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The Royale Bintang Kuala Lumpur

AMOMAUSD 45*
View Deal
14/05/2017 15/05/2017
1 room 2 adults 0 children
USD 66*
USD 45*
Great Deal
USD 56*
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The Royale Bintang Kuala Lumpur
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1,080 Reviews from our TripAdvisor Community

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Showing 920: English reviews
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Reviewed 1 week ago via mobile

Rude treatment, unprofessional and dirty people working there, breakfast is garbage, nonsmoking room smells like urine and smoked and very bad smell, the breakfast was very unsatisfactory with limited dishes and there were flies and bugs flying over us. I've booked 3 nights at the hotel , but called my cousin to take my to his place in another city,...

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Helpful?
Thank Hussain A
theroyalebintangkl, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear Hussain A, Greetings from The Royale Bintang Kuala Lumpur! Thank you for taking time out of your busy schedule to write a review on us. We welcome all feedback and comments as they are tools to further assist us to improve ourselves hence you can be rest assured, your review/comments are taken very seriously. I apologise for the less-than-satisfied...

Port Louis, Mauritius
Reviewed 3 weeks ago

Very good location, almost in the heart of the city.My stay there has been a wonderful one. Room ok, room service good. Enjoyed the food served there. I highly recommend this hotel to everyone.Personnel very helpful and friendly.

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Helpful?
Thank rehadg
theroyalebintangkl, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear rehadg, Greetings from The Royale Bintang Kuala Lumpur! First of all, thank you for choosing The Royale Bintang Kuala Lumpur as your choice hotel to host your stay here in Malaysia. We hope that our hospitality extended to your good self during your trip here has been of utmost pleasant and satisfactory. We truly appreciate your kind word on...

Reviewed 3 weeks ago via mobile

My title says it all! This hotel has a very good location and that's it. Everything else is terrible, I stayed 1 night visiting a friend who was passing through KL and decided to stay a night. Well here are my problems and I did not bother to complain because I was just staying 1 night. - Check in staff...

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Helpful?
2Thank Edwin A
theroyalebintangkl, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear Edwin A, Greetings from The Royale Bintang Kuala Lumpur! Thank you for taking time out of your busy schedule to write a review on us. We welcome all feedback and comments as they are tools to further assist us to improve ourselves hence you can be rest assured, your review/comments are taken very seriously. I apologise for the less-than-satisfied...

Hannut, Belgium
Reviewed 3 weeks ago

Very noisy neighbourhood although centrally located. Size of room is ok, but totally up for renovation. In the corridor doors look not clean, just as the walls. The cleaning was a minimum. Breakfast was exactly the same during 17 days and actually not very great standard. Overall not a very big experience!!

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Helpful?
1Thank belgiumtraveller2013
theroyalebintangkl, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear belgiumtraveller2013, Greetings from The Royale Bintang Kuala Lumpur! Thank you for staying with us. We would like to thank you for pointing out the areas that requires our attention for improvement. The inconvenience caused is sincerely regretted. We always strive to provide the best service and your feedback will certainly help us to improve. We look forward to welcoming...

Reviewed 4 weeks ago via mobile

This is without a doubt the worst hotel I have ever been to. When we arrived the staff were incredibly rude giving us no information about breakfast or the pool. We had a requested a non-smoking room and were given a smoking room. The wallpaper was falling off the walls and the whole corridor was stinking of smoke. Our room...

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Helpful?
1Thank Stephanie G
theroyalebintangkl, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear Stephanie G, Greetings from The Royale Bintang Kuala Lumpur! Thank you for providing us with your valuable feedback and overall ambiance. We regret that some of these factors had inconvenienced you during your stay. We appreciate your observation and concern, both on our facilities as well as service level. We have taken note of your views and will take...

Johor Bahru, Malaysia
Reviewed 24 March 2017

The royale bintang hotel is very unprofessional and the manager fat guy is not kind at all when i make some complaint regarding somebody try to open my stuff in my room. when we inform housekeeping call line number 3 to make up the room, they not do the duty properly and the towel was always a problem, not even...

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Helpful?
Thank Mustafa321A
theroyalebintangkl, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear Mustafa321A, Greetings from The Royale Bintang Kuala Lumpur! Thank you for staying with us and writing a review in Tripadvisor. Please accept our sincere apologies for the unpleasant experience you encountered during your stay with us. We have taken note on your comments on improving our overall hotel condition. All respective departments have been notified of their flaws and...

Reviewed 23 March 2017 via mobile

After a long rough flight I was greeted by a kind doorman and a willing and helpful receptionist. I asked her name (Linda) and she responded with the warmest smile and she was so excited to assist. Everytime I passed by she smiled and waved which left me in such a good mood. She deserves a promotion in my opinion!...

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Helpful?
Thank happyyyybabyyy
theroyalebintangkl, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear happyyyybabyyy, Greetings from The Royale Bintang Kuala Lumpur! It is rewarding to receive such a positive post on our colleagues’ warm hospitality and in particular our Front Office service. Our colleagues would be thrilled to hear of your praise. We truly appreciate your kind word on our hotel at Trip Advisor and look forward to receiving you again in...

Singapore
Reviewed 20 March 2017 via mobile

Overall the hotel was pleasant except for one front desk staff (Linda) whom seriously need some customer service retraining.I arrive early at the hotel around 1230pm and enquire about early check in(which was requested and i know its subject to availability) and after one look at my booking all she can say Check in is at 3pm and i can...

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Helpful?
Thank IzzyKritt
theroyalebintangkl, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear IzzyKritt, Greetings from The Royale Bintang Kuala Lumpur! Thank you for staying with us. We would like to thank you for pointing out the areas that requires our attention for improvement. The inconvenience caused is sincerely regretted. We always strive to provide the best service and your feedback will certainly help us to improve. We look forward to welcoming...

Reviewed 14 March 2017 via mobile

Worse hotel ever.The location is dangerous.Alot of robbery and ganster aroud. The bathroom block,in room telephone does not functioning(Hotel staff just could not attend to customer need that's why they disconnect all the phone) and housekeeping delay clean up the room.Ive been request for room clean up ar 11am before I head to town.When I come back at 4Pm my...

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Helpful?
Thank Milaano
theroyalebintangkl, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear Milaano, Greetings from The Royale Bintang Kuala Lumpur! Thank you for taking time out of your busy schedule to write a review on us. We welcome all feedback and comments as they are tools to further assist us to improve ourselves hence you can be rest assured, your review/comments are taken very seriously. I apologise for the less-than-satisfied experience...

Geneva, Switzerland
Reviewed 10 March 2017

30 minutes to do the check-in, out of order flush in toilet, waiting 1min when we call the reception, repairer came after 45min and wasn't able to repair it.... after 3hours we finally offer us a new room. A stinky and dirty one .... Good location and that's all....

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Helpful?
2Thank lea z
theroyalebintangkl, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear lea z, Greetings from The Royale Bintang Kuala Lumpur! Thank you for staying with us and writing a review in Tripadvisor. Please accept our sincere apologies for the unpleasant experience you encountered during your stay with us. We have taken note on your comments on improving our overall hotel condition. All respective departments have been notified of their flaws...

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Best 4 Star City Hotel ... more   less 

Additional Information about The Royale Bintang Kuala Lumpur

Address: The Royale Bintang Kuala Lumpur Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $64 - $86 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royale Bintang Kuala Lumpur 4*
Number of rooms: 400
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Orbitz, Asiatravel.com Holdings, Travelocity, Cancelon, Hotels.com, TripOnline SA, getaroom.com, Cheap Tickets and Evoline ltd so you can book your The Royale Bintang Kuala Lumpur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Royale Bintang Kuala Lumpur Hotel Kuala Lumpur
Royale Bintang Kuala Lumpur
Royale Bintang Hotel Kuala Lumpur
Kuala Lumpur Bintang Hotel
Hotel Style:
#43 Spa Hotel in Kuala Lumpur
#73 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from The Royale Bintang Kuala Lumpur staff and other travellers.
16 questions
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18 days ago
1 month ago
Melbourne, Australia
Karachi, Pakistan
over a year ago

See all questions (16)

Questions? Get answers from The Royale Bintang Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Very peaceful and serene surrounding”
rehadg, 10 Apr 2017 | Read review
“High floor away from traffice noise is the way to go...”
waynef740, 7 Mar 2017 | Read review
“STAY AWAy from rooms facing the main street, pick a room by the pool”
MrMu2, 27 Feb 2017 | Read review
“This hotel has luxuriously big bed to sleep on. With the construction focusing on the other side of area, all rooms are quiet.”
Clueless279, 6 Feb 2017 | Read review
“Request for higher floor next time.”
shais786, 20 Jan 2017 | Read review
5 of 5
AMOMA
USD 45* /night
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Booking.comUSD 56
Orbitz.com
Asia TravelUSD 66
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*Disclaimer
Prices are for 1 room, 2 adults
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