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City Garden Suites

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509 Reviews from our TripAdvisor Community

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Showing 434: English reviews
Roxas City, Philippines
Reviewed 2 weeks ago

Check in was a disaster. I was arriving Manila 10-25, wife checked in on the 24th awaiting my arrival. This was not our first stay. The night manager on the morning of the 24th would not let my wife check ini without me, because my name was on the reservation which you required because I was using my credit card...

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Thank LloydSinclair
Metro Manila, Philippines
Reviewed 2 weeks ago

Arrived early at 8am in the hotel. Was feeling sick and i asked if they can allow an early check in which they let me once guest from the other room had checked out. It was a relief and felt grateful as I wanted to rest for the 10hour ride from my province. Room was spacious, clean an aircon worked...

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Thank Vaniebs
Angeles City, Philippines
Reviewed 2 weeks ago

Stayed here for overnight, staffs are friendly and room is clean but amenities in the room are not on the complete set up like the dental kit is available upon request or no slippers. breakfast was okay, Anyway in the end it was a comfy stay.thanks

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Helpful?
Thank ellcc
CGSManila, General Manager at City Garden Suites, responded to this review

Dear ellcc, Warm Greetings from City Garden Suites! Thank you for taking time to write a review. I am delighted to know that you were satisfied with your recent stay. Being CLEAN as you put it, is one of our top priority, our team did a great job in this area. I would like to inform you also that we...

Chicago, Illinois
Reviewed 2 weeks ago

The first thing that comes to mind is the fact that the front desk staff remembers my name from a previous stay last year. They get bonus points for that. In other words, I'm not just another guest handing over his credit card...I'm a guest with a name and face which they remember.

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Thank 319alonzow
CGSManila, General Manager at City Garden Suites, responded to this review

Dear 319alonzow, Warm Greetings from City Garden Suites! Thank you for your fabulous comment. You made our day with your great compliments. Our entire staff loved your review. Great and memorable service are our topmost priority. We try very hard to exceptional service at all time. Looking forward to be of service to you once again. Best Regards, Edelyn Morales...

Manila
Reviewed 2 weeks ago

Room was good. Spacious and price was very reasonable. The location is ok. The employees were very hospitable and kind. The foods in their breakfast buffet were not so presentable and not worth the price. They should serve with more food that is worth the price.

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Helpful?
Thank 473christian
CGSManila, General Manager at City Garden Suites, responded to this review

Dear 473Christian, Warm Greetings from City Garden Suites! Thank you for taking time to write a feedback on your recent stay. We are delighted to hear that you are satisfied with your room and the location of the hotel is according to your expectation. I am also glad that you find our staff as hospitable and kind. I am sorry...

Metro Manila, Philippines
Reviewed 3 weeks ago

I enjoyed our stay in the hotel. Its just that, kindly improve the washroom facilities and have those personal hygiene kits readily available. But ouverall stay was excellent. Friendly staff as well. They are really accomodating. Keep up the good work.

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Helpful?
Thank janinemariebee
CGSManila, General Manager at City Garden Suites, responded to this review

Dear Janinemariebee, Warm Greetings from City Garden Suites! Thank you for providing us a positive feedback. It's great to know that we have made a positive impression on you. We strive to provide an excellent customer service and it definitely sounds we succeeded. I am glad to let you know also that we are in the process of upgrading our...

Vienna, Austria
Reviewed 3 weeks ago

had a bedroom facing the street, and it was impossible to sleep. Between honking horns, rubbish collectors and truck vibrations, it felt like my bed was in the middle of the road. Never been in such a bad place, ended up not sleeping! Never again

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Thank fdelfabb
CGSManila, General Manager at City Garden Suites, responded to this review

Dear fdelfabb, Warm Greetings from City Garden Suites! Thank you for providing us a review on your recent stay. I am terribly sorry to hear the challenges about the outside noise. The hotel is located in the heart of Manila district which is very accessible to many establishments. We still hope that we will find the opportunity to welcome you...

Kuching, Malaysia
Reviewed 3 weeks ago

My stay was great. People were friendly there. Cons. The room was not quite sound proof. Can hear people walking outside. No bathtub. Air condition was a bit hard to adjust. But overall, I still like it there.

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Thank Jamesson Y
CGSManila, General Manager at City Garden Suites, responded to this review

Dear Jamesson Y, Warm Greetings from City Garden Suites! Thank you for your review. It's great to know that you were satisfied with your stay despite some inconveniences especially on the outside noise. We completely understand that the noise tends to be too much for some and rest assure we are looking into some improvements on the sound proofing. Certainly...

San Francisco, California
Reviewed 4 weeks ago via mobile

It was a fantastic experience with wonderful staff always happy to help you. Front office Manager WEN Agustin was so great in taking care of customers. Also, Alvin Urbano from the bar and front office he was always willing and helpful making sure you have a great time. Overall, super happy experience with City Garden Suites Manila. Keep up the...

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Thank Rickyen
CGSManila, General Manager at City Garden Suites, responded to this review

Dear Rickyen, Warm Greetings from City Garden Suites! Thank you for very much for your tremendous feedback. It's great to know that our staff have made your stay memorable. It means so much when guests were able to point out individuals who made that difference for them. We pride ourselves in providing the best customer service to all our guests,...

Noumea, New Caledonia
Reviewed 31 October 2016

I went many times to the City Garden. Every time I was well received, the staff is always friendly and welcoming. The hotel is well located for those wishing to visit feet in area and are not afraid to move. I particularly recommend this hotel to singles because the area is nice. Un bon endroit pour les célibataires qui n'ont...

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Helpful?
Thank Benoït L
CGSManila, General Manager at City Garden Suites, responded to this review

Dear Benoit L, Warm Greeting from City Garden Suites! Thank you for your positive review. It's great to know that we were able to maintain your expectations which made you comeback again and again. Truly, the hotel is strategically located in the heart of Manila district which is nearby important establishments, we are also near historical places such Intramuros, National...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Multilingual Staff
Official Description (provided by the hotel)
City Garden Suites Manila is a Standard Class Hotel and an ISO 9001:2008 Certified in all aspects of its operations. One of the 3 properties under the City Garden brand, has emerged to be first-in-mind for hotels in the Philippines' capital city. The hotel offers top class accommodation with business character and elegant furnishings that provide guests value for their money. A great choice for business and leisure travelers who are seeking comfort, affordable rates and cozy ambiance that is so relaxing and refreshing. Every guestroom offers modern and up to date facilities and five star quality amenities bringing new dimensions in luxury and leisure. ... more   less 

Additional Information about City Garden Suites

Address: 1158 A. Mabini Street | Ermita, Manila, Luzon 1000, Philippines
Region: Philippines > Luzon > Metro Manila > Manila > Ermita
Price Range: $60 - $72 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — City Garden Suites 3*
Number of rooms: 142
Reservation Options:
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Also Known As:
City Garden Hotel Manila
City Garden Manila
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Questions & Answers

Here's what travellers have asked, with answers from City Garden Suites staff and other travellers.
3 questions
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1 month ago

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Questions? Get answers from City Garden Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I prefer to get the lower floors cz you can use the stairs anytime if their elevator is busy.”
 of 5 bubbles Vaniebs, 26 Nov 2016 | Read review
“I continuously had to ask for bottled water because housekeeping didn't consistently replace the used bottles. Coffee bar was dismal, just enough for 2 cups. ”
 of 5 bubbles corynicolson, 24 Oct 2016 | Read review
“everything was great”
 of 5 bubbles leonanitac, 17 Oct 2016 | Read review
“Comfort room were to small”
 of 5 bubbles jheriana, 16 Oct 2016 | Read review
“I stayed at the top floor (5th floor) of the new Wing and didn't hear any traffic noise at all. You need to request for daily complimentary water or they wont replenish drinking water to your room. ”
 of 5 bubbles dmyc2015, 16 Oct 2016 | Read review
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