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Holiday Inn Express Kuala Lumpur City Centre, an IHG Hotel

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Traveller (868)
Room & Suite (319)
Dining (98)
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About

#67 of 489 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Travellers' Choice
Welcome to the Holiday Inn Express Kuala Lumpur City Centre!An IHG hotel in the heart of the Kuala Lumpur's Golden Triangle. A business district, lifestyle, dining and entertainment hub. Located in Jalan Raja Chulan, 3-minute walk from Raja Chulan Monorail Station and a 7-minute from Bukit Bintang MRT Station.Accessibility to all attractions including Petronas Twin Towers, KL Tower, Kuala Lumpur Convention Centre (KLCC), Aquaria KLCC, Petaling Street, Central Market, and Kuala Lumpur Bird Park.Explore Bukit Bintang shopping paradise such as Pavilion Bukit Bintang, Suria KLCC, Avenue K and Lalaport. Enjoy the nightlife at Changkat Bukit Bintang and try a local food at Jalan Alor.Wake up with our Power Shower after a good night's sleep with high-quality bedding and choice of soft or firm pillows, with option of rooms with sofa-bed or sofa-mattress that comfortably accommodates up to three guests.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Walking tours
Highchairs available
Car hire
Business Centre with Internet Access
Valet parking
Paid private parking on-site
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Happy hour
Snack bar
Wine / champagne
Vending machine
Taxi service
Conference facilities
Meeting rooms
Photo copier / fax In business centre
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Shared lounge / TV area
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bidet
Interconnected rooms available
Safe
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
Radio
iPod docking station
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Centrally Located
Languages Spoken
English, Chinese, Hindi, Indonesian and 3 more

Location

84 Jalan Raja Chulan, Kuala Lumpur 50450 Malaysia
Holiday Inn Express Kuala Lumpur City Centre, an IHG Hotel
1009Reviews56Q+A100Room tips

Reviews
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Shameek wrote a review 4 Feb
Kolkata (Calcutta), India104 contributions44 helpful votes
I stayed here for one night while coming back from Koh Lipe and Langkawi. Stayed at 13th Floor. Room was decent in size and great in terms of cleanliness. Bathroom was spotless and spacious. The lobby of this hotel is at 1st floor. So while check-in and check-out, we had to move our luggage on our own through elevators and stairs. Elevators can be difficult to get in evening and morning rush hours. Breakfast area had huge crowd at 9 AM in the morning and most items were consumed. It took 5-10 mins to find a place to sit and 15-20 mins to find the refilling of the items. The breakfast area and the buffet could have ben managed better. Location of the hotel is great. We could reach Pavilion Mall and the elevated walkway (to go to KLCC) in 10 mins. Overall an efficient hotel with a great location.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: make your way to breakfast early.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Zu_Explorer wrote a review Mar 2023
Mauritius64 contributions87 helpful votes
+1
Hotel's Favourite
I researched a lot on Trip Advisor before I booked this hotel for 14 nights/15 days, let me tell you it was a perfect choice. I will discuss about the hotel, the staff, and the location. I will also discuss where they can improve (and solutions), particularly the day they had a power cut (lift issue), and I was forced to walk 18 floors downs, 18 floors up, and 18 floors down again. After an overnight flight, I reached the hotel at noon. At check-in, I was initially offered a connecting room, which fortunately I was able to change to a better room (smaller, but on a higher floor with great view on the skyscrapers behind the hotel). A special shout out to Mr. Joseph who found me my perfect room. Room was normal size, bedding was amazing good, and the shower/toilet worked great. Fortunately I did not have any noisy neighbours, and given I was far from the lift, I did not hear any foot traffic outside the door. Throughout my 15 days, the cleaning boys always cleaned the room correctly. In many hotels I have been, the magnetic door key usually have issues, but in HIE KL, both my cards did not fail once for 15 days! The hotel itself was always spotlessly clean every day. The lift was fast, I am not sure why people saying it is slow on TripAdvisor. The reception has always been fast and efficient. The guest relations officers were generally well-mannered, and helped in collecting my packages and storing my bags. At night, I also saw the hotel workers teamworking in washing the entrance of the hotel (fantastic!). There is a smoking area on the parking lot, which is 5m from the main road, so it was a safe and quiet space to chill for hotel guests. The security team was also helpful, special shout-out to Mr. Alok. Let’s not forget the laundry on the 2nd floor, very helpful when you stay for long term (price 10MYR for washer and 10MYR for dryer, paid in cash upfront at the reception for the tokens). Location is perfect, on the border of busy Bukit Bintang, which means you are not stuck in a crowd / traffic when you get out of the hotel. 3mins walk to the nearest metro Raja Chulan, and 12mins walk to Pavillon Mall. If you intend to use Grab Car / Taxi a lot, it is a good place, as you will avoid traffic jam, plus the GoKL free bus also drives in front of the hotel. In the building on the left of the hotel, you have a Mc Donald’s (open till 2am), Pop Food, a mini-mart, and a Selections Grocery Store (open till 10pm). On the ground floor of the hotel, at the back, you have 2 high-end restaurants, 1 café and 2 bars. Changkat and Jalan Alor are 15mins walk (you easily beat the constant traffic jam there). On your way to Changkat, you also get 7/11, some mamaks, and some cheaper bars. The hotel itself is in a safe and secure area, and I never had any issue, whether during the day or at night. While you don’t have access to a rooftop, I highly recommend visit the Heli-Lounge, which is 5min walk behind the hotel (entrance with 2 drinks is 100 MYR, and the views at night is crazy). Big taxi from KLIA1 to hotel cost me 110MYR with a coupon taxi, and a Big taxi from the hotel’s concierge to return to KLIA1 cost me 180MYR. On my backpack trip to Singapore, I paid 80 MYR with small Grab Car from the hotel to KLIA2. Problems encountered and solutions offered or I propose: I was initially overcharged when I checked-in due to a booking malfunction, but I was too tired to sort it out. Fortunately after some discussion, it was sorted out, and I got a refund 1 month later. There was a lot of dust on the upper flat surfaces of the room (above the mirror, above the suitcase storage area, above the wardrobe, above the curtains). The cleaning boys were all shorter than me, so I recommend using a ladder to reach these surfaces. Even if I requested the bedding to be changed every day, they only did it 3 times in 14 nights. Thumbs down for this. The air filtration can be tough some days, and you get a sore throat. Other days it was fine. The bathroom easily gets clogged (your feet is in a swimming pool of soap and water). The breakfast is by far the biggest issue at this hotel. They have a limited set for European, Malaysian and Indian taste. Because they try to serve 3 tastes, the quality gets bad for all 3 tastes. Coffee and pastry was always excellent, however the choice of hot food was kind of limited. I wish they had an egg station where we can get omelette. For foreigners reading this, while Nasi Lemak is a must try, be ready to smell fish during your breakfast (hahaha!). And now to the famous power cut/lift issue. One day in the afternoon, I was in my room. There was a power cut. The rooms electricity were still working, but the corridors and lifts were all turned off (except for emergency lightning). The phone lines, Wi-Fi and TV were also cut off. I knew there was an issue and I was personally scared there was a bigger issue like a fire. I walked down the 18 floors, and was informed there was a technical issue with the lifts. I had dinner outside then walked the 18 floors back up. However, I could not rest as I was scared to be stuck on a high floor without communication. So I walked back down to go chill outside. Fortunately when I returned around midnight, the staff service lift was operational (1 lift in 9 lifts). Guests were queuing to go up, and after 10 mins wait, it was finally my turn to go back up. By the next morning, 2 additional lifts were operational, and eventually the issue was resolved. Having walked up and down 54 floors in dark stairs, I am pretty sure I burned a thousand calories (+ leg pain). I wished the hotel offered some form of compensation for this unfortunate misadventure. To wrap up, overall it was a great hotel experience for the price, albeit a few unfortunate incidents. I will be travelling to Kuala Lumpur again next month for business, and HIE KL is definitely at top my list, particularly as an IHG member I want to reach the next milestone. However, I will definitely call first to check if their lifts are working and if they have anything new in the breakfast!
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Date of stay: February 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Breakfast is busy time, upper floor usually best
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
4 Helpful votes
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Response from Ferhad Abdul Rahman, General Manager at Holiday Inn Express Kuala Lumpur City Centre, an IHG Hotel
Responded 2 Apr 2023
Dear Zu_Explorer, Greetings from Holiday Inn Express Kuala Lumpur City Centre. First of all, thank you for choosing to stay with us during your trip to Kuala Lumpur. We are delighted and glad to hear overall you had a wonderful stay experience here at our hotel. We always value our guest feedback as it helps to motivate and also let us to know where we can further improve on. We aim to always ensure our guest have a wonderful and memorable stay here in the heart of Kuala Lumpur. We not only have a strategic location, however our location also allows our guest to have easy access to supermarkets and marts, various food and public transportation. We hear your feedback in regards to the limitation of food. We have already alerted our internal team and we are working on improving our guest breakfast experience. In regards to the lift, due to the necessary maintenance needed we do apologize for the inconvenience. However we do hope that this does not affect your overall stay here with us. We hope and look forward to seeing you again in the coming future. Warm regards, Ferhad Abdul Rahman General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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M4r7 wrote a review Jan 2024
Cleethorpes, United Kingdom35 contributions4 helpful votes
Staff were nice room was clean we were up graded to a bigger room upon arrival He said it’s with having two big bags we need extra space The black out blind made a big difference to a good nights sleep The TV was first class! The picture was the first one that worked on all channels in the last half a dozen hotels we’ve visited in Asia - Nice little bar next door worth a visit Breakfast time was a bit busy with some food running out which was quickly replaced to be fair Although the beans were stone cold when arriving from the kitchen in a big pot - Coffee was 10/10 - plenty of juice drinks - all in all would definitely stay here again
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Date of stay: January 2024Trip type: Travelled as a couple
Room Tip: Arrive breakfast early or late. Big supermarket next door but one out of the hotel turn Left Nice...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jey W wrote a review Jan 2024
Thailand7 contributions
I had been to this hotel two times prior and the experience was good. This time it was terrible. While the staff is very good and work hard, there are obvious systemic issues with the hotel. We had a 4 hour fire alarm because (they said) someone was smoking in their room. But it took them 4 hours to turn off the alarm and dozens of people had to leave the hotel in the evening. Then there are also people smoking in rooms, which happens a lot in SE Asia. Had to change rooms. Overall, it was a really bad experience. First two times was better,
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip: Request a street facing room -- nicer. And ask for a guaranteed non-smoking room.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn Express Kuala Lumpur City Centre, an IHG Hotel
Responded 4 weeks ago
Hi Jey W, Thank you for staying at Holiday Inn Express Kuala Lumpur City Centre and thinking of IHG Hotel & Resorts for all your travel needs. We offered an efficient stay in a place that felt fresh and focused only on the features and services they needed. I saw your review and am sorry for the experience you had. I know you have options when reserving and choosing us because this is not what you expected, and with this in mind, I distributed your comments to our managers for evaluation. We rectified our errors so they do not happen again. I invite you to come and stay with us on your next travel. Thank you for your time, Oscar C. Case Manager IHG Hotel & Resort Services
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nabil A wrote a review Dec 2023
5 contributions
I had good and cozy staying at this hotel. Professional stuff, not big but clean and comfortable rooms.Various kind of meals at breakfast. Very good location,near to KL tower and Bukit Bintang.provide luggage storage service if you have plan to quit KL.
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Date of stay: October 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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ryanchia972 wrote a review Dec 2023
Singapore, Singapore5 contributions16 helpful votes
+1
Efficient and fuss free. Quite similar experience as other Holiday Inn hotels which are known for efficiency. Compact rooms with everything you need, nice work desk and desk lamp. Gym was compact with free weights, yoga mats, elliptical machine and a couple of threadmills. Just that for the past three days that I was there, there were no gym towels in spite of the signage for towels. Breakfast was a draw for holiday inn. Wide range of choices just that on peak hours especially 630am when there are large number of tour groups making early departure, the buffet area can be packed. Location is accessible via 5 mins walk from Raja Chulan LRT with good variety of convenience shop next to hotel (Family Mart, Mcdonalds, and another supermarket). Walking distance to Bukit Bintang area as well and KLCC. Recommend this hotel for a fuss-free and easy to reach hotel.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip: IHG members are offered higher floor. But hotel doesn't offer much of a view given that it was...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Susanta S wrote a review Dec 2023
77 contributions83 helpful votes
From check in itself, the efficiency and cordiality are omnipresent. Location is superb, nice breakfast, clean rooms. No wonder that the hotel remains almost full. It was good both for business and family budget travellers. Highly recommended
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Date of stay: December 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Nelson170017 wrote a review Nov 2023
Alor Setar, Malaysia83 contributions5 helpful votes
+1
I came to check in this for Coldplay Concert, and I find that this hotel is near to Monorail Station-Raja Chulan, it is easily for traveller to hang out at buzzling area which is Bukit Bintang. Bathroom is clean, and pillow is fluffy. The only thing I dislike is the window shades is not proper maintained.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip: n/a
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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sanlorenzo153 wrote a review Nov 2023
San Juan, Puerto Rico8 contributions2 helpful votes
+1
Excellent service, great security ,and very nice employees. Free breakfast, but not too great for Westerners. Breakfast is mainly asian cuisine, which I understand. Security was impressive. They had people all over the place. I highly recommend this hotel.
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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lovely wrote a review Nov 2023
1 contribution
First time visit kuala lumpur malaysia and first time stay at holiday inn express, the hotel very nice and i got room with beautiful view facing to the city, staff very friendly and also the room very clean, the location very strategic close to the bukit bintang and petronas tower, but quite far from airport, over all so good and very recommended
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
AU$72 - AU$93 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
383
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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HOLIDAY INN EXPRESS KUALA LUMPUR CITY CENTRE, AN IHG HOTEL (AU$72): 2024 Prices & Reviews (Malaysia) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Holiday Inn Express Kuala Lumpur City Centre, an IHG Hotel
Which popular attractions are close to Holiday Inn Express Kuala Lumpur City Centre, an IHG Hotel?
Nearby attractions include Ur-Mu (0.4 km), Heli Lounge Bar (0.2 km), and Suzie Wong (0.09 km).
What are some of the property amenities at Holiday Inn Express Kuala Lumpur City Centre, an IHG Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Holiday Inn Express Kuala Lumpur City Centre, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express Kuala Lumpur City Centre, an IHG Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and complimentary tea during their stay.
Is parking available at Holiday Inn Express Kuala Lumpur City Centre, an IHG Hotel?
Yes, free parking, a parking garage, and paid private parking on-site are available to guests.
What are some restaurants close to Holiday Inn Express Kuala Lumpur City Centre, an IHG Hotel?
Conveniently located restaurants include Kampachi EQ, Nipah, and Bottega Lounge.
Are there opportunities to exercise at Holiday Inn Express Kuala Lumpur City Centre, an IHG Hotel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express Kuala Lumpur City Centre, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Express Kuala Lumpur City Centre, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Holiday Inn Express Kuala Lumpur City Centre, an IHG Hotel?
The staff speaks multiple languages, including English, Chinese, Hindi, Indonesian, Turkish, Malay, and Tamil.