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Cititel Mid Valley

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Cititel Mid Valley Lingkaran Syed Putra, Kuala Lumpur 59200 Malaysia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 01/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 01/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#115 of 701 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Strategically located within Mid Valley City; one of the most modern and integrated leisure, dining, entertainment and shopping destination in Kuala Lumpur, Cititel Mid Valley is easily accessible to major commercial hubs and popular tourist attractions. Adjoining to the hotel is two exciting malls; the Mid Valley Megamall and the upscale Gardens Mall, with over 630 retail shops featuring a smorgasboard of fashion, food, entertainment and family fun. Featuring two categories of well-appointed rooms and equipped with modern amenities, 646-room hotel comprises of Superior and Deluxe rooms with internet broadband, that is offered free to residential guests. For dining and relaxation, the 24 hours Citi Cafe is located at Hotel's lobby whereas the Citi Lounge is ideal for evening cocktails.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Free breakfast
Babysitting
Car hire
Business Centre with Internet Access
Conference facilities
24-hour security
Paid public parking on-site
Wifi
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Taxi service
Banquet room
Meeting rooms
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Shops
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Flatscreen TV
Bath / shower
Complimentary toiletries
Safe
Telephone
Bottled water
Iron
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Business
Languages Spoken
English, Chinese, Malay, Tamil

Location

Full view
96Great for walkers
Grade: 96 out of 100
158Restaurantswithin 0.5 km
9Attractionswithin 0.5 km
1019Reviews15Q+A100Room tips
Traveller rating
  • 137
  • 446
  • 316
  • 72
  • 48
Time of year
Traveller type
Language
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  • English
Popular mentions
Fong Wei wrote a review 18 Jan
96 contributions16 helpful votes
+1
The superior room is small. but the room is clean. housekeeping is on alternate day if u stay longer. advantage is in Midvalley, can have a rest after shopping. RM5 parking with validate TNG at front desk. Breakfast is ala carte. no more no less.
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Date of stay: January 2022Trip type: Travelled on business
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Vinni wrote a review Nov 2021
Ipoh, Malaysia5 contributions
Extremely disappointed with the cleanliness of the rooms... hair everywhere, on the pillows , bathroom and on floor..bed sheets are dirty... i wonder if cleaning was ever done.. paid quite an amount but parking was full...also was informed had to pay rm15 extra for parking...
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Date of stay: November 2021Trip type: Travelled with friends
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Response from Gardens Hotel, Marketing at Cititel Mid Valley
Responded 30 Nov 2021
Dear Ashvinni, Thank you for taking the time to share your fair review with us. We sincerely apologize for the shortfall on room cleanliness and disappointment caused. As part of our continuous effort to improve our standards, we take your feedback on the room condition seriously which will facilitate our investigation with Housekeeping team. Please be rest assured that all guest rooms are thoroughly cleaned in line with hotel SOP upon guest check-out by trained room attendants, double checked by supervisors on duty. Every room is ensured clean and tidy prior to room being released hence the incident you reported is a cause for concern. Despite this experience, we sincerely hope to have the opportunity to welcome you back for a more pleasant stay. Best regards, The Management
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slengk wrote a review Feb 2021
Kuala Lumpur, Malaysia311 contributions78 helpful votes
+1
Staycationed here during the CNY. Didnt expect the room to be small in size but it was just nice for my husband and I. Clean and no problem with the bathroom. Just wishing the bathroom has more storage space. Due to Covid, breakfast is in-room dining and the food came from their other hotel chains. Even so, the food came very fast after placing order through the phone which amazed me. And they tasted good too! A lot of selection and they definitely didnt skimp on the portion and variety so we enjoyed our breakfast very much. Hotel is attached to Mid Valley Megamall so it is very convenient.
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Date of stay: January 2021
Location
Cleanliness
Service
Room Tip: ask for 8th floor onwards floor. view is better
See more room tips
2 Helpful votes
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Response from Sage Restaurant, Marketing at Cititel Mid Valley
Responded 25 Feb 2021
Dear slengk, Thank you for leaving us a splendid review! It was a pleasure hosting you and we are very delighted to hear on your pleasant stay. Your kind mentioned on our hospitality service is much appreciated and we are glad to know that you enjoyed the meals. Indeed, the hotel is adjacent to 2 malls - Mid Valley Megamall and The Gardens Mall which is the perfect gateway for a relaxed retail therapy. The team and I looks forward to your next return, until then stay safe and be well. Regards, The Management
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AliAzzam wrote a review Oct 2020
Shah Alam, Malaysia376 contributions281 helpful votes
Intended to do a bit of shopping at Midvalley. Of course the Hotel that is attached to it is the Cititel. Check in was fast and the reception was friendly. The room was comfortable and I took the deluxe room. It is not as big as few deluxe room that I experienced. However the toilet is excellent. It came together with bath tub and shower cubicle. I always commented that in the modern era, travellers prefer shower cubicle rather than bath tub and it is much more safer. Breakfast was nice ,it was not excellent but delicious. Due to Covid safety precaution , they serve ala carte style but unlimited supply 'eat all you can'. You feel safe enough as you don't have to wonder how many people actually have touch the buffet spoon.
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Date of stay: October 2020
Value
Cleanliness
Service
2 Helpful votes
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Response from Chee Hong SHIM, Marketing at Cititel Mid Valley
Responded 13 Oct 2020
Dear Mr. Ali, Greetings! Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and pleased to hear that our staff made your stay pleasant. We looking forward to having you again as a guest in our hotel. Kind regards
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Lee SF Anna wrote a review Oct 2020
2 contributions2 helpful votes
Really nice place..we had so much fun here.. Our family check in happily and no complains From front desk to dine in everything was perfect!! We are all happy during our stay...thank you so much for ur care :D
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Date of stay: October 2020Trip type: Travelled with family
1 Helpful vote
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Response from Chee Hong SHIM, Marketing at Cititel Mid Valley
Responded 8 Oct 2020
Dear Ms. Anna, Greetings! Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon. Kind regards.
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PRICE RANGE
USD 33 - USD 60 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cititel mid valley hotel kuala lumpur, cititel mid valley kuala lumpur
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
646
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Frequently Asked Questions about Cititel Mid Valley
Which popular attractions are close to Cititel Mid Valley?
Nearby attractions include The Rift (0.1 km), Mid Valley Megamall (0.09 km), and The Gardens Mall (0.3 km).
What are some of the property amenities at Cititel Mid Valley?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Cititel Mid Valley?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Cititel Mid Valley?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Cititel Mid Valley?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to Cititel Mid Valley?
Conveniently located restaurants include Antipodean Mid Valley, Din Tai Fung at The Gardens Mall, and Village Roast Duck.
Are any cleaning services offered at Cititel Mid Valley?
Yes, dry cleaning and laundry service are offered to guests.
Does Cititel Mid Valley offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Cititel Mid Valley?
The staff speaks multiple languages, including English, Chinese, Malay, and Tamil.
Are there any historical sites close to Cititel Mid Valley?
Many travellers enjoy visiting Kuala Lumpur City Gallery (3.7 km), Rumah Penghulu Abu Seman (5.6 km), and Istana Negara (4.5 km).
Is Cititel Mid Valley accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.