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Ascott Kuala Lumpur

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Ascott Kuala Lumpur
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886 Reviews from our TripAdvisor Community

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Showing 798: English reviews
England, United Kingdom
Reviewed 6 November 2015

I have stayed here several times over several years - the removations a few years ago have made the rooms and hotel even more comfortable. Nice gym and pool, breakfast is a bit bland but OK. The apartments are great big and spacious 5 min walk to KLCC nothing missing for a classy trip to KL.

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Helpful?
Thank maninasuitcase1905
Rus_Ng, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear maninasuitcase1905, Greetings from the team at Ascott Kuala Lumpur! Thank you for your wonderful support over the years. We are truly humbled by your unending support and kind compliments. Thanks to our lovely residents and their feedback just like yours, we are constantly trying to find more ways to improve our standards and services to ensure a seamless stay...

Perth, Australia
Reviewed 5 November 2015

My wife had a great relaxing stay for a week at the end of November. Our room was very comfortable and clean and was the perfect place to come back to after being out and about each day. The staff were very friendly and responsive (we had a faulty TV replaced within 20 minutes) and there were smiles and greetings...

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Helpful?
Thank SMDWesternAustralia
Rus_Ng, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear SMDWesternAustralia, Thank you for your lovely and heart warming feedback. We are delighted that you and your wife had an enjoyable and relaxing stay. We are ever so grateful for your kind compliments of our staff service and are glad that the initial shortfall with the television did not mar your stay experience with us. Once again, thank you...

Bengaluru, India
Reviewed 4 November 2015

We have picked this hotel after a long research in trip advisor but we have found this hotel better than expected. We are family of 4 stayed here for two nights in 2 bed room apartment. Rooms and living area are pretty big with all amenity. Kitchen also has almost everything. All teams (Guest service, house keeping etc.) at Hotel...

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Helpful?
Thank Avinash817
Rus_Ng, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear Avinash817, Greetings from the team at Ascott Kuala Lumpur! Thank you for taking the time to share your stay experience with us. We are happy to have been able to not only meet your expectations, but also to exceed them with our well appointed apartments and wonderful staff. It has been a great pleasure being of service to you...

Singapore, Singapore
Reviewed 28 October 2015

Location is within 5 minutes walk to Suria KLCC. Safe and easy route. Bedroom, living hall and bathroom was sparkling clean and spacious. Attendant was very friendly as well as the prompt service received from the professional counter staff.

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Helpful?
Thank CayLalita
Rus_Ng, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear CayLalita, Thank you for your recent feedback on Tripadvisor. We sincerely thank you for your kind mention on our team’s professional attitude and are truly grateful that you have found our service attitude to be warm and efficient. Feedback such as yours inspire us to continually provide and improve the level of service that residents have come to expect....

Hot Springs, Arkansas
Reviewed 27 October 2015

The hotel is in a wonderful location and within walking distance to shopping areas and the twin towers. The hotel staff was great and ensured all of our needs were met from the time we arrived to departure. Experiencing shoulder pain from the long flight I decided to try out the spa for a massage. The massage therapist listened to...

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Helpful?
Thank Firefighter30
Rus_Ng, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear Firefighter30, Greetings from the team Ascott Kuala Lumpur! Thank you for your lovely review on Tripadvisor. It is truly a joy to read all the lovely feedback from our residents and we are glad that you had a wonderful stay. We will pass on your kind compliments to our service partner, Kamboja Spa as well. They will be delighted...

Emirate of Sharjah, United Arab Emirates
Reviewed 26 October 2015

We stayed in their deluxe 2-bedroom apartment and got complimentary upgrade. Rooms are very spacious, luxurious and clean. I love the comfort of the bed and the hotel amenities especially their rooftop pool with Menara KL view. It is located just behind Suria KLCC and 2 min walk from the Petronas Twin Towers. The taxis around the mall that time...

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Helpful?
1Thank neon_shores
Rus_Ng, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear neon_shores, Greetings! The team at Ascott Kuala Lumpur is simply delighted that you had an excellent stay with us and we are very grateful for the perfect score that you have bestowed upon us. Thank you for taking time to write this wonderful review and showering us with your many lovely compliments for our apartments, facilities and services. It...

Mauritius
Reviewed 26 October 2015

Have stayed here before so already knew what was coming but for my friends who were visiting the city first time, this place could not had been more perfect to experience this beautiful city from . Location is absolutely fantastic with stunning Petronas twin towers facing the property , the KLCC mall just a stone throw away , teh tourist...

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Helpful?
Thank Travelerash8788
Rus_Ng, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear Travelerash8788, Greetings from Ascott Kuala Lumpur! We are honoured that you have returned to stay with us and are especially delighted that we have also managed to impress your friends with our well appointed apartments. We are truly heartened to note that you had a delightful stay with us and our convenient location in the heart of the city...

Singapore, Singapore
Reviewed 26 October 2015

Excellent location and friendly hotel staff. A stone throw from Personas Twin Tower, Pavilion and even Bintang Walk is just 10 minute away. The carpets are clean, and room smells good. Mineral waters are readily available in your room as well as the lobby. The breakfast is now on the ground floor beside the foyer and the buffet spread serves...

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Helpful?
Thank ruinsaint
Rus_Ng, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear ruinsaint, Thank you for your recent review and the lovely photos of our apartments. We are truly humbled by your kind compliments of our apartments and services as it indicates to us that our residents are enjoying their stay at Ascott Kuala Lumpur and that we are indeed doing a good job. We do hope that the water provided...

Sepang, Malaysia
Reviewed 26 October 2015

Great location, just outside KLCC. It is a five minute walk to the main mall with all its attractions. Its also a short (10 min) walk once inside the mall to the LRT. It was raining as we were leaving the hotel and we were offered to borrow an umbrella - nice touch - good customer service! Two-bed roomed apartment...

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Helpful?
Thank Lolarhamster
Rus_Ng, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear Lolarhamster, Thank you for taking the time to share your stay experience with us. The team at Ascott Kuala Lumpur is delighted that you have experienced a comfortable and enjoyable stay with us. We read with much pleasure that you have found the quality of our apartments great and our central location in the city center a boon. Additionally,...

Houston, Texas
Reviewed 24 October 2015 via mobile

We stayed here for 4 nights, family of 4. The apartment was nice, clean and spacious! We loved it! There's also complimentary breakfast - for a bit extra...I guess. Decent pool, gym and laundry facilities. Walking distance to the Twin Towers and pavilion shopping center. For a short visit, it was perfect for us.

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Helpful?
Thank YFHouston
Rus_Ng, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear YFHouston, Greetings from Ascott Kuala Lumpur! We would like to express our heartfelt appreciation to you for writing such a lovely review on your recent stay with us, as our residents’ stay experience and satisfaction are very important to all of us. All of us are heartened to know that your family and you had a wonderful stay with...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Right in the heart of town and a stroll away from the world famous Petronas Twin Towers, Ascott Kuala Lumpur enjoys a prestigious address. The Suria KLCC Shopping Mall, ritzy restaurants and chic cafes are right at your doorstep. Let us lavish you with impeccable service and a suite of the finest facilities. ... more   less 

Additional Information about Ascott Kuala Lumpur

Address: The Ascott Kuala Lumpur No 9 Jalan Pinang, Kuala Lumpur 50450, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $120 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Ascott Kuala Lumpur 4.5*
Number of rooms: 221
Reservation Options:
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Also Known As:
Ascott Kuala Lumpur Hotel Kuala Lumpur
Ascott Hotel Kuala Lumpur
Kuala Lumpur Ascott Hotel
Hotel Style:
#8 Family Hotel in Kuala Lumpur
#9 Spa Hotel in Kuala Lumpur
#17 Business Hotel in Kuala Lumpur
#18 Luxury Hotel in Kuala Lumpur
#21 Romantic Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Ascott Kuala Lumpur staff and other travellers.
17 questions
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3 months ago

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Questions? Get answers from Ascott Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“To have access to the balcony for better scenery view.”
 of 5 bubbles fatenn2013, 17 Jan 2017 | Read review
“Rooms were very nice and clean. It had nice furniture and crockery.”
 of 5 bubbles shahidn2017, 5 Jan 2017 | Read review
“Bring along something to cook.. or u can get it from nearby Cold Storage @ KLCC.. u will enjoy your stay even more..”
 of 5 bubbles Norazlan, 2 Jan 2017 | Read review
“ask for a room with a view, as most rooms don't have a proper view.”
  • Kitchen, quite small
 of 5 bubbles Mohamed_Ali88, 1 Jan 2017 | Read review
“high as possible”
  • bath tub
 of 5 bubbles HectorthePink, 1 Jan 2017 | Read review
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