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Berjaya Times Square Hotel, Kuala Lumpur

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Berjaya Times Square Hotel, Kuala Lumpur
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2,132 Reviews from our TripAdvisor Community

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Showing 1,919: English reviews
Greater Melbourne, Australia
Reviewed 2 days ago NEW

I stayed for 10 wonderful nights at BTSH. My room was sparkling clean on arrival and was similarly maintained by housekeeping throughout my stay. All the facilities in my room worked perfectly. The staff throughout the hotel complex were polite, friendly and professional. Congratulations BTSH.

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Helpful?
Thank carlene232
Mondi M, General Manager at Berjaya Times Square Hotel, Kuala Lumpur, responded to this review

Dear carlene232, Thank you for taking the time to write about your recent stay. I was thrilled to read your brilliant review and am delighted you enjoyed your time with us. It is very rewarding for all of us when our guests’ have fantastic stays and I know our team will greatly appreciate your feedback when I share it with...

Christchurch, New Zealand
Reviewed 2 days ago NEWvia mobile

Not the smoothest check in experience. Only room available was a twin, not ideal when you don't need the extra bed.Room was smelly and seriously dated. The room was good size.I had the premier room. Had the smallest TV ever. No hot water the two times I showered. But it is in a mall. Over all need to knock off...

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Helpful?
2Thank z0haba
Mondi M, General Manager at Berjaya Times Square Hotel, Kuala Lumpur, responded to this review

Dear z0haba, Thank you for sharing your feedback following your stay at Berjaya Times Square Hotel. To reach a great guest experience is a must for us and we work very hard for it. In your case and as you tell us we are deeply sorry for not reaching your expectations and we really apologize for all the inconvenience we...

Brisbane, Australia
Reviewed 3 days ago NEW

My husband left his business shirt in the room upon check out. We only realised it a week later. I called up the lost and found deartment and the staff confirmed that the shirt was indeed left behind and would be handed to the reception and was asked to pick it up from the reception the next day. When I...

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Helpful?
2Thank Shirley_1888
Canberra, Australia
Reviewed 6 days ago NEWvia mobile

The good - central location with shopping facilities at your doorstep. - friendly staff - clean rooms - local restaurant (Mamak) close by, 2 minute walk - good facilities The bad - a little dated - may smell of cigarettes from the smoking floors of the hotel Great location for a convenient easy stay..

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Helpful?
Thank Rova1979
Mondi M, General Manager at Berjaya Times Square Hotel, Kuala Lumpur, responded to this review

Dear Rova1979, Thank you so much for sharing your experience with us. I am so happy to read our staff was helpful and friendly and you enjoyed the location as well as the facilities. We continually work to improve our hotel, and I really appreciate you providing us with your feedback. It would be our pleasure to have you stay...

Perth, Australia
Reviewed 6 days ago NEW

The hotel is conveniently part of the Times Square Shopping mall complex and takes up most of the west tower. The following are the pros and cons of the hotel: Pros The hotel is in a convenient and central location in Bukit Bintang. It is part of the Times Square Shopping Mall It is an easy walk from the hotel...

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Helpful?
Thank Steven B
Mondi M, General Manager at Berjaya Times Square Hotel, Kuala Lumpur, responded to this review

Dear Steven B, Thank you for taking your time for giving us a detailed feedback during your recent stay with us. It was indeed a pleasure having you stay with us and sharing your feedback regarding your overall experience of the hotel. We are pleased to hear that you enjoyed the location, shopping mall, hotel facilities, breakfast and not forgetting...

New Zealand
Reviewed 6 days ago NEW

The Berjaya Times Square hotel is 13 years old. Yes it has signs of wear and tear and is probably not too far away from being the deserving recipient of a makeover. However, it is still a top quality hotel, offering a super location in the desirable tourist area of Bukit Bintang. I write this review from the 28th floor...

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Helpful?
Thank MurrayRussell
Mondi M, General Manager at Berjaya Times Square Hotel, Kuala Lumpur, responded to this review

Dear MurrayRussell, Thank you for sharing your experience on TripAdvisor. I am pleased to read that your overall experience was an enjoyable one and that our team were able to make your time here as comfortable as possible. It is our endeavour to ensure that every guest leaves as an ambassador of our hotel. We thrive on the satisfaction of...

San Francisco, California
Reviewed 1 week ago NEW

Positive points: It is exactly in front of monorail and you have access to everywhere easily and it is near all the shopping areas .it is attached to Berjaya mall that is not a good mall but you can go for lunch and dinner there.The reception staff are super nice and helpful. Negative points: It is really old and especially...

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Helpful?
Thank fara046
Mondi M, General Manager at Berjaya Times Square Hotel, Kuala Lumpur, responded to this review

Dear fara046, Thank you for sharing your feedback following your stay at Berjaya Times Square Hotel. To reach a great guest experience is a must for us and we work very hard for it. Thank you for the positive feedback about the location and nice and helpful staff. However, we are deeply sorry for not reaching your desired expectations and...

Reviewed 1 week ago

Staff was very accommodating of request for room location and give us welcoming drink while waiting for our room request. Our room view was great for we are in the 42nd floor. Price is affordable. Staff are awesome even the housekeepers. My teenagers are very happy and they have a big and clean pool. Everything in one place. Restaurants and...

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Helpful?
Thank elizabethtG4982YE
Mondi M, General Manager at Berjaya Times Square Hotel, Kuala Lumpur, responded to this review

Dear elizabethtG4982YE, Thank you for choosing Berjaya Times Square Hotel as your accommodation choice during your stay in Kuala Lumpur and for taking the time to share your feedback with us. We are very pleased to read that you enjoyed your stay as well as the location, shopping mall, our high floors, awesome staffs and not forgetting our affordable pricing....

Reviewed 1 week ago via mobile

We are lucky that they gave us an upgraded room, yeah!! Spacious room & cozy ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ , surely me & my family will choose here again & again, friendly staffs men & women, toilet so modern & very convenient, view from our room is so great on 22nd floor, love ❤️ it

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Helpful?
Thank Musa E
Mondi M, General Manager at Berjaya Times Square Hotel, Kuala Lumpur, responded to this review

Dear Musa E, Thank you very much for choosing Berjaya Times Square Hotel for your recent stay and for providing us with your highly-appreciated feedback on TripAdvisor. It was a great pleasure for us to read through your comment and to hear that you enjoyed your stay with us. Especially your kind words regarding our accommodations as well as our...

Canberra, Australia
Reviewed 1 week ago

This hotel is a bit tired and a but weird. Service is not the strong point - many staff are inadequately trained. For example: bar staff struggled with a credit card payment rather than room charge. Service is perfunctory- people just don't seem experienced. Rooms are large but furniture is now very dated. The bed is really hard. They still...

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Helpful?
8Thank jonathan c
Mondi M, General Manager at Berjaya Times Square Hotel, Kuala Lumpur, responded to this review

Dear jonathan c, Thank you for taking the time to share your review on your recent stay with us. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guest. I was very disappointed to read of your experience during your stay...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
Food & drink at the hotel
Big Apple Restaurant
Big Apple Restaurant
Cuisines: International, Asian, Malaysian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Multilingual Staff
Official Description (provided by the hotel)
A tower of zest and charm, this hotel is centrally located in the heart of the business and shopping district of Kuala Lumpur. Housed within the Berjaya Times Square’s shopping mall, accessibility is the key trait with monorails directly connecting all strategic locations in town right to its doorstep. Well-appointed where every detail is vigilantly crafted to a fine balance, it is no wonder this hotel is touted the preferred destination for business and leisure. ... more   less 

Additional Information about Berjaya Times Square Hotel, Kuala Lumpur

Address: Berjaya Times Square Hotel & Convention Centre 1 Jalan Imbi | 1, Jalan Imbi, Kuala Lumpur 55100, Malaysia (Formerly Berjaya Times Square Hotel)
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $78 - $160 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Berjaya Times Square Hotel, Kuala Lumpur 4.5*
Number of rooms: 650
Reservation Options:
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Also Known As:
Berjaya Times Square Hotel, Kuala Lumpur - Malaysia Hotel Kuala Lumpur
Berjaya Times Square Kuala Lumpur
Hotel Style:
#35 Family Hotel in Kuala Lumpur
#50 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Berjaya Times Square Hotel, Kuala Lumpur staff and other travellers.
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Questions? Get answers from Berjaya Times Square Hotel, Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors have great views”
 of 5 bubbles carlene232, 16 Jan 2017 | Read review
“Unfortunately you don't know what a room is going to be like until you are in it!”
  • Ingrained mould in shower
  • Entry and 'kitchen' on the left of the picture.
  • Light fitting needs fixing
  • Lounge room (can't see patched carpet in this photo)
  • Two sinks and an bath in main bathroom
 of 5 bubbles Y7338XTstevenb, 12 Jan 2017 | Read review
“Choos the B tower because the other one smell really bad”
 of 5 bubbles fara046, 11 Jan 2017 | Read review
“request location earlier upon booking”
 of 5 bubbles elizabethtG4982YE, 11 Jan 2017 | Read review
“Go for Room 1912 or a similar one”
 of 5 bubbles generalmanager255, 5 Jan 2017 | Read review
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