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Citystate Tower Hotel

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220 Reviews from our TripAdvisor Community

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Showing 156: English reviews
United Kingdom
Reviewed 15 February 2017

I've stayed at this hotel several times and can't fault the staff who are always helpful, courteous and polite, the restaurant is also good with a wide offering served in very pleasant surroundings. The only thing that lets it down are the rooms if you are not careful, they range from really quite good to very, very bad, I would...

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Helpful?
Thank Anthony R
Citystate Tower H, Manager at Citystate Tower Hotel, responded to this review

To our valued guest: Thank you for your review. Your feedback is valuable to us as we strive to improve with each and every stay. We are sorry to hear that your stay at our hotel did not meet your expectations and had to upgrade to a De Luxe room. We greatly appreciate your comments about aspects that needs updating...

Vancouver, Canada
Reviewed 7 February 2017

our mattress is a bit older, the TV is from the 90's and it takes a bit long time to turn on (slow to react). The refrigerators in the units needs to be start up before using. The shower floor can get clogged when you shower. But staff are polite. and its really close to Manila's historical landmarks and malls....

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Helpful?
Thank Emjoyran
Citystate Tower H, Manager at Citystate Tower Hotel, responded to this review

To our valued guest: We really appreciate that you took the time to send valuable review about your stay at our hotel , We are delighted to hear from you complimenting our service and staff. However, we are truly sorry to hear that the room did not meet your expectations during your stay. We are in the process of upgrades...

Reviewed 17 January 2017 via mobile

Staff very friendly but the deluxe room smelt bad and we had to ring up to be changed room due to the very loud karaoke at 2am. Staff friendly and willing to help, please watch out for Taxi services from the airport, you can easily get caught into paying 3000 php for a 250php ride! Luckily for us this was...

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Helpful?
Thank Ryan G
Citystate Tower H, Manager at Citystate Tower Hotel, responded to this review

Dear Sir, We really appreciate that you took the time to send valuable review about your stay at our hotel which we were delighted to read, especially for mentioning our good customer service. We will pass on your compliments to our staff. Thank you for your comment. We value views and comments as this assists us in improving our service....

Makati, Philippines
Reviewed 1 November 2016 via mobile

A very nice hotel if your a family on a budget and really caters to your family's needs. At the heart of the metro very accesible to transpo, attractions and malls. Has very friendly staff and are more than willing to help you. Nearby places to go are Robinsons Place Manila, Luneta, National Library, National Museum, Manila Ocean Park, US...

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Helpful?
Thank zaiblade09
Citystate Tower H, Manager at Citystate Tower Hotel, responded to this review

Dear Guest, Thank you for your comment. It is nice to know that you appreciated what the location of the hotel has to offer especially for mentioning our good customer service. We will pass on your compliments to our staff. Thank you for choosing to stay in our hotel and also for taking the time to write a review. We...

den haag
Reviewed 18 October 2016

Be sure to keep your paymentbill with you! Wenn i tried to check out,they aske me to pay the room.It was already payed by me,cash.Suddenly they could not find my payment,but afther a while,i could find the proof in my bag.To me it was a insult,a big insult.Because they would not let me go,i had to catch my plane.Do not...

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Helpful?
Thank ron s
Citystate Tower H, Manager at Citystate Tower Hotel, responded to this review

Dear Sir: Thank you for bringing your concerns to our attention. Please allow me this opportunity to apologize for the inconveniences you have experienced during your stay. Your willingness to share your thoughts is appreciated. We are now seriously doing upgrades and improvements with our WIFI reception. Our hotel staff is now more closely monitored to ensure guest satisfaction and...

Reviewed 13 October 2016 via mobile

The Citystate Tower is in Ermita. This not in a particularly attractive part of Manila. Certainly not a place I would recommend for tourists. The neighborhood is seedy and filthy. The main attraction for me is when I journey to Puerto Galera they have Ski Cat bus and Ferry service that books and leaves directly from the Lobby. So I...

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Helpful?
Thank Henry L
Citystate Tower H, Manager at Citystate Tower Hotel, responded to this review

Dear Sir: Thank you for your comment. We value views and comments as this assists us in improving our service. We look forward to welcoming you back!

Villasis
Reviewed 4 October 2016 via mobile

Well hotel is ok bit dodgy neighbourhood but nothing too bad. Service in restaurant is only one good waitress. Rest of them just stand around having fun and served me dessert as first course why I was still waiting for starter and main I'm not kidding, Chef must have been sleeping also. Room ok but AC worn out hardly working...

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Helpful?
Thank Daniel Jan B
Citystate Tower H, Manager at Citystate Tower Hotel, responded to this review

Dear Sir: We are sorry to hear of the problems you experienced during your recent stay at our hotel. Your willingness to share your thoughts is appreciated as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the hotel that need updating. We are now seriously doing upgrades and improvements with our...

Reviewed 28 September 2016 via mobile

Try our service Las Palmas Hotel Manila low ratea good rooms Good service good foods breakfast buffet no hidden charge. As low as 1900 pesos a day. 09056782708 call me for other details. We have a group rates,corporate and travellers rate.

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Thank Teejay B
uk
Reviewed 24 August 2016

Stayed here for 1 night. I expected a bit more than we received for the amount we payed. no hot water for a shower at 3am. no free bottled water in the fridge. Aircon noisy and not operating property. The buffet breakfast was included at 280 p but no foreign food all Asian. When I asked I was told its...

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Helpful?
Thank Garry B
Citystate Tower H, Manager at Citystate Tower Hotel, responded to this review

Dear Sir: We are sorry to hear of the problems you experienced during your recent stay at our hotel. Your willingness to share your thoughts is appreciated as we strive to improve with each and every stay. Our breakfast will be expanded to include more options and is now more closely monitored to ensure guest satisfaction. We greatly appreciate also...

Zoetermeer, The Netherlands
Reviewed 2 August 2016 via mobile

I had a big room. The room was clean. I stay with my wife. The tv was old and to small. 31 cm old model. Not nice if you use to look at 60 inch. We stay in Room 702. Airco was noicy. Tv channel and room service was ok. The restaurants offers enoug choice. Is expensive special drinks. But...

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Helpful?
Thank S P
Citystate Tower H, Manager at Citystate Tower Hotel, responded to this review

"Thank you for choosing to stay in our hotel and also for taking the time to write a review. We have noted your comments and you can be assured that we have already taken steps to address these concerns. We hope to see you and your family again in the near future."

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Business Centre with Internet Access
  • Concierge
Official Description (provided by the hotel)
"A new land mark in sunshine Manila" ... more   less 

Additional Information about Citystate Tower Hotel

Address: 1315 A. Mabini Street, Ermita, Manila, Luzon, Philippines
Region: Philippines > Luzon > Metro Manila > Manila > Ermita
Price Range: $58 - $74 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Citystate Tower Hotel 3*
Number of rooms: 250
Reservation Options:
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Also Known As:
Citystate Hotel Manila
Hotel Style:
#7 Casino Hotel in Manila
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Questions & Answers

Here's what travellers have asked, with answers from Citystate Tower Hotel staff and other travellers.
4 questions
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den haag
6 months ago
Xinbei, Taiwan
over a year ago
over a year ago

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Questions? Get answers from Citystate Tower Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request for the newly renovated rooms from 2nd to 5th floor.”
earth-trekker-x2, 3 Apr 2017 | Read review
“chose inside room. rooms facing making are particularly noisy and suffer from noise from adjacent club which does not close until 4am”
Bear502, 28 Mar 2017 | Read review
“Ask to see a room first”
, 14 Feb 2017 | Read review
“I like the new annex rooms”
diverdown76, 13 Jul 2016 | Read review
“the highest one if possible to avoid street noise”
Marigoldp, 17 Jun 2016 | Read review
5 of 5