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Stayed in this hotel for several day. On the fourth day, requested for make up room but found out there is a hair on the bed and some dirty on the bed sheet. Breakfast buffet was not fill up consistently. Bright side about it is...More
Response from SilkaHotelsMsia, General Manager at Silka Cheras Kuala LumpurResponded 1 week ago
Greetings from Silka Cheras Kuala Lumpur.
Thank you for sharing this review with us. It is an anguish to know that our team members could not deliver the standard service as requested by your goodself during your last stay with us.
Just visit the hotel last week. The customer services is very good especially Mr Amirul. He help me a lot during check in process. Room also convinient and suitable to all customer. I give 10 star for their services and roomMore
Response from SilkaHotelsMsia, General Manager at Silka Cheras Kuala LumpurResponded 3 weeks ago
Dear Omar H,
Warmest greetings from Silka Cheras, Kuala Lumpur.
Thank you so much for the outstanding review on TripAdvisor. We are thrilled to know that you had a great experience with us and we would be more than happy to extend the same quality...More
Every year since 2015,we and my family always choose Silka Cheras hotel for our stayed,after traveling from Singapore for Chinese New Year, we choose this hotel because we feel so comfortable and i like the design of the room,the main thing is,the service was very...More
1 Thank chseehrwong
Response from SilkaHotelsMsia, General Manager at Silka Cheras Kuala LumpurResponded 30 March 2018
Warm greetings from Silka Cheras Kuala Lumpur. Thank you for rating our hotel and sharing your feedback. We are pleased to know you enjoyed your stay with us and look forward to welcoming you again soon.
David Wong - General Manager, Silka...More
Firstly when I contacted to the hotel and requested for connecting rooms since I came here for show room last year for my wedding this year. However the person who received the call and informed me that I booked two rooms (one double bed and...More
1 Thank rosalindc232
Response from SilkaHotelsMsia, General Manager at Silka Cheras Kuala LumpurResponded 6 March 2018
Warm greetings from Silka Cheras Kuala Lumpur. Thank you for rating our hotel and sharing your feedback. We sincerely apologise for the unpleasant experience during your stay with us. Indeed, it is unacceptable. Rest assured we take your complaints seriously and will be...More
We stayed at this hotel for a couple of days. The reception staff was not at all welcoming. The lady kept on fidling with her phone and replied in a rude tone. Even though we had booked the room online beforehand we had to wait...More
Response from SilkaHotelsMsia, General Manager at Silka Cheras Kuala LumpurResponded 28 February 2018
Dear Sayoni G,
Warm greetings from Silka Cheras Kuala Lumpur. We sincerely apologise for the unsatisfactory experience in some areas during your stay, and rest assured we will work on improvements for a better guest experience in future. We hope you will give us a...More
The ideal address for both leisure and business travellers, Silka Cheras is centrally located in Cheras, a bustling suburb of Kuala Lumpur and is well connected via major local transportation networks. Silka Cheras Kuala Lumpur is strategically located just a 15-minute drive away from the heart of Kuala Lumpur City Centre and 45 minutes from Kuala Lumpur International Airport. Position as a value-led hotel and managed by Dorsett Hospitality International, Silka Cheras Kuala Lumpur boasts of 319 guestrooms.Other facilities include the Cheras Room, ideal for small-medium meetings and banquets or events with a capacity of up to 220 people; and an all-day dining facility: Curvz Cafe.