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Seri Pacific Hotel

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943 Reviews from our TripAdvisor Community

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Showing 787: English reviews
Reviewed 3 days ago NEW

The internet wifi is very poor and takes a lot of attempt to be able to connect and once you connected, you will be disappointed to see that the internet is slow even at 6am. Business guests, stay away from this hotel.

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Helpful?
1Thank Yashim W
Alor Setar, Malaysia
Reviewed 4 days ago NEWvia mobile

At first at reception the hotel said my name is not in the Hotel lists despite my company have booked long time. Then They gave me a wrong room with guests. Very bad experience. The guests was shocked and i also felt so bad. Room no 2826.

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Helpful?
1Thank mbbszaman
SeriPacific, General Manager at Seri Pacific Hotel, responded to this review

Dear Mbbszaman Thank you for taking time to share your experience during your recent stay with us. Please accept my sincerest apologies for the poor service that you received during he check in and also the room allocation. It is definitely not our standard of services but unfortunately you had a very bad experience. I have highlighted your comments to...

Kolkata
Reviewed 6 days ago NEW

We stayed in this hotel for 2 days and we had a very pleasant and fulfilling stay in this hotel. It is indeed a 5 Star Hotel minus the hefty pricing. The property is very clean, very well maintained with co-operative staffs who will always greet you with a smile. The rooms were okay, spacious but lacked the grandeur of...

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Helpful?
Thank Sohan D
SeriPacific, General Manager at Seri Pacific Hotel, responded to this review

Dear Sohan Thank you very much for taking time to share your comments with us. I am glad and happy that you had a good and comfortable stay. I have also taken note on your last words that you are glad that you did book us for your stay as reviews are always very subjective and I am happy that...

Malaysia
Reviewed 6 days ago NEW

Stayed here in January 2017 while attending a conference in PWTC. Stayed on the 17th floor. Many pros and cons, but overall not too bad. Pros: Good location -adjacent to PWTC, shopping mall and Putra LRT stop just across the road. Concierge was friendly and check-in/ check out was fast. Not much road noise if you stay on a higher...

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Helpful?
Thank Lismarie
SeriPacific, General Manager at Seri Pacific Hotel, responded to this review

Dear Lismarie Thank you for taking time to share your stay experience with us. I am glad that you had a good stay with us however, I have taken note of some of the shortfall in the service deliveries that you had encountered. I have highlighted your points to the respective department and I have directed them to ensure better...

Mandurah, Western Australia, Australia
Reviewed 1 week ago NEWvia mobile

This was a first but quick visit to Kuala Lumpur. We found the hotel to be clean and the staff friendly, the breakfast was nice with a large selection of fruits and local (Asian) cuisine. There is a large shopping complex across the street with a train station about 200m further.

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Helpful?
Thank Reinhardt K
SeriPacific, General Manager at Seri Pacific Hotel, responded to this review

Dear Reinhardt Thank you vey much for taking time to share your comments with us I am glad that you had a good and comfortable stay with us and that you find the location to be suitable for a short stay in KL. Thank you once again and hope to see you again soon Best regards Halim Merican CHA General...

Maldives
Reviewed 1 week ago

Stayed here for 4 nights in January 2017. The hotel was quite old, and we felt that it looked quite worn out, depressing and past its heyday. Even though the hotel looks to have the facilities and offers services you would expect at a 5-star hotel, the old style decor, interior designing, etc. didn't really give us the impression of...

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Helpful?
2Thank Naseeh
SeriPacific, General Manager at Seri Pacific Hotel, responded to this review

Dear Naseeh, Thank you very much for sharing your stay experience with us. I am glad to know that you had some positive views about the hotel and at the same time some not so positive views. Indeed, we are an old hotel which is almost 30 years plus old and as such, our décor may not be as trendy...

Jakarta, Indonesia
Reviewed 1 week ago

Seri Pacific Hotel located strategically across the Sunway Putra Mall. Make very easy for guests if they want to do shopping and eating. It's also near to the train station, 3-4 min walking distance. Staff were helpful and friendly and room also nice and clean. everything just ok only you have to wait in long queue for breakfast. And when...

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Helpful?
1Thank Fransiska K
SeriPacific, General Manager at Seri Pacific Hotel, responded to this review

Dear Fransiska, Thank you very much for sharing your stay experience with us. I am glad that you had a good and comfortable stay but at the same time I have taken note of the breakfast issue. Indeed, when we are running more than 80% occupancy and to avoid too long of a waiting time, we do open up the...

Koh Tao, Thailand
Reviewed 1 week ago

Great value for the money. There is a shopping mall just across the road . It was very handy. Friendly staff, perfect location and great breakfast . Highly recommended . They offer you everything you need. Would definitely go back!

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Helpful?
Thank LindaSummer87
SeriPacific, General Manager at Seri Pacific Hotel, responded to this review

Dear LindaSummer87 Thank you for taking time to provide us your feedback. I am glad that you had a good and comfortable stay with us and that our team was always ready to serve you. I have shared your comments with them and they are delighted that they were able to provide you with great Malaysian hospitality. Thank you once...

Bangalore
Reviewed 2 weeks ago

It is very a good hotel suitable for Tourists and Corporate business executives. It is less than an hour drive from Malaysia Airport. Rooms are clean and spacious. Food is good. Metro Train connectivity is available at the front side entrance of the hotel. Overall a good stay and enjoyed it.

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Helpful?
Thank Balasubramanian P
SeriPacific, General Manager at Seri Pacific Hotel, responded to this review

Dear Balasubramaniam, Thank you for taking time to provide us your feedback. I am glad that you had a good and comfortable stay with us and that our team was always ready to serve you. I have shared your comments with them and they are delighted that they were able to provide you with great Malaysian hospitality. Thank you once...

Reviewed 2 weeks ago via mobile

Strategically located at Sunway Putra Mall. The hotel is quite old but rooms are spacious and comfortable. Staff very friendly and cooperative and can always help to book excursions and tours. Being beside a mall, the hotel is close to most facilities and restaurants, coffee shops. Suitable for family travelers.

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Helpful?
Thank Said A
SeriPacific, General Manager at Seri Pacific Hotel, responded to this review

Dear Said Thank you for taking time to share your stay experience with us. I am glad that you had a good and comfortable stay with us. I have shared with my team your comments and I am certain that they will strive to do much better for our guest and make them equally happy like you. Once again thank...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
Food & drink at the hotel
Kofuku Japanese Cuisine
Kofuku Japanese Cuisine
Cuisines: Japanese, Sushi, Asian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Only ultramodern Atrium Hotel connected to Putra World Trade Center. With recently renovated and refurbished rooms, we cater to Corporate business and MICE events. Our restaurants range from Local, Asian and International cuisine including our famous Authentic Japanese restaurant KOFUKU. Our Spa with Balinese and Malaysian treatments will rejuvenate your body and soul after a long day at work.Located opposite the newly renovated 5 star Sunway Putra Shopping Mall. Connected via a walkway directly into the Mall. ... more   less 

Additional Information about Seri Pacific Hotel

Address: Jalan Putra, Kuala Lumpur 50350, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $60 - $107 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Seri Pacific Hotel 5*
Number of rooms: 561
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Hotels.com, Travelocity and Booking.com so you can book your Seri Pacific Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Kuala Lumpur
Kuala Lumpur Best Western
Hotel Style:
#22 Spa Hotel in Kuala Lumpur
#38 Business Hotel in Kuala Lumpur
#38 Family Hotel in Kuala Lumpur
#44 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Seri Pacific Hotel staff and other travellers.
13 questions
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Questions? Get answers from Seri Pacific Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for rooms in the Top Floor.”
 of 5 bubbles SohanD, 15 Jan 2017 | Read review
“Choose a room on a higher floor for less street noise and better views”
 of 5 bubbles Lismarie, 15 Jan 2017 | Read review
“High floor”
 of 5 bubbles LindaSummer87, 8 Jan 2017 | Read review
“Book a room within the Club Room Level and request for one that faces the direction of the Petronas Twin Towers at KLCC.”
 of 5 bubbles , 1 Jan 2017 | Read review
“We got 20% off the spa for staying at Level 25 & above.”
 of 5 bubbles AndrianaS380, 31 Dec 2016 | Read review
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