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The staff was nice and cooperative. But we found rats coming and going in the kitchen. my travel partner decided not to eat anything. We decided not to go again until we make sure that rats issue and cleanliness. That doesn't deserve the extra tax...More
This is small hotel, but it was very good for us.
The location very excellent, very good restaurants, supermarkets and night life of KL.
Staff is friendly, Mr. Tanzel in front disk was very helpfully.
The standard room we had, not that big, but...More
Firstly we were greeted by an ignorant and very unfriendly man at the front desk
We were shown to our rooms, well what a shock
Mouldy walls dirty sheets and a bad smell but that’s not the worst after pulling back the sheets and the...More
This used to be a decent hotel. The staff are friendly and the location is good.
The room was horrendous. The damp smell was overpowering. The ceiling in the bathroom was collapsing. The room is honestly filthy.
If you're desperate you can try it. Otherwise...More
Response from Indraa A, Administration Executive at V'la Heritage HotelResponded 5 January 2018
We are truly sorry you had such a poor stay. We have no record of any report lodged to front desk regarding the poor condition of the room. In order to improve our service I hope you could provide us the date of...More
It is small hotel.
Quite small room and bath room.
But it is ok for the price.
Location is good. Our taxy don't know the place. Luckily I am familiar with Bukit Bintang surrounding area, so I guided the taxi driver.
Breakfast also not bad...More