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Hilton Garden Inn Aiken

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#4 of 20 Hotels in Aiken
Certificate of Excellence
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342 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Aiken
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Showing 342: English reviews
Lancaster, South Carolina
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 June 2016

We were not very satisfied with our stay. The beds were uncomfortable and there was an issue with the television. I also felt we were overcharged. We would not stay there again. I didn't like the fact that employees were smoking e-cigs in the lobby.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank CountryGirlFromSC
Aiken, South Carolina
1 review
Reviewed 14 June 2016

Nice place to stay. Centrally located. Awesome staff. Didn't like that the breakfast was $11. The staff was always friendly and talkative. Never in a bad mood. There is a grocery store and several restaurants within walking distance. Also a movie theatre.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank N7186UWmichaelr
1 review
Reviewed 13 June 2016

Had to leave another hotel at midnight due to a bed bug issue. Arrived at this Hilton and discussed with front desk my situation. I needed a room but obviously did not want to bring the bed bugs with me. So front desk person was super nice and empathetic and helpful. I placed my clothing in a trash bag she... More 

Helpful?
Thank Becky R
Taylors, United States
1 review
Reviewed 11 June 2016

Nice rooms and great wing night on Wednesdays! Location is good and close to the movies theaters and close to restaurants. Easy access without a lot of traffic. I would definately stay here everytime I am in Atkin.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Marc R
Effingham, United States
1 review
Reviewed 6 June 2016

Comfortable beds but the room ran more than twice the rate that was advertised online. Also the television had a dismal amount of channels available compared to the hotel I stayed in the night before (in addition to having breakfast included in the cost of my stay at the previous hotel). Bathroom's sink faucet kept shutting off (appeared that a... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank David H
Miami, United States
Level Contributor
9 reviews
5 hotel reviews
Reviewed 6 June 2016

Wonderful and friendly staff. Very quiet room and very clean. I was here on business and found the hotel's office center well kept and fully functional. Guest services were very helpful and just a joy to deal with.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Joseph M
Villa Rica, Georgia
Level Contributor
69 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 6 June 2016 via mobile

The good... The room was clean and well appointed. It is also centrally located close to several restaurants. The bad... When I arrived I had to wait on the front desk person to finish her conversation with her friends in the restaurant, usually when I go in the person is at or near the desk. For some reason, she had... More 

Helpful?
Thank Kelly J
Greenville, South Carolina
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 June 2016

We were in Aiken for a tennis tournament. Hotel was perfect, staff was very helpful and location was also great! Fifth time staying at this Hotel (and location) and we will be back. Thank you Dorothy Holiday

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Alison F
JacquiRRose, Corporate Director of Sales & Marketing, Owner Representative at Hilton Garden Inn Aiken, responded to this review

Thank you for your loyalty to our hotel. We appreciate you taking the time to share your experience with the Trip Advisor community. We will see you again, next May! More 

Myrtle Beach, South Carolina
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 June 2016

Tvs haven't worked properly in over two weeks. You have to unplug it and plug back in to get it to work. Fire alarm went off at 8am. There was no fire. And elevator was out of order. I stayed there twice over a two week period, but I should have canceled my second reservation after my first stay.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jeremy54359
JacquiRRose, Corporate Director of Sales & Marketing, Owner Representative at Hilton Garden Inn Aiken, responded to this review

Thank you for posting a review of your recent stay with us. I am very sorry to see that you did not have a good experience. Fire alarms are always inconvenient, but they are integral to our life safety. I do regret that there were issues with the TVs. To better serve our guests, we recently upgraded our TV service.... More 

Winston Salem, North Carolina
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 May 2016

Couldn't take a shower the next morning since the tub faucet was missing. When I turned it on, water shot across the tub. Had to use a cup to pour water on my head. Told the front desk on the way out and they said, "I'll make a note of that." So much for the Hilton satisfaction guarnatee.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Mike F
KPCampbell, General Manager at Hilton Garden Inn Aiken, responded to this review

Dear Mr. Fish, As per our conversation, all charges for your stay were removed because we do stand behind our Satisfaction Grantee. Thank you sharing with us. We appreciate it, and all items mentioned have been addressed. We are genuinely sorry you had an unpleasant experience. As we expressed, we do hope you'll visit us again soon. Sincerely, Kathryn More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
Services
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn Aiken

Address: 350 Eastgate Drive, Aiken, SC 29803
Region: United States > South Carolina > Aiken
Price Range: $139 - $232 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Aiken 3*
Number of rooms: 92
Reservation Options:
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Also Known As:
Hilton Garden Inn Aiken Hotel Aiken
Hotel Style:
#2 Business Hotel in Aiken
#5 Family Hotel in Aiken
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Aiken staff and other travellers.
6 questions
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Questions? Get answers from Hilton Garden Inn Aiken staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We all stayed on the third floor and it was very quiet.”
 of 5 bubbles Z763ZDdavidp, 17 Oct 2016 | Read review
“I can't image there was a bad room.”
 of 5 bubbles 683cathyp, 28 Aug 2016 | Read review
“I always stay away from the elevators.”
 of 5 bubbles Antrim8, 14 Aug 2016 | Read review
“Just tell Trish what you want and she will make your wishes come true”
 of 5 bubbles Dawn2010, 7 Jul 2016 | Read review
“Choose a different hotel.”
 of 5 bubbles KYRay64, 6 Jul 2016 | Read review
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