Hot Tub
Details
Price range
USD 102 - USD 162 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Abilene
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
USD 102 - USD 162 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Abilene
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (27)
Room & Suite (24)
Dining (2)
Questions & Answers
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Abctcu
14 May 2017|
AnswerShow all 3 answers
Response from James B | Property representative |
We allow assistance animals, just let the front desk know at check in!
0
Votes
TJAnders2004
30 April 2015|
Answer
Response from HI-Abilene | Property representative |
Courtyard as a brand does not have complimentary breakfast; however, we do have rates online that include breakfast. Courtyards have an on-site restaurant called the Bistro which serves a varies of breakfast sandwiches, hot... More
0
Votes
PecanBottomGirl
14 February 2015|
Answer
Response from HI-Abilene | Property representative |
We have an outdoor pool.
0
Votes
Room Tips
"We always ask for a top floor room, away from elevators and ice machines!!"
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"I am sure all are good, mine was right by the Bistro and it was quiet"
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"As far from the pool as possible- they don't enforce the rules so people are screaming in the pool at 2am..."
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"We were in room #334. Very nice"
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