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PARKROYAL Kuala Lumpur

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PARKROYAL Kuala Lumpur
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3,000 Reviews from our TripAdvisor Community

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Showing 2,676: English reviews
Singapore
Reviewed yesterday NEWvia mobile

Came back to this hotel after 5 years and was surprised that the staff still remembers me. Rooms were well kept and spacious. Staff were friendly, helpful and services were prompt. Breakfast at the hotel is simply the best. Lots of variety and they even serve local coffee and teh tarik. Hotel also offer free shuttle to various places in...

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Helpful?
Thank cqth
Perth, Australia
Reviewed 3 days ago NEWvia mobile

We arrived on the 3rd of Jan to the 10th . Check in was great, room on the 10th floor was great , room was clean and fresh. They had the aircon running , which was great. The only negative is that no double glazing on the windows , so u could hear a lot of traffic. But , we...

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Helpful?
Thank Chris D
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Hello Chris D’Roza, Thank you for the wonderful review! We are happy to know that you had an excellent stay with us. I am conveying your compliments to our team. Come and join us again for another great stay. Mark Losi

London, United Kingdom
Reviewed 4 days ago NEW

Reached the hotel after about 20hrs since leaving home. large lobby, clean large rooms impressive. but annoyed only 2 coffee sachets were available. wrong start. room service fantastic and food in the room is reasonably priced and tasty. Breakfast ok but limited choice on fruits. No asean breakfast is complete without dosai. they don,t provide it. Uppuma needed a jigsaw...

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Helpful?
1Thank thaya10
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Thaya10, Thank you for letting us know about your recent experience. I am glad that you recognized our great people, excellent location and had a pleasant stay with us. We have taken note of your comments and have shared with our team. We hope to welcome you back for a better experience. Mark Losi

Nairobi, Kenya
Reviewed 4 days ago NEW

We stayed here for 5 nights. The room was very small. We had a pleasant stay but felt the staff were not very friendly and welcoming. They did offer a late check out as our flight was very late night. Overall it is a nice hotel however could improve on customer service.

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Helpful?
Thank Salma M
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Salma M, Thank you for the review. We are glad to know that you had a pleasant stay with us but we are sorry to note that our team failed to deliver welcoming and friendly service. Your constructive feedback is appreciated and we are working to make improvements immediately. I hope to welcome you back for a better experience....

Reviewed 6 days ago NEWvia mobile

We spent 4 nights here on a short break to KL. Hotel facilities are very good and the room (deluxe) was spacious and clean and comfortable. We had room service one evening and the food arrived in good time and was hot and fresh and the portions were huge. There is a nice bar with live music in the evenings,...

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Helpful?
Thank Andreakaren
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Hello Andreakaren, Welcome back! I am very happy to know that you have had another wonderful stay with us. Thank you for your continuous support and loyalty. I hope to see you in the near future! Mark Losi

Adelaide, Australia
Reviewed 6 days ago NEWvia mobile

Horrible experience. The only redeeming quality of this hotel is that the staff were courteous. My first room was on the top floor and had an extremely strong gas smell when exiting the lift and in the room. We (myself and friends in the room next door) requested to move to a different floor, which management agreed to after sending...

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Helpful?
Thank stephange12
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Stephange12, Thank you for your review. I am very sorry for the very poor experience you encountered regarding the lack of cleanliness of the hotel room. Please accept my humble apology. l am addressing these shortcomings with the Executive Housekeeper to get things right. I understand your sentiment of disappointment, but I hope to have the opportunity to welcome...

blackburn,lancashire, england
Reviewed 1 week ago via mobile

Visited KL last year august for the first time.the stay at parkroyal was brilliant.from checking in to checking out it was a smooth,perfect stay. Located in the lively area of bukit bingtang.hotel was very clean,spacious,free wifi,rooms are a good size and buffet breakfast had a wide selection. In the heart of bukit bingtang,it was very close to berjaya times square...

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1Thank ebs_1983
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear ebs_1983, It was our pleasure to welcome you back! Glad that you and your family had an excellent stay. Our team is looking forward to seeing you again. Mark Losi

Reviewed 1 week ago via mobile

stayed here for a night with family. infact writing this at midnight to help all travellers considering a stay here..will be checking out tomorrow.. beware: they charge you a 200RM deposit which is refundable upon checkout. smoking is not allowed. now i booked a king deluxe book room..worried abt all the bad reviews and bed size.. but upon checkin they...

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Helpful?
Thank Sibtain A
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Hello Sibtain A, Thank you for writing the detailed positive review and for your recommendation! I am very pleased to know that you and your family had a fantastic time at our Orchid Club room and enjoyed the facilities. See you soon for another enjoyable hotel experience. Mark Losi

Dhaka
Reviewed 1 week ago

i have traveled with my wife and 2 small kids and honestly, we have spent fantastic 5 nights at PARKROYAL. - lovely & extremely helpful staff - fantastic breakfast - beautiful ambiance - awesome location what else could anyone want.

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Helpful?
Thank Ahmed A
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Ahmed A, Thank you for the generous words! We are happy to hear that you liked our hospitality, strategic location and our breakfast variety. Please join us again for another memorable hotel experience! Mark Losi

Plymouth, United Kingdom
Reviewed 1 week ago via mobile

Stayed here for 3 nights and had a great time. Hotel was very clean and staff extremely helpful. Was a bit worried after reading some reviews though. Stayed on 14th floor and had no problems at all. Breakfast was included with my room rate and was second to none (so much choice from around the world - still not a...

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Helpful?
1Thank timbateman
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Hello Timbateman, We are happy to note that you liked our strategic location and that our team exceeded your expectations. Thanks for your kind remarks. See you soon for another memorable hotel experience in Kuala Lumpur! Mark Losi

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The 5-star hotel managed by Pan Pacific Hotels Group, is centrally located in the heart of Kuala Lumpur's prime business, shopping and entertainment districts. It is only 45 minutes from Kuala Lumpur International Airport and mere minutes from the Kuala Lumpur City Centre (KLCC). ... more   less 

Additional Information about PARKROYAL Kuala Lumpur

Address: Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $89 - $143 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — PARKROYAL Kuala Lumpur 4.5*
Number of rooms: 426
Reservation Options:
TripAdvisor is proud to partner with Pan Pacific Hotels Group, Hotels.com, Booking.com, Travelocity, Asiatravel.com Holdings and Agoda so you can book your PARKROYAL Kuala Lumpur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Parkroyal Kuala Lumpur Hotel Kuala Lumpur
Parkroyal Hotel Kuala Lumpur
Kuala Lumpur Parkroyal Hotel
Hotel Style:
#16 Spa Hotel in Kuala Lumpur
#24 Family Hotel in Kuala Lumpur
#25 Business Hotel in Kuala Lumpur
#26 Romantic Hotel in Kuala Lumpur
#29 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from PARKROYAL Kuala Lumpur staff and other travellers.
39 questions
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Questions? Get answers from PARKROYAL Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floors are quater.”
 of 5 bubbles thaya10, 17 Jan 2017 | Read review
“The higher up the better the views.”
 of 5 bubbles MargaretD695, 9 Jan 2017 | Read review
“Avoid rooms on floor 5 that are underneath the gym”
 of 5 bubbles DPM1967, 7 Jan 2017 | Read review
“Club Lounge Rooms for the win....”
  • Club Room
  • Club Room
  • Club Room
 of 5 bubbles Aus_Mili, 7 Jan 2017 | Read review
“There are lifts, A Gym, A pool all rooms have air con and all easy enough to get to”
 of 5 bubbles 585rachela, 6 Jan 2017 | Read review
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