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PARKROYAL Kuala Lumpur

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PARKROYAL Kuala Lumpur
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2,995 Reviews from our TripAdvisor Community

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Showing 2,672: English reviews
Reviewed 2 days ago NEWvia mobile

We spent 4 nights here on a short break to KL. Hotel facilities are very good and the room (deluxe) was spacious and clean and comfortable. We had room service one evening and the food arrived in good time and was hot and fresh and the portions were huge. There is a nice bar with live music in the evenings,...

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Helpful?
Thank Andreakaren
Adelaide, Australia
Reviewed 2 days ago NEWvia mobile

Horrible experience. The only redeeming quality of this hotel is that the staff were courteous. My first room was on the top floor and had an extremely strong gas smell when exiting the lift and in the room. We (myself and friends in the room next door) requested to move to a different floor, which management agreed to after sending...

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Helpful?
Thank stephange12
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Stephange12, Thank you for your review. I am very sorry for the very poor experience you encountered regarding the lack of cleanliness of the hotel room. Please accept my humble apology. l am addressing these shortcomings with the Executive Housekeeper to get things right. I understand your sentiment of disappointment, but I hope to have the opportunity to welcome...

blackburn,lancashire, england
Reviewed 3 days ago NEWvia mobile

Visited KL last year august for the first time.the stay at parkroyal was brilliant.from checking in to checking out it was a smooth,perfect stay. Located in the lively area of bukit bingtang.hotel was very clean,spacious,free wifi,rooms are a good size and buffet breakfast had a wide selection. In the heart of bukit bingtang,it was very close to berjaya times square...

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Helpful?
1Thank ebs_1983
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear ebs_1983, It was our pleasure to welcome you back! Glad that you and your family had an excellent stay. Our team is looking forward to seeing you again. Mark Losi

Reviewed 3 days ago NEWvia mobile

stayed here for a night with family. infact writing this at midnight to help all travellers considering a stay here..will be checking out tomorrow.. beware: they charge you a 200RM deposit which is refundable upon checkout. smoking is not allowed. now i booked a king deluxe book room..worried abt all the bad reviews and bed size.. but upon checkin they...

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Helpful?
Thank Sibtain A
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Hello Sibtain A, Thank you for writing the detailed positive review and for your recommendation! I am very pleased to know that you and your family had a fantastic time at our Orchid Club room and enjoyed the facilities. See you soon for another enjoyable hotel experience. Mark Losi

Dhaka
Reviewed 4 days ago NEW

i have traveled with my wife and 2 small kids and honestly, we have spent fantastic 5 nights at PARKROYAL. - lovely & extremely helpful staff - fantastic breakfast - beautiful ambiance - awesome location what else could anyone want.

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Helpful?
Thank Ahmed A
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Ahmed A, Thank you for the generous words! We are happy to hear that you liked our hospitality, strategic location and our breakfast variety. Please join us again for another memorable hotel experience! Mark Losi

Plymouth, United Kingdom
Reviewed 4 days ago NEWvia mobile

Stayed here for 3 nights and had a great time. Hotel was very clean and staff extremely helpful. Was a bit worried after reading some reviews though. Stayed on 14th floor and had no problems at all. Breakfast was included with my room rate and was second to none (so much choice from around the world - still not a...

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Helpful?
1Thank timbateman
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Hello Timbateman, We are happy to note that you liked our strategic location and that our team exceeded your expectations. Thanks for your kind remarks. See you soon for another memorable hotel experience in Kuala Lumpur! Mark Losi

Adelaide
Reviewed 5 days ago NEWvia mobile

We stayed for a few nights at the ironically named PARKROYAL Hotel. The location is great and at quick glance the hotel looks quite nice. However upon closer inspection the rooms are very average and in need of update. The rooms were small, curtains were stained, the bathroom was wet on arrival and mouldy in corners. The room was not...

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Helpful?
Thank Sean S
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Sean S, Thank you for your review, we are glad to know that you enjoyed our breakfast variety and had a pleasant stay. We have taken note of the highlighted issues and have shared these with our Executive Housekeeper. We hope to see you soon for another memorable hotel experience. Mark Losi

Blackburn, United Kingdom
Reviewed 6 days ago NEW

As soon as I arrived I loved this hotel. I would most definitely stay there again. Wonderful rooms, lobby and friendly staff. The room is clean, modern and of a high standard. there is an iron and an ironing board in the room too. The best thing is the LOCATION, it is in the heart of Bukit Bintang. There are...

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Helpful?
Thank atsy2k
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear atsy2k, It is my pleasure to know that you had an excellent stay with us. I have shared your generous comments with the team. We are looking forward to your next visit to PARKROYAL Kuala Lumpur. Mark Losi

prestonpans
Reviewed 1 week ago via mobile

Just had 5 nights in the Park Royal Hotel. We booked a club suite, which was only a few £ more, but comes with access to the Orchard Lounge. The room had a separate lounge area and we were on the 16 floor so had great views across the city's skyline. It had a fab bathroom, and power shower. The...

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Helpful?
Thank PrestonpansGinger
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Hello PrestonpansGinger, Thank you for leaving such an awesome and detailed review! We are happy to note that you had a fantastic stay at our Club Suite and enjoyed the Club benefits. I am very proud of the team who always ensuring our guests are well taken care of. Please join us again for another memorable hotel experience! Mark Losi

London, United Kingdom
Reviewed 1 week ago

A great hotel in central KL. We had a very comfortable room, spacious and well fitted out. The large open air pool made all the difference to our stay - big enough not to feel crowded. This hotel has many eating opportunities, but a short walk away are all the local restaurants and bars.

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1Thank Margaret D
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Hello Margaret D, Thank you for such positive feedback. I am extremely happy to hear that you enjoyed our pool and had a pleasant stay with us. See you for the coming next visit! Mark Losi

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The 5-star hotel managed by Pan Pacific Hotels Group, is centrally located in the heart of Kuala Lumpur's prime business, shopping and entertainment districts. It is only 45 minutes from Kuala Lumpur International Airport and mere minutes from the Kuala Lumpur City Centre (KLCC). ... more   less 

Additional Information about PARKROYAL Kuala Lumpur

Address: Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $91 - $144 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — PARKROYAL Kuala Lumpur 4.5*
Number of rooms: 426
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Pan Pacific Hotels Group, Asiatravel.com Holdings, Hotels.com, Agoda and Travelocity so you can book your PARKROYAL Kuala Lumpur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Parkroyal Kuala Lumpur Hotel Kuala Lumpur
Parkroyal Hotel Kuala Lumpur
Kuala Lumpur Parkroyal Hotel
Hotel Style:
#16 Spa Hotel in Kuala Lumpur
#24 Family Hotel in Kuala Lumpur
#25 Business Hotel in Kuala Lumpur
#26 Romantic Hotel in Kuala Lumpur
#29 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from PARKROYAL Kuala Lumpur staff and other travellers.
39 questions
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Questions? Get answers from PARKROYAL Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher up the better the views.”
 of 5 bubbles MargaretD695, 9 Jan 2017 | Read review
“Avoid rooms on floor 5 that are underneath the gym”
 of 5 bubbles DPM1967, 7 Jan 2017 | Read review
“Club Lounge Rooms for the win....”
  • Club Room
  • Club Room
  • Club Room
 of 5 bubbles Aus_Mili, 7 Jan 2017 | Read review
“There are lifts, A Gym, A pool all rooms have air con and all easy enough to get to”
 of 5 bubbles 585rachela, 6 Jan 2017 | Read review
“Higher floors and back part towards the garden would be great.”
 of 5 bubbles bhumi1008, 6 Jan 2017 | Read review
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