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Berjaya Times Square Hotel, Kuala Lumpur

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Berjaya Times Square Hotel, Kuala Lumpur
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2,077 Reviews from our TripAdvisor Community

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Showing 1,868: English reviews
Singapore, Singapore
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 days ago NEW

Stayed in the hotel for a night. Was welcomed by the spacious deluxe 2-bedroom. Love the beautiful twin towers & street view from one of the bedrooms. The glass windows open up a fantastic sight. The facilities in the hotel room are a plus with study, dining, living areas etc. Comfy beddings. The only downside is the sound of the... More 

Helpful?
Thank Raspberries17
Leeds, United Kingdom
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 days ago NEW

Massive hotel located in the centre of kuala lumba about 20 mins to the twin towers rooms were large but dated bathroom dirty the Buffett breakfast was very busy the Chinese guests don't believe in queuing and are very load not what you want first thing in the morning and theres a lot of them

Helpful?
Thank elland2014
Northants
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 1 week ago via mobile

On arrival was amazed at the splendour of the hotel. Checking in was a little slow but soon in our suite on the 41st floor. By this time dark had fallen and KL lit up and the view was outstanding. We ventured into the adjoining shopping centre with built in theme park.Lots of shops , but pretty much all the... More 

Helpful?
Thank Keb1993
Mondi M, General Manager at Berjaya Times Square Hotel, Kuala Lumpur, responded to this review

Dear Keb1993, Thank you for your great review. We are thrilled your stay with us was enjoyable and we will try and improve on a few points you have raised on which we can do better. Thank you for your compliments on our location, the room and breakfast facilities as well as our helpful and friendly staffs. It is great... More 

Victoria, Australia
Level Contributor
54 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 1 week ago via mobile

This was our second stay at this hotel. The location of this hotel is excellent. It's right next to restaurants, shops, transportation and other services. The staff are very helpful and friendly. We had a 2 bedroom suite which was very comfortable. Good value

Helpful?
Thank MPF333
Mondi M, General Manager at Berjaya Times Square Hotel, Kuala Lumpur, responded to this review

Dear MPF333, Thank you for your kind words about the hotel and for being such a loyal guest. I am glad that you have choosen our hotel for the second time as your preferred stay. As you said we are in the middle of the tourist attraction of the city so our guests can visit almost everything by foot. Thank... More 

Seoul, South Korea
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

everything about the hotel was nice especially the shopping mall that's connected to the hotel but the people who work for this hotel are not too nice in general (almost all malaysians especially women wearing those scarfs are really nasty which was sad)

Helpful?
2 Thank linapark326
Mondi M, General Manager at Berjaya Times Square Hotel, Kuala Lumpur, responded to this review

Dear linapark326, Thank you for your feedback and for your recent stay with us. It is nice to hear that you enjoyed the view from your room, our swimming pool and also the shopping mall. Separately, we were very concerned to read the feedback about the staffs being unresponsive. Perhaps you may write in to me as I wanted to... More 

Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 weeks ago via mobile

Had an upgrade to a suite and though the furnishings was dated, it was still a pleasant surprise. Then came the shocker! First of all the AC did not cool the room even after 2hours. Maintainance came to fix it though it improved slightly, it was still somewhat stuffy. Then in the night...cockroaches started crawling out from under the bed...not... More 

Helpful?
1 Thank rog8777
Mondi M, General Manager at Berjaya Times Square Hotel, Kuala Lumpur, responded to this review

Dear rog8777, Thank you for taking your time for giving us your feedback regarding your stay experience in December 2015. Please accept my sincerest apologies for your unpleasant experience. It is indeed disappointing to hear of our failures and particularly distressing for myself to learn that we have been categorise as one of the worst. I have noted with concern... More 

Travellers are raving about these Kuala Lumpur hotels

Bristol
Level Contributor
77 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 2 weeks ago via mobile

Four of us stayed and loved the place. The reception staff were on the ball and in no time we were in our rooms - well more of a suite. Plenty of towels and bath tones and toiletries replenished daily, including toothbrush and paste, shower gel, shampoo, conditioner. High up on the 15th floor we had a view of the... More 

Helpful?
Thank Jackie R
Mondi M, General Manager at Berjaya Times Square Hotel, Kuala Lumpur, responded to this review

Dear Jackie R, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your compliments on our buffet food, hotel facilities but most of all our dedicated employees. We have always believed that travelling with a group is not an easy task, and if we are able to... More 

Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 weeks ago

stayed 2 nights and got free upgraded to a better room as staffs. the staffs even prepared the room and gave us free cake because its a special occassion for us. easy to all shoppings and food. good security as well!

Helpful?
Thank Adrian l
Mondi M, General Manager at Berjaya Times Square Hotel, Kuala Lumpur, responded to this review

Dear Adrian I, Thank you for your time and your wonderful comment regarding your stay with us. We are pleased to read that overall your time with us was an enjoyable experience and our friendly team as with our location ticked all your requirements for this visit to the city, making it memorable. We look forward to welcoming you back... More 

Mauritius
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 2 weeks ago via mobile

Was a bit unsure ay the beginning of our stay, but once we reached the room we decided that we shall extend by 2 more nights. This was because of mixed comments we read on the web. Rooms are a bit old but very reasonable for the price. Hotel is in the shopping complex. Good price for shopping. Walking distance... More 

Helpful?
Thank pawan704
Mondi M, General Manager at Berjaya Times Square Hotel, Kuala Lumpur, responded to this review

Dear pawan704, Thank you for your feedback and for your recent stay with us as well as for supporting us and extending another two nights. We are glad to hear from you and that you have had a lovely stay with us and for your overall positive endorsement. Indeed, our location is one of the best as you are within... More 

Sydney, Australia
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 2 weeks ago via mobile

Nothing beats the location of this hotel with the shopping centre attached.. yes it's an old hotel a little run down but kept clean. One downside- we booked the highest level room club premier- but they are all non smoking- so downgraded ourselves with no compensation

Helpful?
Thank abeersami
Mondi M, General Manager at Berjaya Times Square Hotel, Kuala Lumpur, responded to this review

Dear abeersami, Thank you for your comments following your recent stay at our, I appreciate the time you have taken to share your feedback and for expressing your concerns. Indeed all of our Club Rooms are non-smoking rooms, however we do have specific floors allocated for our smoking guests and the room type differs. My sincerest apologies if this was... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
Food & drink at the hotel
Big Apple Restaurant
Big Apple Restaurant
Cuisines: Asian, International, Malaysian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Multilingual Staff
Official Description (provided by the hotel)
A tower of zest and charm, this hotel is centrally located in the heart of the business and shopping district of Kuala Lumpur. Housed within the Berjaya Times Square’s shopping mall, accessibility is the key trait with monorails directly connecting all strategic locations in town right to its doorstep. Well-appointed where every detail is vigilantly crafted to a fine balance, it is no wonder this hotel is touted the preferred destination for business and leisure. ... more   less 

Additional Information about Berjaya Times Square Hotel, Kuala Lumpur

Address: Berjaya Times Square Hotel & Convention Centre 1 Jalan Imbi | 1, Jalan Imbi, Kuala Lumpur 55100, Malaysia (Formerly Berjaya Times Square Hotel)
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $78 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Berjaya Times Square Hotel, Kuala Lumpur 4.5*
Number of rooms: 650
Reservation Options:
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Also Known As:
Berjaya Times Square Hotel, Kuala Lumpur - Malaysia Hotel Kuala Lumpur
Berjaya Times Square Kuala Lumpur
Hotel Style:
#35 Family Hotel in Kuala Lumpur
#50 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Berjaya Times Square Hotel, Kuala Lumpur staff and other travellers.
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Questions? Get answers from Berjaya Times Square Hotel, Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor, room with street & twin towers' view”
 of 5 bubbles Raspberries17, 1 Dec 2016 | Read review
“don't just shop around in the mall! go out and discover more! ^^”
 of 5 bubbles linapark326, 21 Nov 2016 | Read review
“Thousands of rooms.. you probably get what you pay for!”
 of 5 bubbles joelZ7130JZ, 14 Nov 2016 | Read review
“Make sure your room is not close to the lifts as they make a noise”
 of 5 bubbles goodgirlie, 8 Nov 2016 | Read review
“Choose Rooms at the West Wing”
 of 5 bubbles helloasia, 7 Nov 2016 | Read review
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