Renaissance Kuala Lumpur Hotel & Convention Centre
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Renaissance Kuala Lumpur Hotel & Convention Centre
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Renaissance Kuala Lumpur Hotel & Convention Centre stands as an urban resort that connects guests with the local scene. The hotel, situated amidst Kuala Lumpur, Malaysia's vibrancy, provides an authentic gateway to explore the neighbourhood DNA. Guests can enjoy family-friendly amenities like family suites, one of the city's largest pools with water slides and an outdoor play area. Other thoughtful touches include a 24-hour fitness centre, the locally-inspired R Bar and versatile event spaces in the integrated convention centre, making our hotel an ideal destination for both business and leisure travellers.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Renaissance Kuala Lumpur Hotel & Convention Centre
4,834 reviews
Getting there
Great for walkers
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Nestled close to KLCC and the heart of the city, the Renaissance Kuala Lumpur Hotel & Convention Centre captivates many guests with its prime location and tranquil ambiance. The hotel's amenities, including an extensive pool area, are widely celebrated, though the current renovations draw some concerns from guests. The rooms stand out for their space, cleanliness, and comfort, but noise and maintenance issues are occasional detractors.
Service at the hotel is consistently lauded for its professionalism and warmth, enhancing the sophisticated atmosphere that travelers enjoy. Additionally, guests have called out the hotel's value and spotless cleanliness as significant positives.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Good
Cleanliness
Spotless
Service
Attentive
Amenities
Comprehensive
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just attended the Ramadhan buffet on 26th March 2024. I'm glad that I had bought the early bird 20% voucher (the normal price would be RM278/person) worth the money. The varieties of food were excellent and the taste is good too. Me and my whole families members were ushered by 2 ladies at front they guided us to our table and then explained to us the setting of the food in the restaurant. Well, I think they covered almost every type of foods - the malay dishes (gulai & kuih), the lamb, the pasta, the grilled seafood, char kuey teow, ice cream, local fruits, lemang, cakes ( well i think i had lost count since there's plenty of delicious food there). Shout out to Amanda, she is very helpful person and very genuine in helping my daughter, She even bring my little minion around the buffet and helping her out.. I really appreaciate of your action Amanda thank you again. And My daughter love the (ais krim roti) sooo much she even take 2 set at one time, and well it reminds me of my childhood memories which It was a genius idea to expose this kind of dessert to the young generations. The restaurant's team also fast in clearing up our empty plate thus make it easy for us to put the new filled plate in the table. It was worth spending for the buffet. The prayer room also very easily accessible at level 1. As this is my first time attending ramadhan buffet here, I'm sure Evolution will be in my buffet list next year from now on. Thank you kitchen team for you effort! You guys amazing! Not to forget thank you Amanda for your personalise service and all service team!
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Date of stay: February 2024
Value
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kristin Loong, Owner at Renaissance Kuala Lumpur Hotel & Convention Centre
Responded 28 Mar 2024
Dear GrandTour35691344519, Thank you for choosing to have your buffet dinner at our Evolution and sharing your review with us. We’re delighted to know that the overall dining experience have met your expectations. Your feedback have motive our culinary and food and beverage team to continuously to provide exceptional service and food quality. Once again, thank you for your review and we look forward to welcome you back to dine with us again. Regards, Rose Hew Complex Hotel Manager
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During my recent stay at Renaissance Kuala Lumpur Hotel & Convention Center (July ‘24), I was thoroughly impressed by the exceptional service provided by the hotel management and the staff.
From the warm welcome at check-in to the attentive assistance throughout my stay, every interaction was marked by professionalism and genuine hospitality.
The front desk/reception area, operator & concierge team, in particular, offered fantastic services, recommendations for the attractions & my impromptu request; making my visit is truly memorable.
The room ambience is fascinating, thank you & do appreciate of the birthday surprise decoration & cute cake.Feel honored.
The hotel's facilities, such as the remarkable outdoor pool, water slides and the Pool Bar is well-equipped and relaxing. The Main attractions.
Were also top-notch, adding to the overall experience, Mr TJ (Ranjit Singh); Recreation Manager is very helpful, friendly and 100% to ensure the guest safety. Everyone even myself feel easy & comfortable with Mr TJ because of his politeness handling all the questions with full of smile, knowledge & experience. His partner Mr Afif also display the same manner’s of his service. Congratulations to the Wellness & Recreation Team; Mr TJ , Afif & everyone.
With its convenient location and outstanding service, I would highly recommend Renaissance Kuala Lumpur Hotel & Convention Center to anyone visiting Kuala Lumpur.
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Date of stay: July 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kristin Loong, Owner at Renaissance Kuala Lumpur Hotel & Convention Centre
Responded 11 July 2024
Dear Syairahq, Thank you for choosing to stay at our urban resort and sharing your review with us. We’re thrilled to learn that you experience our warm and exceptional service from our enthusiastic associates, particularly from TJ and Afif during your stay with us. Once again, thank you for your kind review and we look forward to welcome you back to stay at our urban resort once more. Regards, Rose Hew Complex Hotel Manager
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Good location , not far from KLCC Park and not far there is traditional Nasi Kandar Pelita restaurant, warm services of the staff, always greet when we enter the hotel and when we leave the premises. The room are spacious and comfortable. Suitable either for business or with family.
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Date of stay: October 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kristin Loong, Owner at Renaissance Kuala Lumpur Hotel & Convention Centre
Responded 27 Oct 2024
Dear sudaryonowidodo, Thank you for choosing to stay at our urban resort. We’re delighted to know that our central location and great environment met your expectations, either it is for business or staycation. We really appreciate your review and look forward to welcome you back to our urban resort in near future. Regards, Bipan Kapur Complex General Manager
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The friendliness and service of hotel staff from front desk to club lounge are outstanding. My family are always looking forward to our stay, especially enjoying breakfast and dinner at the club lounge. The club lounge led by Pinang and her team makes your visit welcoming and with the variety of local and international food served daily far exceed other Marriott hotels. Everything in the hotel is perfect with the exception of rooms facing the main street with noise from motorcyclists racing in the wee hours.
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Date of stay: September 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kristin Loong, Owner at Renaissance Kuala Lumpur Hotel & Convention Centre
Responded 30 Oct 2024
Dear SCLK1, Thank you for choosing to stay at our urban resort. We’re delighted to know that you and your family have enjoyable stay, especially exceptional service by our associate, Pinang. We are taken necessary measures and actions to mitigate external noise, ensuring that all our guests have a pleasant stay. Your review is much appreciated and we look forward to welcome you back to stay at our urban resort again. Regards, Bipan Kapur Complex General Manager
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We have stayed here for 5days in Nov 2023. It was absolute highly rated hotel in their hospitality and rooms. The pools are amazing, floating beanbags was a hit for children and even adult! It’s our everyday event at the hotel. All the staffs we met eg room service, counter, concierge displayed a high standard of customer service. Marriot has been generous with their water supplies which is necessary for hot country and they never failed to deliver anytime in the day for us when we called. The only drawbacks that was they are in the midst of renovating their gym and kid club… which they shift to rooms. It is a convenient location to get a grab to reach KLCC, pavilion, city centre in 10 mins. We loved the fact that it was not located in the crowded area which make the stays more peaceful yet near to city. We definitely will choose this hotel again.
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Date of stay: November 2023
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kristin Loong, Owner at Renaissance Kuala Lumpur Hotel & Convention Centre
Responded 13 Apr 2024
Dear luv_honey, Thank you for staying at our urban resort and sharing your review with us. We’re thrilled to know that the overall experience lived up to your expectations. We will share your feedback with our associates and we are sure they will be thrilled to be recognized for their passion to take care of the guests. Once again, thank you for your review and we look forward to welcome you back to stay at our urban resort whenever your travels bring your back to Kuala Lumpur. Regards, Bipan Kapur Complex General Manager
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This is fourth time going to this hotel. Overall wonderful experience staying there. The room was clean and thank you for the decoration in the room. My kids really enjoy swimming and playing at the splash pool. I noticed mat was placed around the pool to avoid slippery and potential trip and fall. Good effort by the hotel team putting extra effort for the safety. My wife said she want to wait for the proper Spa place to be open since she already went there 1 time before this and hopefully Spa will be opening soon since it still under renovation so that I can send my wife to have great Spa experience. Also had dinner for 2 nights at the Mesh restaurant. The food was good but can be improve in term of taste and food variety.
Suggestion: 1) Pool time to be extend for example until 9 pm 2) To add more options of a la carte food at the Mesh restaurant under Four Points by Sheraton
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kristin Loong, Owner at Renaissance Kuala Lumpur Hotel & Convention Centre
Responded 2 weeks ago
Dear FahmiMustafa, It is our pleasure having you staying at our urban resort once more. We’re thrilled to hear that you and your family had a wonderful and enjoyable experience during your stay with us. Your feedback regarding the pool operation hour and more variety of food at The Mesh has been shared with our respective team leader to ensure improvement moving forward. We greatly appreciate your review and look forward to welcoming you and your family back to stay at our urban resort once more. Regards, Rose Hew Complex Hotel Manager
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We had such a wonderful time staying at Renaissance. Especially we feel so comfortable being in Club Lounge, because staffs were so awesome! The lady, named Lilly always had a warm smile to us and conversation with us and we were so delighted. She arranged the meeting rooms and made sure that my business went smoothly. The male receptionist, whose name I have not written down but he was very helpful in arranging a quiet room for us at our request, because our next door was noisy. His assistance helped our business immensely. Dia got me a drink that was not available in the club lounge when I requested one, and she went down to Ground floor to get it for me. I could really enjoyed the drinks because of her great hospitality. She was so friendly and always care of us. The rest of the staffs were also really kind and had wonderful hospitality. I can not write everything here. I would definitely stay here again. Thank you, Renaissance Club Lounge Staffs!
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kristin Loong, Owner at Renaissance Kuala Lumpur Hotel & Convention Centre
Responded 3 weeks ago
Dear MAEZY666, Thank you for choosing to stay at our urban resort. We’re thrilled to know that our enthusiastic associates, Lily provided exceptional services during your stay with us. We truly appreciate your feedback and look forward to welcoming you back to stay with us once more. Regards, Rose Hew Complex Hotel Manager
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Nice stay careful service. Before check-in hotel service team asked what I want and etc.
All I experienced at hotel was excellent. One thing I suggest, The pool.
The swimming pool slide facilities are the best.
The water in the pool was really clean. I don't know if the disinfectant is strong. My 8-year-old son said he felt dizzy and had a headache in the pool. My 11-year-old daughter also said the disinfectant was a little strong. I came back to my room and washed it clean. I'd like the swimming pool to be open until 8 p.m.
I will also stay in Kuala Lumpur on my next visit.
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kristin Loong, Owner at Renaissance Kuala Lumpur Hotel & Convention Centre
Responded 1 week ago
Dear Roving367189151-6, Thank you for choosing to stay at our urban resort. We're delighted to hear that you and your family had a wonderful and enjoyable staycation with us. Your feedback regarding the pool operation hour will be taken into consideration. Additionally, our Chief Engineer will inspect the pool water condition to ensure it is safe for all our guests. Your review is much appreciated, and we look forward to welcoming you and your family back to stay at our urban resort. Regards, Bipan Kapur Complex General Manager
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I was pleasantly surprised by the warm and welcoming atmosphere at Renaissance Kuala Lumpur Hotel & Convention Centre , and the attention to detail in every aspect of my stay. The management team truly goes above and beyond to ensure their guests have a comfortable and enjoyable experience. From the beautifully decorated rooms to the delicious food at restaurants , I couldn't have asked for a better stay. We are really joined our staying . Thank you for the excellent hospitality!
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kristin Loong, Owner at Renaissance Kuala Lumpur Hotel & Convention Centre
Responded 18 Nov 2024
DearD2050NSmilam, Thank you for choosing to stay at our urban resort. We’re thrilled to learn that your overall experience met your expectations during your stay. We greatly appreciate your review and look forward to welcoming you back to stay at our urban resort once more. Regards, Bipan Kapur Complex General Manager
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Great hotel with some... quirks. We returned after 10 years, and despite being a "convention center" they changed the swimming pool, one of the most beautiful in KL, into a kind of children's playground (?) In my opinion, an unfortunate choice. The swimming pool and management are shared with the adjacent Four Points on the east side, overlooking Petronas, where we stayed the first time. This time, however, from the west tower of the Renaissance we had the KL Tower right in front, but unfortunately it almost perfectly blocks the Merdeka Tower, the second tallest skyscraper in the world, which can be glimpsed immediately behind, while unfortunately in the foreground you have the skeleton of a skyscraper under construction. Apart from that, we are talking about an excellent hotel with excellent service, exquisite staff very attentive to customer requests and I would also say an excellent choice for breakfast. The swimming pool is still very enjoyable despite the playground and the location of the hotel is truly strategic for visiting KL. If I may advise you, the Petronas can also be reached on foot, and from there a pedestrian path starts which crosses the Pavillon Mall and takes you to the famous Jalan Alor, but if you decide to travel by taxi in this area you could be stuck for hours to cover 1km , it would therefore be advisable to inform you about the metro nearby or avoid rush hours. Highly recommended, excellent value for money.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Meglio il lato Petronas, piani alti.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Kuala Lumpur area.
PRICE RANGE
AU$173 - AU$232 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
renaissance hotel kuala lumpur, kuala lumpur renaissance
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
406
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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