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PARKROYAL Kuala Lumpur

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PARKROYAL Kuala Lumpur
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3,109 Reviews from our TripAdvisor Community

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Showing 2,768: English reviews
Belfast, United Kingdom
Reviewed 6 August 2014

I stopped over in Kuala Lumpur with my family en route to Australia. The ParkRoyal hotel is well situated for all types of shopping and eating. The staff are excellent and are very child friendly as we discovered on the first occasion we arrived there. My youngest had been very unwell through travelling from UK and although we arrived ahead...

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Helpful?
2Thank ThePurd
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear ThePurd, Thank you for sharing your experiences with us here on TripAdvisor and we appreciate your positive feedback. PARKROYAL Kuala Lumpur prides itself on a practical focus and in supporting personalized care by developing strong relationships with our guests. And thus, this is certainly a reward for us when we exceeded expectation. Thank you once again and we look...

Singapore
Reviewed 5 August 2014

Hotel is located at bukit bintang. Many shopping malls around. Buzzling in the night and shops open quite late. No lack of getting food at late hours especially a hawker street. Best shopping area is pavilion.

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3Thank SharonLgk
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear SharonLgk, Thank you for your review on Tripadvisor. I was very happy to read that you and your friends enjoyed our great location. We will do our best to continue to provide excellent customer service in creating a memorable stay and guest experience. We look forward to see you again soon! Mark Losi.

Kuala lumpur
Reviewed 5 August 2014

The check-in counter was efficient. Location of the hotel is excellent, near to the monorails, shopping malls and restaurants. The hotel is not suitable for business travelers because the internet provided was slow . Wifi not working properly and get disconnected all the time. But for others may ok. Maybe the room that we stayed was superior type and is...

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Helpful?
1Thank Junedel
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear June_Law, Thank you for your review on Tripadvisor. I was very happy to read that you enjoyed our great location. I have also noted your feedback with regards to our internet connection and stability. Our IT team will be looking into this as we move forward. Mark Losi.

Kuala Lumpur
Reviewed 5 August 2014

2nd stays at park royal hotel. As usual very pleasant stay and better than expected customer services provided. Great location, good price and great services. Internet a bit slow, but one of IT staff quickly installed wifi router in my room to solve the problem. Two thumbs up.

Review collected in partnership with Pan Pacific Hotels Group
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Helpful?
1Thank Farid A
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Farid A, Thank you for your review and for awarding us with a perfect scoring. I am extremely happy to note that we have exceeded your expectation. I have also taken note of the internet connection and glad that it was resolved immediately. My team and I look forward to see you again. Mark Losi.

Gold Coast, Australia
Reviewed 4 August 2014

On confirming my reservation a week out i mentioned it would be my anniversary when staying, On walking into my room there was a Heart shape of rose petals on the bed which was outstanding. So close to all the major shopping outlets such as Berjaya Time Square, Sung gee wang Lot 10 and Pavillion.

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Helpful?
1Thank Rick G
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Rick G, Thank you for your review and congratulation once again!. I am happy to note that we have exceeded your expectation. We look forward to see you soon for another memorable hotel experience! Mark Losi.

Gold Coast, Australia
Reviewed 3 August 2014

This time it was better second time around and I appreciate the opportunity to come back. However as per last stay found the bed extremely firm again like sleeping on the floor. Basic selection for Western breakfast options, no ambience around the pool area. Concierge always helpful & friendly especially when I had to take my wife off to the...

Review collected in partnership with Pan Pacific Hotels Group
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Helpful?
Thank GThurston
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear G Thurston, Thank you for your review and continuous support. It is our pleasure to have you as our guest and I am pleased to read that we did better this time around. On the same note, I have also taken note of feedback relating to your sleeping experience. We have updated your profile and be sure to provide...

Dubai, United Arab Emirates
Reviewed 3 August 2014

I have stayed a few times at the Park Royal in KL and stayed at the Orchid rooms, which are by far better than the other older rooms. The staff are very friendly and the amenities are good. The pool is also a great add-on. The only downfall would be the restaurants. The food is bland and the prices are...

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1Thank Akkkk
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Akkkk, We appreciate you taking the time to post a review on TripAdvisor. I am happy to note that you enjoyed your stay and took note of your feedback relating to our Food & Beverage. This information has been extended to the person in charge for his review. Thank you once again and we look forward to see you...

Reviewed 3 August 2014

The orchard club was well worth the extra money. The staff were excellent the only complaint from my wife was the need for a more powerfull hair dryer. We were treated very well even gave us breakfast on checking in.

Review collected in partnership with Pan Pacific Hotels Group
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Thank Dennis M
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Dennis M, Thank you for taking the time to share your feedback on TripAdvisor and for choosing to stay at PARKROYAL Kuala Lumpur. We appreciate all your lovely comments towards our hotel, in particular our Orchid Club rooms. On the same note, I have also taken note of your feedback relating to the hair dryer. It has been forwarded...

Yorkshire, United Kingdom
Reviewed 2 August 2014

Stopped over on the way from London to Sydney for 3 nights. Very clean and comfortable hotel with very friendly, helpful and efficient staff. Well located, near monorail, easy reach of all KL sites. Good trips out available eg Putrajaya, elephant sanctuary.

Review collected in partnership with Pan Pacific Hotels Group
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1Thank Jenny G
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Jenny G, Thank you for your review and for awarding us with a perfect scoring. I am extremely happy to note that we have exceeded your expectation. I will be sure to share it with our team. Thank you once again and we look forward to see you soon for another memorable hotel experience. Mark Losi.

Kuala Lumpur
Reviewed 30 July 2014

A short 1 nite stay for a family so it was ok. Front-desk was dissapointing as I booked online but mistakently chose 1 person so when I inquired about breakfast for 2 - staff was not keen to help look into it so I left it be. Front-desk staff seem to be busy and forget to be friendly so I...

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Helpful?
2Thank Rin7
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Hi Rin7, Thanks for your 'clean and good location' review of PARKROYAL Kuala Lumpur.We're glad to hear that our rooms were to your satisfaction. The team here work hard to endeavour that our guests' needs are met; unfortunately, we seem to have missed the mark here. I have read your comments on our Front Desk associates and I have shared...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The 5-star hotel managed by Pan Pacific Hotels Group, is centrally located in the heart of Kuala Lumpur's prime business, shopping and entertainment districts. It is only 45 minutes from Kuala Lumpur International Airport and mere minutes from the Kuala Lumpur City Centre (KLCC). ... more   less 

Additional Information about PARKROYAL Kuala Lumpur

Address: Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $90 - $149 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — PARKROYAL Kuala Lumpur 4.5*
Number of rooms: 426
Reservation Options:
TripAdvisor is proud to partner with Pan Pacific Hotels Group, Booking.com, Expedia, Hotels.com and Travelocity so you can book your PARKROYAL Kuala Lumpur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Parkroyal Kuala Lumpur Hotel Kuala Lumpur
Parkroyal Hotel Kuala Lumpur
Kuala Lumpur Parkroyal Hotel
Hotel Style:
#17 Spa Hotel in Kuala Lumpur
#24 Family Hotel in Kuala Lumpur
#25 Business Hotel in Kuala Lumpur
#26 Romantic Hotel in Kuala Lumpur
#33 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from PARKROYAL Kuala Lumpur staff and other travellers.
43 questions
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Questions? Get answers from PARKROYAL Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“choose a deluxe room”
 of 5 bubbles AlexandraI348, 22 Mar 2017 | Read review
“Their restaurants are not bad at all. Should try their buffet at Chatz or Si Chuan Restaurant.”
 of 5 bubbles Zoula, 19 Mar 2017 | Read review
“Request room facing KLCC”
 of 5 bubbles karulann, 18 Mar 2017 | Read review
“King size bed will be good”
 of 5 bubbles jacksoncheesengo, 28 Feb 2017 | Read review
“No views from lower floor rooms especially the Orchid Club Rooms from 3 to 5th floor.”
 of 5 bubbles Resorto, 26 Feb 2017 | Read review
5 of 5