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Berjaya Times Square Hotel, Kuala Lumpur

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Berjaya Times Square Hotel, Kuala Lumpur
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2,176 Reviews from our TripAdvisor Community

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Showing 1,961: English reviews
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High Wycombe, United Kingdom
Reviewed yesterday NEWvia mobile

Stayed her for 2 days prior to heading to Penang. A very central location and a monorail station attached for when you did not want to walk. Arrived very early from London and found the lobby and check in very smooth and smart. Unfortunately cannot be said of the rooms. I feel that the rooms were very tired and in...

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Helpful?
Thank Cooperclubman
Broome
Reviewed 2 days ago NEW

Very nice hotel with great rooms, lovely pool area, gym and restaurant. The buffet breakfast was great with plenty of choice and chefs to cook your eggs anyway you like them. We were on the 22nd floor - the room size was excellent with great views across the city skyline. We ended up eating one evening meal in the restaurant...

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Helpful?
Thank Julie B
Luton, United Kingdom
Reviewed 2 days ago NEWvia mobile

We stayed at the berjaya time square hotel for 3 nights from the 14th to the 17th February 2017 with our 4 year old daughter on our way back to London from langkawi. We got to the hotel after 10pm and checked in . We had booked a room with two queen beds and were told at checkin that the...

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3Thank lovetoblog
Cawthorne, United Kingdom
Reviewed 2 days ago NEWvia mobile

2 nights, one full day is nowhere near enough to experience the marvels of Kuala Lumpur. The Bethany's Times Square Hotel is at the side of an enormous 14 floor shopping centre that seems to have been left behind in the prime retail market as it is now almost entirely occupied by "knock off" shops selling copies of just about...

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Helpful?
Thank hammerithome
Reviewed 4 days ago NEW

Am currently staying at the hotel, when I first checked in last night I didn't like the room! So I decided to call the hotel manager on duty & ask for a change of room. Without any further question Ms. Karen the manager on duty gave me a free upgrade & changed the room immediately . I felt home right...

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Helpful?
Thank ISHNAD_B
Mondi M, General Manager at Berjaya Times Square Hotel, Kuala Lumpur, responded to this review

Dear ISHNAD_B, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and the free upgrade for your room. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our...

Coventry, United Kingdom
Reviewed 5 days ago NEW

Massive hotel which is built into / under a mall. Great rooms, very clean. Team were excellent, very helpful and friendly. Our room was on the 24th floor with sensational views of the sunrise and the Petronas Towers. I would stay here again without question.

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Helpful?
Thank Donna H
Mondi M, General Manager at Berjaya Times Square Hotel, Kuala Lumpur, responded to this review

Dear Donna H, Thank you on your encouraging and supportive review. It is great and heart-warming to read of your experience during your stay with us and we are so pleased we were able to make your holiday a memorable success. It makes all our hard work and effort worthwhile and sincere thank you on your kind words. We hope...

Karachi
Reviewed 1 week ago via mobile

We were on our honeymoon and chose berjaya after our stay in langkawi (we stayed at impiana initially). Upon our arrival we had to wait for 30 mins just because there was some problem in the booking. Our travel agent spoke to the woman behind the desk and she offered us their suite to make up for the mistake! It...

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Helpful?
Thank Batool Z
Mondi M, General Manager at Berjaya Times Square Hotel, Kuala Lumpur, responded to this review

Dear Batool Z, Thank you for taking the time to review our property. I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, we may at times not able to meet our guest’s expectations and...

Reviewed 1 week ago

We stayed in here for our sales conference and the stay was very average. The hotel I must say is just huge and in a very convenient location, most importantly attached to a very convenient shopping area. But on the downsides are the rooms which are not really well organized, service and also the food is quite below average. The...

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Helpful?
3Thank Tasnuva A
Mondi M, General Manager at Berjaya Times Square Hotel, Kuala Lumpur, responded to this review

Dear Tasnuva A, Thank you for taking the time to share your review on your recent stay with us. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guest. I was very disappointed to read of your experience during your stay...

Hastings, United Kingdom
Reviewed 1 week ago

we stayed here for 3nights on way home from bali.the hotel is exellent and most of the staff spoke good english,and were very helpfu and pleasant.we were on the 25th floor and had an exellent view of the petronos twin towers from our suite,very impressive especially at night.breakfast was out of this world, it didnt matter what you wanted it...

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Helpful?
Thank daphne w
Mondi M, General Manager at Berjaya Times Square Hotel, Kuala Lumpur, responded to this review

Dear daphne w, Thank you for taking the time to write your encouraging and supportive review! It is great and heart-warming to read of your experience during your stay with us and we are so pleased we were able to make your holiday a memorable success. It makes all our hard work and effort worthwhile and sincere thank you on...

Rugeley
Reviewed 1 week ago

Listed as a 4.5 star hotel but I have been in better 3 star hotels. This hotel comprises two towers attached to a huge shopping and entertainment mall. The common areas have been refurbished and are of a modern style whereas when you get to the floors (I was on the 22nd floor) the lift lobby was more Art Deco...

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Helpful?
1Thank Roger W
Mondi M, General Manager at Berjaya Times Square Hotel, Kuala Lumpur, responded to this review

Dear Roger W, Thank you for being our guest and for taking the time to write your review. We are disappointed that you found our hotel unexceptional We take all feedback we receive seriously, and sincerely regret that we were not able to exceed your expectations with your stay. Your feedback is of great importance to us and allows us...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
Food & drink at the hotel
Big Apple Restaurant
Big Apple Restaurant
Cuisines: International, Asian, Malaysian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Multilingual Staff
Official Description (provided by the hotel)
A tower of zest and charm, this hotel is centrally located in the heart of the business and shopping district of Kuala Lumpur. Housed within the Berjaya Times Square’s shopping mall, accessibility is the key trait with monorails directly connecting all strategic locations in town right to its doorstep. Well-appointed where every detail is vigilantly crafted to a fine balance, it is no wonder this hotel is touted the preferred destination for business and leisure. ... more   less 

Additional Information about Berjaya Times Square Hotel, Kuala Lumpur

Address: Berjaya Times Square Hotel & Convention Centre 1 Jalan Imbi | 1, Jalan Imbi, Kuala Lumpur 55100, Malaysia (Formerly Berjaya Times Square Hotel)
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $77 - $156 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Berjaya Times Square Hotel, Kuala Lumpur 4.5*
Number of rooms: 650
Reservation Options:
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Also Known As:
Berjaya Times Square Hotel, Kuala Lumpur - Malaysia Hotel Kuala Lumpur
Berjaya Times Square Kuala Lumpur
Hotel Style:
#35 Family Hotel in Kuala Lumpur
#50 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Berjaya Times Square Hotel, Kuala Lumpur staff and other travellers.
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Questions? Get answers from Berjaya Times Square Hotel, Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Please ask for a newer room! If there is any issue they will certainly change the room!”
 of 5 bubbles ISHNAD_B, 19 Feb 2017 | Read review
“Hotel is so big that my experience from one room is of little help.”
  • Room B2222
  • Room B2222
  • View from room B2222 includes the KL Tower
 of 5 bubbles RogerW748, 13 Feb 2017 | Read review
“We went as high as possible”
  • Our bedroom /suite
 of 5 bubbles joanj189, 11 Feb 2017 | Read review
“East side is better to see long city view”
 of 5 bubbles debdipmitrac, 9 Feb 2017 | Read review
“The higher rooms have better views pool view 2112”
 of 5 bubbles Carmigcar, 5 Feb 2017 | Read review
5 of 5