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Within the heart of Kuala Lumpur’s bustling city centre, the Impiana KLCC Hotel is the leading business class hotel in Kuala Lumpur. Located just opposite the Kuala Lumpur Convention Centre and Aquaria KLCC, we are also just less then 5 minutes from KLCC Suria Shopping Mall, Pavilion and StarHill Shopping area. All rooms are with timber flooring, free UNLIMITED multiple wireless internet access and wireless access for designated hotel public areas. A covered air-cond link bridge directly connects Impiana KLCC Hotel to the Kuala Lumpur Convention Centre and Bukit Bintang.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Centrally Located
City View
Languages Spoken
English, Indonesian, Malay, Tamil
Location
13 Jalan Pinang Kl, Kuala Lumpur 50450 Malaysia
Impiana KLCC Hotel Kuala Lumpur
4.1 reviews
Getting there
Great for walkers
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Impiana KLCC Hotel Kuala Lumpur garners praise for its exceptional service, with many guests appreciating the staff's warm and professional demeanor. The hotel boasts spacious and pristine rooms that offer impressive views, though some visitors have mentioned occasional noise and dated elements. Its prime location is a hit among travelers, offering convenient access to local attractions.
The amenities and club lounge receive nods for comfort, despite some reports of missing features. While opinions on value vary, the inviting atmosphere often makes it a preferred choice for a central stay.
Location
Convenient
Atmosphere
Inviting
Rooms
Spacious
Value
Reasonable
Cleanliness
Spotless
Service
Friendly
Amenities
Satisfactory
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had an amazing stay at this hotel, thanks to the manager and extremely helpful team ‘s exceptional service. They all went above and beyond to ensure everything was perfect.
The hotel’s prime location within KL’s main malls made shopping, dining, and entertainment incredibly convenient. Rooms were spotless, well-appointed, and offered great city views.
Breakfast was fresh and diverse, with attentive staff making the experience even better.
If you want world-class service in the heart of KL this is the place to stay!
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Date of stay: February 2025Trip type: Travelled as a couple
Room Tip:Must visit rooftop bar at level 15!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at Impiana KLCC Hotel Kuala Lumpur
Responded 2 weeks ago
Dear S_M556, Greetings from Impiana KLCC Hotel! Thank you so much for your amazing feedback! We’re thrilled to hear that you had such a wonderful stay with us and that our team was able to go above and beyond to ensure everything was perfect. Your kind words mean a lot to us, and we will be sure to share your compliments with our entire team. We’re also glad you enjoyed our prime location in the heart of KL, as well as the cleanliness and comfort of your room. It’s fantastic to know that the breakfast and attentive service helped make your stay even better. Thank you for recommending us so highly and we can't wait to welcome you back for another world-class experience in the future! Kind regards, The Management Impiana KLCC Hotel
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This is the perfect hotel for a stay in KL, The downtown area on Main Street is a best-kept secret and the Impiana KLCC offers everything you needed . Every staff member I encountered, from the valet to the check-in to the cleaning staff especially Ridzuam at concierge , were delightful and eager to help. The rooms were clean, very comfortable, and the staff was amazing.
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at Impiana KLCC Hotel Kuala Lumpur
Responded 24 Nov 2024
Dear HarishGautham, Greetings from Impiana KLCC Hotel! Thank you so much for your fantastic review! We're thrilled to hear that you had the perfect stay at Impiana KLCC and enjoyed our central location in the heart of Kuala Lumpur. We're especially happy that every team member you encountered, from the valet to the concierge, made such a positive impression on you. Ridzuam and the rest of our staff will be delighted to know their service made your stay even more special. It’s great to hear that you found your room clean, comfortable, and that you felt well taken care of throughout your stay. We truly appreciate your kind words and your recommendation. We would love to welcome you back on your next visit to Kuala Lumpur! Thank you again for choosing Impiana KLCC! Kind regards. The Management
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Love the location of the hotel. There's an air con link bridge that connects from hotel to KLCC and Bukit Bintang Pavilion. We never even take any public transport during our stay there.
The hotel housekeeping staff is superb and attentive, he noticed that I have 4 person staying in a room and he provides extra mineral water without our request.
The front desk manager, Karen was also very helpful, she upgraded our room when we arrived as the room we booked originally was not available until 6pm. When we reached our rooms, we were pleasantly surprised to see the view of the Petronas Twin Tower from our window.
I highly recommend this hotel.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip:The hotel pool only provides two towels per room, so bring your own towel if you have more than 2...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at Impiana KLCC Hotel Kuala Lumpur
Responded 18 Dec 2023
Dear V5938OXgracel, Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards, The Management
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The staff were very friendly at the hotel especially the housekeeping staff who took off their slippers after cleaning the room. There is a wide variety of items for breakfast and lunch but you may want to check to make sure if they are expecting a big group or not. They will still try to accommodate you if they can. The hotel is in a very good location, walking distance from the Suria Shopping mall where there’s a lot of buzz and activity in the many levels of this really big mall.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Impiana KLCC, Marketing at Impiana KLCC Hotel Kuala Lumpur
Responded 17 July 2023
Thank you for your feedback. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We constantly look forward to our guests’ feedback and comments in order to continuously improve our service standards. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We look forward to welcome you again.
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The property has an exceptional location, complemented by a breakfast service that excels in both variety and quality. The rooms, while adequately sized and generally satisfactory, exhibit a somewhat dated design aesthetic.
Regrettably, the cleanliness of the rooms falls below expectations but our main disappointment and concern is the attention received at the front desk. Despite providing evidence of our residency in Malaysia with valid working permits, as verified in our passports, we were inexplicably charged a tourist tax, our attempt to address this discrepancy with the receptionist proved useless, as the communication resembled a monologue with an unresponsive entity. This experience left us with a notable sense of dissatisfaction.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at Impiana KLCC Hotel Kuala Lumpur
Responded 18 Dec 2023
Dear julioperezestevez, Thank you for your review during your recent stay with us. Please accept our profund apologies for not being able to meet your expectations this time. We have shared your experience with the departments concerned for action. We understand that this has marred your impression about us but we hope this one off experience would not deter you from staying with us again. Please give us an opportunity to make amends and let us welcome you back. Once again, thank you for your feedback, which will definitely help us to improve ourselves and look forward to your support. Kind regards, The Management
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I stayed at the Impiana and have a very mixed review to share. I was recommended to visit by one of my close friends.
Front of house were truely excellent. Karen and the concierge team went out of their way to assist. Guest services on the phone were also very competent and efficient. They need to be commended as they hold the place together with their professionalism.
That’s where the good times take a turn south with the Club Lounge staff and the Cedars Restaurant.
The chef as an exception was always kind and friendly. However I must make particular note of one regular Club front-of-house who could never lift his face to say hello. A little example is when I walked in for afternoon tea I wasn’t acknowledged at all, no hello. Through my travels I’ve been in many club lounges and there has always been an affable warmth with a ‘good to see you’ conversation, offering any advice and service without intrusion. Not here. It felt almost rude as I felt invisible and ignored.
I’m also certainly not used to seeing staff (by the looks of it the very senior staff) take their own meals from the breakfast buffet for themselves while they were on the floor (I saw this in clear sight twice). Yuk.
Cedars is the hotel restaurant has a very limited and overpriced grill menu, yet here they still had items missing. Once served the mains, staff disappeared and only came to clean up the used plates at our request, some time after we were finished and waiting. For that price we would have expected more attention to detail. It felt like a waste of money in the end.
The hotel is a little tired but holds up well enough. A few quibbles but it’s solid. However, without a full team of professionals , there are plenty other smart, motivated hotel teams that could easily compete here to the take their share of business. I won’t be back.
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Date of stay: October 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A hotel is a temporary home to provide comfortable accommodation for guests who are away from home. This comfortable accommodation has been mentioned in the hotel website. However, I had a bad experience in my last trip because I could not get into sleep till 3am. This was because the hotel was having a party at Level 15 with disco music. The disco music was extremely loud with heavy bass, which I could hear from my room. How to get into sleep? The management did not consider their guests who had a hectic day and need to have a good rest. Not a comfortable stay at all. In my experience, all hotels will stop the music / party by midnight. I could not understand why the management allowed till 2+am?? Secondly, I faced the same problems on the water pressure and temperature which were mentioned by other guests in the review here months ago. Immediately after the review, Management has replied that they will look into the problem. I assumed the problem has been resolved after one month, but the same problem happened to my room. Thirdly, the hotel room fittings are very run down and tired. In order to maintain the international standard, major renovations are needed. Lastly, the coffee house used to serve fresh brewed coffee in the morning buffet breakfast but now guest has to pay for it. Most of the hotels in KLCC area provide free brewed coffee in the breakfast. Please re consider.
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Date of stay: December 2024Trip type: Travelled with family
Room Tip:Avoid to stay near to Level15.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at Impiana KLCC Hotel Kuala Lumpur
Responded 23 Dec 2024
Dear LacLemanCH, Greetings from Impiana KLCC Hotel! Thank you for taking the time to provide such detailed feedback on your recent stay. We genuinely value your comments, and we are truly sorry to hear about the issues you encountered. First and foremost, we sincerely apologize for the disturbance caused by the event on Level 15. We understand how important a peaceful night's rest is, especially after a long day, and we regret that the noise from the party affected your stay. We take your feedback seriously and will be revisiting our event policies to ensure that future events are held with greater consideration for all our guests. Your experience certainly doesn't reflect the standard we strive for, and we will make every effort to prevent this from happening again. Regarding the water pressure and temperature issue, we deeply regret that the problem you mentioned in your review was not addressed properly. Our maintenance team has been informed, and we will ensure that all rooms are thoroughly inspected and any necessary repairs are carried out immediately. We are also sorry to hear that the condition of the room did not meet your expectations. We are continuously working to maintain and upgrade our facilities, and your comments will be forwarded to our management team for further review. Renovations are part of our ongoing efforts to improve, and we will take your observations into account as we plan for future upgrades. Lastly, we regret that our recent changes regarding the coffee offering during breakfast did not meet your expectations. We appreciate your feedback and will review this decision to ensure we continue to offer a great experience to our valued guests. We are committed to providing our guests with the best possible experience, and we truly appreciate your constructive criticism. We hope you will consider giving us another opportunity to serve you better in the future. Kind regards. The Management
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Stayed for 3 nights and hands down was one of the worst experiences I’ve had for a long long while. For a 4-star hotel, everything about this hotel is worthy of 1/5 stars. Room: old and poorly maintained. First room provided reeked of cigarette smoke. Second room provided was dusty and musty. My sinuses were clogged just after 2 hours of being in the room.
Housekeeping: the housekeeping button wasn’t working and so room wasn’t cleaned on the first day. ( which was fine since I was staying alone and didn’t need much tidying up ). Second day however they came and cleaned the room and took the card that was in the keycard holder. First time I’ve experienced this. Never have I ever had a time where housekeeping actually took the keycard. In any case, the room was tidied up but the bottled water wasn’t replaced.
Food: breakfast was pathetic. Variety was mediocre and quality and taste of the food was worse than some 2 star hotels. Even something as simple as fried ikan bilis can be chewy, hard and stale.
Parking: For a hotel catering to more than 400 guests, they only had 100+ car parks available. Unless asked, you would have to figure out the parking yourself once their hotel parking is full. And even after asking, the directions given to park near the Mandarin Oriental hotel were extremely vague ( since there were 2 outdoor parking lots ) and you had to park your car far away and walk all the way back to the hotel. The least they could have offered was a valet service but instead, they just left the guests to fend for themselves.
Their only saving grace is their location but even then there are many other better hotels with similar prices around the area.
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Date of stay: June 2022Trip type: Travelled on business
Room Tip:Avoid this hotel unless last resort and prepare for lack of parking.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
4 day trip with our adult son to celebrate a birthday. We arrived early morning and knew our room may not be ready with check in at 3pm. in all hotels we've stayed in when booking the club room option, we've been directed to the club rooms to enjoy breakfast and considered a guest as we'd checked in but awaiting the room. Not so at the Impiana we were told to wait in the lobby and the receptionist offered little information regarding our stay, were facilities were etc. We left our bags and went off looking for breakfast - one of the great things about the hotel is the location, within walking distance of the towers, Pavilion and Suria. Our rooms (king deluxe) were very spacious and clean with a great shower. The club room itself is one of the nicest and most comfortable we've experienced. The food in the club room was good with evening canapes, and afternoon tea. Breakfast was the same items every day without any variation, although there was an egg station for freshly made eggs of your choosing. We've stayed in a number of club rooms which offer a selection of wines - at least 2 white and 2 red plus 2 different beers. During our stay however, only one beer option, one white, one red wine with only one bottle of each available to the guests. On one evening when my husband asked for a red wine he was told that they didn't have a corkscrew to open it and this wasn't offered at all that evening. There were a selection of spirits if you drink those (which we didn't). On the second day, they appeared to run out of orange juice which was not replenished for the remainder of the stay. At most other club rooms, you can access the room at any time e.g. for coffee and soft drinks, unfortunately, we weren't able to access late in the evening. The reviews don't allow for half star rating, and on this occasion I will give the Impiana a 3.5 rating, location and rooms were great and definitely a place to consider.
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AC was not working the whole stay. We gave it the benefit of the doubt for a few hours. Then we informed them and they came to repair but no changes. During the first day, didn’t get face towels, iron, also fridge and one of the plugs near the bed were not working. We basically didn’t get half of the amenities we paid for. When asked about the iron, they told us to check the wardrobe? Oh silly us, we didn’t think of it before troubling ourselves to contact them.
When we provided this feedback during checkout and expressed that the most pressing issue was the AC, they said that if they were told earlier they would’ve given us late check out. I was fuming but let it go. Please tell me you want us to stay longer and suffer the heat? Even the hallway, the lobby and the walk bridge were colder than our “sauna” room. The lack of awareness was appalling. I will be reporting this to the Tourism Board. Thanks for all that you were lacking and for no rectification on your end.
In terms of food, mediocre at best. Soggy hash browns, hard undercooked fried rice, only one type of cheese, to top it off, they only provide butter out of a big jar. When asked, they said it’s because many people took their mini butter with them before. Same when asked about the face towels. They only provide upon request as many face towels went missing before. Why do paying customers have to bear the brunt? Such CHEAP mentality coming from a 4 star hotel.
Took forever to top up items that ran out. One time, one of us asked about the milk next to the cereals, they told her to go get the hot milk at the coffee area for her cereal. The audacity! This person shouldn’t be working in hospitality. You have to pay extra to get coffee from the coffee machine, only terrible watery coffee available with the buffet.
BEWARE. Stay here if you like to be sweaty all the time. Is it a hotel room or a sauna?
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
Room Tip:Do not book here if youre not into perpetual sauna, mediocre food and useless staff
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at Impiana KLCC Hotel Kuala Lumpur
Responded 4 weeks ago
Dear raeisme, Greetings from Impiana KLCC Hotel! Thank you for taking the time to share your feedback with us. We truly regret that your stay did not meet the expectations we strive to provide to our guests. Please accept our sincere apologies for the inconveniences you faced, particularly with the air conditioning, room amenities, and the food quality. We understand how frustrating it must have been to experience the issues you mentioned, and we want to assure you that your feedback has been taken seriously. We are addressing the maintenance issues with our team to prevent similar situations in the future, as well as reviewing our amenities protocols to ensure that they are readily available and in proper working condition. Regarding the service experience you described, we truly value your input, and we’ll be working with our team to ensure that our staff reflects the professionalism and hospitality standards that we are committed to. We sincerely apologize for the frustrations you encountered during your stay and regret that we were not able to resolve your concerns during your visit. We truly appreciate your feedback, as it helps us to improve our service. We would love the opportunity to regain your trust in the future. If you would reconsider staying with us again, we would be happy to offer you a more comfortable experience. Kind regards, The Management Impiana KLCC Hotel
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I did not have breakfast this time but based on last experience, the buffet breakfast has roti chennai either egg or plain with fish curry or dhal and some other indian spread as well.
There are more places to choose from in the Kuala Lumpur area.
PRICE RANGE
AU$112 - AU$164 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel impiana klcc
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
519
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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