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Renaissance Kuala Lumpur Hotel

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Renaissance Kuala Lumpur Hotel
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3,356 Reviews from our TripAdvisor Community

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Showing 2,596: English reviews
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Taipei, Taipei, Taiwan
Reviewed yesterday NEWvia mobile

For a five star hotel, Renaissance fell short in customer engagement. Staff although polite, lack the warmth most 5 star hotel staff have.. Hotel policies for reservation and reception is not efficient and not clear enough. There are details in the services that you don't usually encounter in a 5-star hotel but I've encountered in my stay. The quality of...

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Helpful?
Thank Zoeish19
Jaipur, India
Reviewed yesterday NEW

Grand Old lady , built on grand scale , perfect for business & family stay . Perfect for meetings , conferences . I enjoyed staying here , good vibes . But , if you are expecting modern finishings , latest washrooms fixtures , this is where this fall short of expectations . It strongly needs total re haul/renovation . Overall...

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Thank ATUL J
Reviewed yesterday NEWvia mobile

This was our first time in Kuala Lumpur, we arrived very excited to our hotel were we had booked a tower view. The hotel is under renovation and it said nothing anywhere when we booked. So first they give us a room that only one breath and you get lung cancer because of the cigarette smell... and also it was...

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1Thank Alexandra M
London, United Kingdom
Reviewed 4 days ago NEWvia mobile

The west wing has been renovated to a high standard so stay on this side. There is a large pool with plenty of beds. Despite the tall buildings nearby the sun reaches most places around the pool. Parking is underground and is charged at MYR 10 per day for hotel guests. The hotel is located by the monorail station Bukit...

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Helpful?
Thank IIliketogo
Dubai, United Arab Emirates
Reviewed 4 days ago NEWvia mobile

This is my third visit to this hotel and it's still going strong. While it could do with a bit of refurbishment it's still in good shape. The staff is helpful and the food on offer in many of the outlets is good. That said the best thing about this hotel is the location. It's right around the corner from...

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Thank DXBSwede
Bangalore, Karnataka, India
Reviewed 4 days ago NEW

A very elegant property with great views, rooms and location. The centrally located hotel has all the features you expect from a Renaissance property with the added Malaysian flavour. The staff are good, prompt and ensure quick service. The breakfast spread is very elaborate and tasty, giving you a complete Asian flavour. It also had a Indian Chef who prepared...

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Thank Ramachandran V
Reviewed 5 days ago NEWvia mobile

The brand of Renaissance for me carries a certain feeling of grandeur to it... combine that with it being in Kuala Lumpur and the photos on the website, I had high hopes. Sadly they weren't lived up to. I am a Marriott Platinum member, and unfortunately as mentioned in a couple of other reviews this didn't seem to mean anything,...

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3Thank Philb_201
Renaissance_KL, General Manager at Renaissance Kuala Lumpur Hotel, responded to this review

Thank you for your review and feedback concerning your recent stay with us. First of all, please allow us to express our sincere apologies for the inconvenience that you had experienced whilst staying with us. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay....

Allendale, Michigan
Reviewed 6 days ago NEWvia mobile

As a platinum member, I was upgraded to a corner room with a great view. Staff are very prompt and friendly. Two Towers to the hotel. Minor inconvenience in that if you are in the west tower, you have to go to the east tower to get to reception, change money, etc. Not too far, but it world be nice...

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Thank Jim C
New York City, New York
Reviewed 6 days ago NEW

We got the newly renovated room. Room was clean and functional. Love the decor. But service wise, it was really quite disappointing. Guest services phone line is literally useless after 10pm. It takes at least 8-10 minutes to be exact until someone pick up the call. Left request on the Marriott App, but I suppose no one was checking that...

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Helpful?
3Thank rickycarter93
Renaissance_KL, General Manager at Renaissance Kuala Lumpur Hotel, responded to this review

Thank you for your review and feedback concerning your recent stay with us. First of all, please allow us to express our sincere apologies for the inconvenience that you had experienced whilst staying with us. I am pleased to note that you love the decors of our newly renovated room. Your valued feedback highlighted a number of areas for improvement...

Reviewed 6 days ago NEWvia mobile

This hotel is very welcoming and extremely helpful. The room we had was very comfortable, with amazing views of the towers. All facilities were working no problem. The pool is great to relax by with a cocktail, day or night. So close to the towers and mall just down the road.

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Helpful?
Thank lulus70

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
Discover the heart of Malaysia while enjoying a wide range of exceptional amenities at the Renaissance Kuala Lumpur Hotel, a Marriott Luxury & Lifestyle Collection. Providing an unparalleled location, ideal for business or leisure, our KL City hotel's expansive offering of sophisticated guest rooms and suites feature deluxe bedding, high-speed Internet and marble bathrooms. Filling two magnificent towers, our choice of accommodations includes those with lounge access, picturesque views of the city skyline and lavish hospitality services. Boasting a plethora of dining options, our seven restaurants offer everything from authentic Chinese cuisine to a tantalising all-day buffet, along with outdoor dining next to our Olympic-sized pool. As one of the premier convention hotels in Kuala Lumpur, our venue features state-of-the-art facilities and the largest pillar-free ballroom in Malaysia. And, for the ultimate relaxation, experience our on-site Mandara Spa, with its soothing atmosphere and luxury treatments. ... more   less 

Additional Information about Renaissance Kuala Lumpur Hotel

Address: Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur 50450, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $85 - $157 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Renaissance Kuala Lumpur Hotel 4.5*
Number of rooms: 910
Reservation Options:
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Also Known As:
Renaissance Hotel Kuala Lumpur
Kuala Lumpur Renaissance
Hotel Style:
#18 Spa Hotel in Kuala Lumpur
#23 Family Hotel in Kuala Lumpur
#28 Romantic Hotel in Kuala Lumpur
#31 Business Hotel in Kuala Lumpur
#34 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Kuala Lumpur Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing twin tower , if you want view”
 of 5 bubbles 140atulj, 24 Feb 2017 | Read review
“Look for rooms in the east wing which overlooks the Twin Towers”
  • View of Twin Towers from the room
 of 5 bubbles ramachandranv, 21 Feb 2017 | Read review
“Rooms in 22nd flor and above, in the east wing.”
  • View from our room
 of 5 bubbles moumi45963, 17 Feb 2017 | Read review
“Ask for the renovated rooms.”
 of 5 bubbles zeenie2017, 14 Feb 2017 | Read review
“Very convinent location”
 of 5 bubbles Ph0enix2014, 11 Feb 2017 | Read review
5 of 5