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MainStay Suites Alcoa Knoxville Airport

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#5 of 15 Hotels in Alcoa
Certificate of Excellence
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MainStay Suites Alcoa Knoxville Airport
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168 Reviews from our TripAdvisor Community

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There are newer reviews for MainStay Suites Alcoa Knoxville Airport
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Showing 167: English reviews
Reviewed 24 September 2016 via mobile

My friends & I haves stayed at this location for Vols football games for the last 15 years. We have showed tremendous loyalty. Last night after traveling from Nashville, we we told we had a room, but it was with 1 bed & a sleeper sofa. We have 4 adults. Of course being UT/FLA weekend no other rooms are available....

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Helpful?
Thank Scott A
General M, Front Office Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience...

Reviewed 24 September 2016 via mobile

I stayed at mainstay suites in Alcoa. I was checked in by a wonderful front desk girl named leeanna . she said she was new but it didn't seem like it. She handled her job better then anyone that I've seen working there. She's spunky got a great personality! Rate this hotel 5 out of 5 because of her!!

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Helpful?
Thank Chris J
General M, Front Office Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Front...

Charlotte, North Carolina
Reviewed 10 September 2016 via mobile

This hotel is designed for extended stays, however, I stayed one night. The check-In agent, Jason, was super friendly and helpful. The room was a suite, albeit a small one. It was very clean and the hotel was relatively quiet. I did hear a dog barking while walking down the hall. The free breakfast was sufficient and not just "continental"....

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Helpful?
Thank USFlyBoy
General M, Front Office Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Front...

Reviewed 8 September 2016

My Husband & I and some Friends came to ride the backroads, the Hotel is centrally located to everything we wanted to do, they had secure parking for our motorcycles and the staff was very friendly and helpful. Very Clean and Great rooms!!!!

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Helpful?
Thank Bonnie R
General M, Front Office Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Front...

Centre, Alabama
Reviewed 23 August 2016

rooms were sound proof very well. they were clean, well stocked for everything you would need. I was extremely surprised to find the suite as big as it was with a full kitchen for a very low price. staff was super friendly and helpful. will be staying at this location again next time I am in this area.

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Helpful?
Thank bacroadluv
General M, Front Office Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

Thank you for taking the time to complete our online survey. We at Mainstay Suites of Alcoa strive for excellence to ensure all of our guests feel at home away from home. It was our pleasure to serve you. Thank you again and we hope to see you again real soon. Mainstay Suites - Come Enjoy the Suite Life!

Stamford, Connecticut
Reviewed 11 August 2016

Three of us on a motorcycle trip from CT. Can't say enough about the service we received from all. The manager, Perry Prichard, could not have been more helpful in providing interesting, different and extremely enjoyable routes for us to take. He provided safe and secure parking for our bikes and even had a wash station set up. Seriously we...

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Helpful?
Thank pmazz278
General M, Front Office Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

Thank you so much for taking the time to complete our online survey. We at Mainstay Suites of Alcoa strive for excellence to ensure all of our guest are happy and feel at home away from home. Thank you again and we hope to see you again real soon. Mainstay Suites - Come Enjoy the Suite Life!

Tomball, Texas
Reviewed 6 August 2016 via mobile

We are traveling to Delaware for a family funeral so this has been a difficult trip. We were treated so well and had an amazing stay at the Comfort Inn Presidential in Little Rock, after driving for 8 hours I was looking forward to another relaxing night. The reviews here were really good, staff was given high marks. I'm guessing...

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Helpful?
1Thank Patricia B
General M, Front Office Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience...

Maryville, Tennessee
Reviewed 29 July 2016

I can't say enough about the staff at MainStay Suites. After being away from home for Chemotherapy, we drove home (4 hour trip) to find a broken AC and a 98 degree house. I called MainStay and Jason found us a room right away. Check in was quick and for someone who was exhausted and miserable, that meant a lot...

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Helpful?
Thank meshermin
General M, Front Office Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

Thank you so much for taking the time to fill out our online survey. Your kind words mean a lot to us here at Mainstay Suites of Alcoa. It made Jason's day to read your survey, it really meant a lot to him and the rest of the Mainstay Team. We strive for excellence to ensure all of our guests...

Providence, Rhode Island
Reviewed 21 July 2016

I'll start by saying the rooms are very spacious, with all the amenities to make you comfortable. Also, nice patio area and pool. However, what won us over was Perry Prichard. We picked this hotel as a convenient location to ride our bikes through the Smoky Mountains. He saw us at breakfast the first morning and came over to introduce...

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Helpful?
Thank cmsaunders73
General M, Front Office Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Front...

Johnson City, Tennessee
Reviewed 14 July 2016 via mobile

From the moment we entered the building there was a pleasant vibe. We were greeted warmly and when we asked to change rooms it was handled immediately! The bed was comfortable and the pool was nice to have in the early evening. We would definitely return to this location 👍

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Thank Dwhblue7
General M, Front Office Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

Thank you for taking the time to tell us about your stay at our Hotel. It is our goal to ensure all of our guests feel at home away from home. Thank you again and we hope to see you again real soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Breakfast Available
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Knoxville MainStay Suites is located just minutes from the Knoxville Airport (McGhee Tyson Airport), the University of Tennessee and downtown Knoxville. Our Knoxville, Tennessee hotel is conveniently located to the nearby cities of Oak Ridge, Pigeon Forge, and Gatlinburg. The MainStay Suites Knoxville TN hotel is just minutes away from: Alcoa Aluminum, Maryville College, Knoxville Convention Center, Neyland Stadium, Blount County Industrial Par, the University of Tennessee Medical Center, and Knoxville Zoo. We offer Blink charging stations for electric cars on-site, so our guests and their vehicles can charge overnight! ... more   less 

Additional Information about MainStay Suites Alcoa Knoxville Airport

Address: 361 Fountain View Circle, Alcoa, TN 37701
Region: United States > Tennessee > Alcoa
Price Range: $74 - $135 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — MainStay Suites Alcoa Knoxville Airport 2.5*
Number of rooms: 80
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Also Known As:
Mainstay Alcoa
Alcoa Mainstay
Hotel Style:
#3 Family Hotel in Alcoa
#5 Business Hotel in Alcoa
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Questions & Answers

Here's what travellers have asked, with answers from MainStay Suites Alcoa Knoxville Airport staff and other travellers.
3 questions
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West Palm Beach, Florida
over a year ago
South Fulton, Tennessee
Sevierville, Tennessee

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Questions? Get answers from MainStay Suites Alcoa Knoxville Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Prefer full suite over single suite. Room facing the pool was great in Dec, but could potentially be considered noisy while in use.”
 of 5 bubbles travelswmypetz, 2 Jan 2017 | Read review
“ask questions! ball tournament's, why so full?”
 of 5 bubbles cigarettetopgun, 21 Nov 2016 | Read review
“We were on 2nd floor no complaints.”
 of 5 bubbles pmazz278, 10 Aug 2016 | Read review
“All the rooms looked great but dinner is easy with nearby walking distance restaurants and the free breakfast was terrific.”
 of 5 bubbles chazRT08, 5 Jul 2016 | Read review
“High floor probably best.”
 of 5 bubbles stokersam, 27 Jun 2016 | Read review
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